MANUEL VISANI LAVATURA

MANUEL VISANI LAVATURA

ROOM DIVISION MANAGER at STRAF Hotel & Bar a member of Design Hotel by Marriott
Lives in Milan, Italy
over 6 months ago

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Experience

  • ROOM DIVISION MANAGER

    STRAF Hotel & Bar a member of Design Hotel by Marriott - Milan, Italy

    Front Office reception
    December 2014 - Now ยท 3 years and 12 months

    Areas of responsability: Administration and coordination of a team up by 14 collaborators. - Selection, training, classification, and sanction. Creation of service instruction aimed at achieving objectives set by the General Manager. - Organization of employeers work schedule as well as vacations planning, - Coordination of the following units: maintenance, housekeeping and porterage. - Executing managerial tasks to ensure daily quotas are net or exceeded. Reception organization and administration - Booking office restyling: redefinition of new sales strategies and strengthening of old ones - Restyling of the reception front office: groups,reinforcement of new payment, commission, and special requests procedures. - Monitoring of the reservations, cash register, rate code and rate check. - Daily check of the common areas reserved to the guest, verifying the furniture and comfort, cleaning and hygienic standard. - Daily check of proceeds and budgetary objectives. - Compiling and preparing financial periodic reports for the General Manager. Customer relations: - Selection of VIP Customer - Take personal responsibility for correcting customer service problem. - Find new client through public relationships. - Ensure total guest satisfaction by delivering hight level of customer service

Education

  • IPPSAR

    State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore ippsar - Cervia, Italy

    September 1997 - June 2002

Languages

  • Italian
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
Connections
Stefania Banfi
Food and Beverage Supervisor at LVHM group
Morris Lorusso
Sr. Industry Team Manager Southern Europe at Hosco
Igor Nedu
Chef de partie at Mandarin Oriental Milan
View 4 connections
Following
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Paris, France
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