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About me
Fourth-year hospitality student with a passion for people and traveling. Open to being out of my comfort zone to grow and develop.
Experience
12 years and 2 months
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Front Desk Agent Trainee
Hilton Diagonal Mar Barcelona - Barcelona, Spain
ReceptionNovember 2018 - Now · 5 years and 5 months433 room hotel, performing check-in, check-outs, concierge credit checks, wow-moments and dealing with service recoveries as well as additional daily tasks.
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Human Resources Trainee
Hilton Diagonal Mar Barcelona - Barcelona, Spain
Human ResourcesAugust 2018 - October 2018 · 3 months -
Student Human Resources Manager
Stenden Hotel - Leeuwarden, Netherlands
Human ResourcesFebruary 2018 - March 2018 · 2 months -
Tour Guide
Travel Designer W.L.L - Doha, Qatar
Travel GuideDecember 2016 - December 2016 · 1 monthProviding tours around the City of Doha to groups ranging around 15 people as a summer job.
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Student Supervisor
MyPond Hotel - Port Alfred, South Africa
ManagementAugust 2016 - September 2016 · 2 monthsSpent one week in every department as student supervisor (Restaurant, Kitchen, Housekeeping & Front office). As a student supervisor, I was in charge of guiding first years through whichever department we were in that week. Tasks included: Restaurant as a waitress, as well as assessing all checklists were completed. At the end of shifts we did stock take and cash up. Kitchen doing basic orders, plating and stock take. Housekeeping cleaning rooms and completing room checks ensuring everything was in its place and nothing was missed. Front office answering emails, phone calls, completing reservations, checking in/out guests, as well as completing cash up.
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Student
MyPond Hotel - Port Alfred, South Africa
Management TraineeSeptember 2015 - November 2015 · 3 monthsWorked rotating departments every two weeks as a student. The departments included the restaurant as a waitress, kitchen doing basic orders, housekeeping and front office answering emails, phone calls, completing reservations and checking in/out guests.
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Swimming Coach
Tidalwaves SwimSquad - Doha, Qatar
OtherSeptember 2009 - June 2015 · 5 years and 10 monthsAs a Full STA Level Coach, I was in charge of all staff that were Student Assistants or Level 1 coaches, as well as all swimmers in the water. Around 50 swimmers aged 5-15 in the water at a time. As well as having to create lesson plans before each class, keeping the progress of the swimmers in mind and coach the swimmers.
Education
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Bachelors of Buissness Administration in Hospitality Management
Stenden University of Applied Sciences - Leeuwarden - Leeuwarden, Netherlands
September 2017 - July 2019*Transferred from Stenden South Africa Specialisations in: -Online Reputation and Revenue Management -E-Buissnes
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Bachelors of Buissness Administration in Hospitality Management
Stenden South Africa - Port Alfred, South Africa
July 2015 - July 2017 -
AS Levels
Park House English School Qatar - Doha, Qatar
September 2013 - June 2014 -
IGCSE
Park House English School Qatar - Doha, Qatar
September 2011 - June 2013
Languages
3 languages
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Spanish
Native or fluent
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English
Native or fluent
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Dutch
Notions
Personal information
Nationalities
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Italian
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Argentinian
Work Permits
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European Union
Date of birth
November 22nd 1996
Skills
8 skills
- Advanced Excel
- Cultural awareness
- Leadership skils
- Microsoft Powerpoint 2013
- Microsoft Word
- OnQ PM (Hilton)
- Openmind
- People person
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