Manuela Ester Molteni

Manuela Ester Molteni

Channel & Revenue Manager at Formentor, a Royal Hideaway Hotel (Barceló Hotels Group)
Lives in Palma, Spain
over 6 months ago

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Dedicated travel manager with a strong background in Online Distribution, Sales, Destination Management and Customer Service, self-motivated and web-organised, with a passion for new technologies.
Energetic and analytical professional, I’m able to valorise those around; focused and clear-minded. Being a quick learner, I am very adaptive to varying market trends that can re-asses any given previous posture whenever necessary.
With an extensive worldwide experience as Head of Online Distribution and as Destination Manager for incoming TTOO/DMC, I have a proven track record of increasing profitability in the companies I have worked for.
With a personal interest in customer oriented environments, I believe that the main assets for a company are its human resources, so I believe you can reach any goal with the right staff, extensive training and motivation programs among others. Passion is core about what I do and therefore is very important for me caring about people around me and the work they do; able to thrive in a fast-pace and multicultural environment, fluent in English, Italian (mother tongue) and Spanish, I’m always interested in new challenges and open to new opportunities, wherever they may arise.

Experience

  • Channel & Revenue Manager

    Formentor, a Royal Hideaway Hotel (Barceló Hotels Group) - Palma, Spain

    Other
    May 2018 - Now · 8 months

    Significantly increase revenue through our distribution network (third parties or corporate web); Strengthen existing relationships with key partners; Manage the commercial performance of each partner, and be responsible for hitting and beating revenue targets; Own and improve existing processes for distributing hotel's inventory, work collaboratively with other sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. MICE and weddings commercial management. Reservations supervision.

  • Cluster Revenue Manager

    Bari Groep BV (Element Amsterdam, Element Frankfurt Airport, Marriott Group) - Amsterdam, Netherlands

    Revenue Management
    November 2017 - May 2018 · 7 months

    Manage and forecast room inventory to maximize revenue and profits for hotels in the Group. Responsible for building hotels' sales strategies. Conduct analysis of revenue, profits and demand associated with hotel rooms and space inventory. Pricing, forecasting, budgeting, projections. Manage online distribution (third parties or brand web); Establish long-range objectives, strategies and actions to achieve them – Annual Business Plan; work collaboratively with sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. Coordinate SEO, SEM, Social Media and online Mktg teams.

  • Head of Online Distribution & Revenue

    JS Hotels - Can Picafort, Spain

    Sales & Marketing
    August 2016 - November 2017 · 1 year and 4 months

    Significantly increase revenue through online distribution (third parties or corporate web); Strengthen existing relationships with key online partners; Manage the commercial performance of each partner, and be responsible for hitting and beating revenue targets; Own and improve existing processes for distributing hotels’ inventory, work collaboratively with other sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. SEO, SEM, Social Media, online Mktg.

  • Head of Online Distribution

    Casa de Campo - La Romana, Dominican Republic

    Revenue Management
    October 2015 - June 2016 · 9 months

    Significantly increase revenue through third party distribution; Strengthen existing relationships with key online partners; Manage the sales performance of each OTA, and responsible for hitting and beating revenue targets; Own and improve existing processes for distributing our inventory, work collaboratively with other business directors to define broader processes / platform requirements, and manage the relationship with internal tech / tools teams, and or external vendors. Revenue Management, Business Intelligence. Leading key projects for interface development both with Trust/LHW Platform–Opera and HBSI-Opera Interfaces

  • General Manager

    Coming2 Destination Management - Punta Cana, Dominican Republic

    Management
    January 2015 - October 2015 · 10 months

    Destination and local competitors Market Analysis; prospect of potential customers (TTOO, MICE, FITs). Primary contact for TTOO and agencies. Contracting product for www.coming2.com and/or TTOO. Negotiating with non-hotel suppliers (transportation and tour providers). Manage and enhance atypical revenues. Increase local sales. Customer Service (Vendors, sales representatives and transfer guides). Ensure compliance with the SLA for agencies/TTOO and the satisfaction of end customers. Staffing and training. Together with the Financial and National Directors, prepare annual budgets following the guide-lines set by Coming2 GM. Continuous monitoring of the results vs budget in destination, analysing abnormalities and taking appropriate measures to correct them. Track and optimise the performance of the different business areas

  • Head of Sales B2B / B2C

    Grupo BlueBay Hotels & Resorts - Palma, Spain

    Sales & Marketing
    November 2010 - October 2014 · 3 years and 12 months

    Manage and lead team in achieving contracts for on-line distribution. Generating new revenue, responsible for the entire Ecommerce channels of distribution; recruiting and training sales staff; supervising, motivating and monitoring team performance; maintaining detailed knowledge of the company's properties/hotels all over the world; involved with product/technology development, identification of new business opportunities and the of marketing strategies. Delivered new IT platform development Project for the Channel Management and the Management of the new Company Website, leading cross-functional teams; handling the Channel Management System and the providers' extranet to distribute our properties through the OTAs, reservations channels etc. Revenue/Yield Management. Groups and MICE management.

  • Call Center/Booking/Web Manager –

    Logitravel.com - Palma, Spain

    Back Office
    October 2007 - October 2010 · 3 years and 1 month

    Responsible for the Italian web page, involving business planning, web developing, leading sales and business development agents, reservation / back-office agent, web developers and designers; handling financial and administration duties; handling providers

  • Destination Manager – Rep Manager

    Ventaglio Columbus Group - Palma, Spain

    Management
    April 2005 - October 2007 · 2 years and 7 months

    Main destinations: Cuba, Capo Verde, Mexico, Jamaica, Dominican Republic, SPAIN (Mallorca, Ibiza, Menorca, Formentera), ITALY (Sicily, Valle d'Aosta) Negotiating/contracting hotel rooms, ground transportation services, organizing quality shore excursions and land activities in destination; Quality and Service control, identify and analyse economic developments in the destination; negotiate contract terms, pricing and payment schedule, manage and resolve business conflicts between the company and the suppliers. Responsible for staffing, implementing procedures, schedules and workflow

Education

  • BA Leisure and Tourism

    U.N.E.D. - Madrid, Spain

    November 2007 - October 2011

    BA Leisure and Tourism

  • BBA, Architecture

    Politecnico di Milano - Hospitality and Tourism Management - Milan, Italy

    November 1989 - October 1994

    BBA, Architecture Polytechnic School of Milan - Milan, Italy

Languages

  • Spanish
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Portuguese
    Limited working
    40%

Skills

  • B2B Sales
  • B2C Sales
  • Channel management
  • Commercial Strategy
  • Destination Marketing
  • Hotels
  • Human Resource Management
  • International team management
  • Opera PMS
  • Revenue Management
  • Revenue Managment
  • Sales Skills
  • Statistics Analysis
  • Tourism
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Rares Ciuverca
Student from American Hotel Academy Romania
View 6 connections
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