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ROOM DIVISION MANAGER
STRAF Hotel & Bar a member of Design Hotel by Marriott - Milan, ItalyFront Office receptionDecember 2014 - Now · 3 years and 12 months
Areas of responsability: Administration and coordination of a team up by 14 collaborators. - Selection, training, classification, and sanction. Creation of service instruction aimed at achieving objectives set by the General Manager. - Organization of employeers work schedule as well as vacations planning, - Coordination of the following units: maintenance, housekeeping and porterage. - Executing managerial tasks to ensure daily quotas are net or exceeded. Reception organization and administration - Booking office restyling: redefinition of new sales strategies and strengthening of old ones - Restyling of the reception front office: groups,reinforcement of new payment, commission, and special requests procedures. - Monitoring of the reservations, cash register, rate code and rate check. - Daily check of the common areas reserved to the guest, verifying the furniture and comfort, cleaning and hygienic standard. - Daily check of proceeds and budgetary objectives. - Compiling and preparing financial periodic reports for the General Manager. Customer relations: - Selection of VIP Customer - Take personal responsibility for correcting customer service problem. - Find new client through public relationships. - Ensure total guest satisfaction by delivering hight level of customer service
State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore ippsar - Cervia, ItalySeptember 1997 - June 2002
ItalianNative or fluent100%
FrenchNative or fluent100%
EnglishNative or fluent100%
SpanishNative or fluent100%