Manuela Duca

Manuela Duca

Front Desk Agent Trainee at Hilton Diagonal Mar Barcelona
Lives in Barcelona, Spain

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About me

Fourth-year hospitality student with a passion for people and traveling. Open to being out of my comfort zone to grow and develop.

Experience

12 years and 2 months

  • Front Desk Agent Trainee

    Hilton Diagonal Mar Barcelona - Barcelona, Spain

    Reception
    November 2018 - Now · 5 years and 5 months

    433 room hotel, performing check-in, check-outs, concierge credit checks, wow-moments and dealing with service recoveries as well as additional daily tasks.

  • Human Resources Trainee

    Hilton Diagonal Mar Barcelona - Barcelona, Spain

    Human Resources
    August 2018 - October 2018 · 3 months

  • Student Human Resources Manager

    Stenden Hotel - Leeuwarden, Netherlands

    Human Resources
    February 2018 - March 2018 · 2 months

  • Tour Guide

    Travel Designer W.L.L - Doha, Qatar

    Travel Guide
    December 2016 - December 2016 · 1 month

    Providing tours around the City of Doha to groups ranging around 15 people as a summer job.

  • Student Supervisor

    MyPond Hotel - Port Alfred, South Africa

    Management
    August 2016 - September 2016 · 2 months

    Spent one week in every department as student supervisor (Restaurant, Kitchen, Housekeeping & Front office). As a student supervisor, I was in charge of guiding first years through whichever department we were in that week. Tasks included: Restaurant as a waitress, as well as assessing all checklists were completed. At the end of shifts we did stock take and cash up. Kitchen doing basic orders, plating and stock take. Housekeeping cleaning rooms and completing room checks ensuring everything was in its place and nothing was missed. Front office answering emails, phone calls, completing reservations, checking in/out guests, as well as completing cash up.

  • Student

    MyPond Hotel - Port Alfred, South Africa

    Management Trainee
    September 2015 - November 2015 · 3 months

    Worked rotating departments every two weeks as a student. The departments included the restaurant as a waitress, kitchen doing basic orders, housekeeping and front office answering emails, phone calls, completing reservations and checking in/out guests.

  • Swimming Coach

    Tidalwaves SwimSquad - Doha, Qatar

    Other
    September 2009 - June 2015 · 5 years and 10 months

    As a Full STA Level Coach, I was in charge of all staff that were Student Assistants or Level 1 coaches, as well as all swimmers in the water. Around 50 swimmers aged 5-15 in the water at a time. As well as having to create lesson plans before each class, keeping the progress of the swimmers in mind and coach the swimmers.

Education

  • Bachelors of Buissness Administration in Hospitality Management

    Stenden University of Applied Sciences - Leeuwarden - Leeuwarden, Netherlands

    September 2017 - July 2019

    *Transferred from Stenden South Africa Specialisations in: -Online Reputation and Revenue Management -E-Buissnes

  • Bachelors of Buissness Administration in Hospitality Management

    Stenden South Africa - Port Alfred, South Africa

    July 2015 - July 2017

  • AS Levels

    Park House English School Qatar - Doha, Qatar

    September 2013 - June 2014

  • IGCSE

    Park House English School Qatar - Doha, Qatar

    September 2011 - June 2013

Languages

3 languages

  • Spanish

    Native or fluent

  • English

    Native or fluent

  • Dutch

    Notions

Personal information

Nationalities

  • Italian

  • Argentinian

Work Permits

  • European Union

Date of birth

November 22nd 1996

Skills

8 skills

  • Advanced Excel
  • Cultural awareness
  • Leadership skils
  • Microsoft Powerpoint 2013
  • Microsoft Word
  • OnQ PM (Hilton)
  • Openmind
  • People person
Connections
Mihai Lițoiu
Account Manager at Bolt Business
Following
Hilton Barcelona
Hilton Barcelona
Barcelona, Spain
Blue Diamond Resorts Pullman Doha West Bay
Other members
Estel MP
Barcelona, Spain
Lou-Isa Cadiou
Barcelona, Spain
Omar Romero
Barcelona, Spain
Ana Cusí
Barcelona, Spain
Arturo Opaso
Barcelona, Spain
View more
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