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Dedicated travel manager with a strong background in Online Distribution, Sales, Destination Management and Customer Service, self-motivated and web-organised, with a passion for new technologies.
Energetic and analytical professional, I’m able to valorise those around; focused and clear-minded. Being a quick learner, I am very adaptive to varying market trends that can re-asses any given previous posture whenever necessary.
With an extensive worldwide experience as Head of Online Distribution and as Destination Manager for incoming TTOO/DMC, I have a proven track record of increasing profitability in the companies I have worked for.
With a personal interest in customer oriented environments, I believe that the main assets for a company are its human resources, so I believe you can reach any goal with the right staff, extensive training and motivation programs among others. Passion is core about what I do and therefore is very important for me caring about people around me and the work they do; able to thrive in a fast-pace and multicultural environment, fluent in English, Italian (mother tongue) and Spanish, I’m always interested in new challenges and open to new opportunities, wherever they may arise.
Channel & Revenue Manager
Formentor, a Royal Hideaway Hotel (Barceló Hotels Group) - Palma, SpainOtherMay 2018 - Now · 8 months
Significantly increase revenue through our distribution network (third parties or corporate web); Strengthen existing relationships with key partners; Manage the commercial performance of each partner, and be responsible for hitting and beating revenue targets; Own and improve existing processes for distributing hotel's inventory, work collaboratively with other sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. MICE and weddings commercial management. Reservations supervision.
Cluster Revenue Manager
Bari Groep BV (Element Amsterdam, Element Frankfurt Airport, Marriott Group) - Amsterdam, NetherlandsRevenue ManagementNovember 2017 - May 2018 · 7 months
Manage and forecast room inventory to maximize revenue and profits for hotels in the Group. Responsible for building hotels' sales strategies. Conduct analysis of revenue, profits and demand associated with hotel rooms and space inventory. Pricing, forecasting, budgeting, projections. Manage online distribution (third parties or brand web); Establish long-range objectives, strategies and actions to achieve them – Annual Business Plan; work collaboratively with sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. Coordinate SEO, SEM, Social Media and online Mktg teams.
Head of Online Distribution & Revenue
JS Hotels - Can Picafort, SpainSales & MarketingAugust 2016 - November 2017 · 1 year and 4 months
Significantly increase revenue through online distribution (third parties or corporate web); Strengthen existing relationships with key online partners; Manage the commercial performance of each partner, and be responsible for hitting and beating revenue targets; Own and improve existing processes for distributing hotels’ inventory, work collaboratively with other sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. SEO, SEM, Social Media, online Mktg.
Head of Online Distribution
Casa de Campo - La Romana, Dominican RepublicRevenue ManagementOctober 2015 - June 2016 · 9 months
Significantly increase revenue through third party distribution; Strengthen existing relationships with key online partners; Manage the sales performance of each OTA, and responsible for hitting and beating revenue targets; Own and improve existing processes for distributing our inventory, work collaboratively with other business directors to define broader processes / platform requirements, and manage the relationship with internal tech / tools teams, and or external vendors. Revenue Management, Business Intelligence. Leading key projects for interface development both with Trust/LHW Platform–Opera and HBSI-Opera Interfaces
Coming2 Destination Management - Punta Cana, Dominican RepublicManagementJanuary 2015 - October 2015 · 10 months
Destination and local competitors Market Analysis; prospect of potential customers (TTOO, MICE, FITs). Primary contact for TTOO and agencies. Contracting product for www.coming2.com and/or TTOO. Negotiating with non-hotel suppliers (transportation and tour providers). Manage and enhance atypical revenues. Increase local sales. Customer Service (Vendors, sales representatives and transfer guides). Ensure compliance with the SLA for agencies/TTOO and the satisfaction of end customers. Staffing and training. Together with the Financial and National Directors, prepare annual budgets following the guide-lines set by Coming2 GM. Continuous monitoring of the results vs budget in destination, analysing abnormalities and taking appropriate measures to correct them. Track and optimise the performance of the different business areas
Head of Sales B2B / B2C
Grupo BlueBay Hotels & Resorts - Palma, SpainSales & MarketingNovember 2010 - October 2014 · 3 years and 12 months
Manage and lead team in achieving contracts for on-line distribution. Generating new revenue, responsible for the entire Ecommerce channels of distribution; recruiting and training sales staff; supervising, motivating and monitoring team performance; maintaining detailed knowledge of the company's properties/hotels all over the world; involved with product/technology development, identification of new business opportunities and the of marketing strategies. Delivered new IT platform development Project for the Channel Management and the Management of the new Company Website, leading cross-functional teams; handling the Channel Management System and the providers' extranet to distribute our properties through the OTAs, reservations channels etc. Revenue/Yield Management. Groups and MICE management.
Call Center/Booking/Web Manager –
Logitravel.com - Palma, SpainBack OfficeOctober 2007 - October 2010 · 3 years and 1 month
Responsible for the Italian web page, involving business planning, web developing, leading sales and business development agents, reservation / back-office agent, web developers and designers; handling financial and administration duties; handling providers
Destination Manager – Rep Manager
Ventaglio Columbus Group - Palma, SpainManagementApril 2005 - October 2007 · 2 years and 7 months
Main destinations: Cuba, Capo Verde, Mexico, Jamaica, Dominican Republic, SPAIN (Mallorca, Ibiza, Menorca, Formentera), ITALY (Sicily, Valle d'Aosta) Negotiating/contracting hotel rooms, ground transportation services, organizing quality shore excursions and land activities in destination; Quality and Service control, identify and analyse economic developments in the destination; negotiate contract terms, pricing and payment schedule, manage and resolve business conflicts between the company and the suppliers. Responsible for staffing, implementing procedures, schedules and workflow
BA Leisure and Tourism
U.N.E.D. - Madrid, SpainNovember 2007 - October 2011
BA Leisure and Tourism
Politecnico di Milano - Hospitality and Tourism Management - Milan, ItalyNovember 1989 - October 1994
BBA, Architecture Polytechnic School of Milan － Milan, Italy
SpanishNative or fluent100%
ItalianNative or fluent100%
EnglishNative or fluent100%
- B2B Sales
- B2C Sales
- Channel management
- Commercial Strategy
- Destination Marketing
- Human Resource Management
- International team management
- Opera PMS
- Revenue Management
- Revenue Managment
- Sales Skills
- Statistics Analysis