Mappi Asse

Mappi Asse

Housekeeping Supervisor at Narcissus Hotel & Resorts by Boudl Group
Lives in Jeddah, Saudi Arabia

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About me

My name is Mappiasse. I am 39 years old. My background education Master’s Degree of subject Management at Trisakti University Jakarta . I have 11 years of experience in Housekeeping Department. I would apply as Housekeeping Supervisor/Assistant Executive Housekeeper. I have good skill in operating Microsoft Word, Microsoft Excel and Power Point.

Experience

10 years and 1 month

  • Housekeeping Supervisor

    Narcissus Hotel & Resorts by Boudl Group - Jeddah, Saudi Arabia

    Housekeeping
    September 2019 - Now · 4 months

    Supervise, instruct, plan, and assign work to building cleaning staff. Inspect vacated rooms, corridors, service rooms or hall, lobbies, for cleanliness/order. Report damages. Receive any complaints and report to appropriate individuals for necessary action or adjustment. Prepare/maintain necessary records/accounts. Participate in periodic heavy cleaning tasks and routine housekeeping duties, as required. Maintain inventory of linen/supplies. Maintain lost and found control point. Oversee safe use of cleaning equipment and supplies. Perform other related duties, as assigned.

  • Chief Floor

    Royal Kuningan Hotel Jakarta - Jakarta, Indonesia

    Housekeeping
    July 2013 - September 2016 · 3 years and 3 months

    Responsible for smooth operation of the floor assigned. Responsible for the performance of floor boys. Supervise Room Attendants. Organized and facilitates the room making process. Daily allocation of rooms and deep cleaning tasks to team members. Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. Checks the occupied and departure rooms, giving special attention to guest needs. Ensures that the entire operation is performed as per the laid down standards. To organized immediately the guest needs under intimation to Executive Housekeeper. Manage guest requests, including VIP amenities and communicating them to the relevant team members. Routine inspection of guest bedrooms to ensure they meet standards. Aware of all room categories and amenities. Achieve positive outcomes from guest queries in a timely and efficient manner. Carry out lost and found procedures. Report maintenance issues to Maintenance/Engineering Department. Represent the needs of the team to others in the hotel. Comply with hotel security, fire regulations and all health and safety legislation. Assist other departments wherever necessary and maintain good working relationships.

  • Housekeeping Supervisor

    The Batavia Hotel Jakarta - Jakarta, Indonesia

    Housekeeping
    March 2011 - July 2013 · 2 years and 6 months

    Maintain all area include parking area, lobbies, restaurant, lounge, corridor room. Supervise of cleaning operations and supervision of cleaning staff working all areas. To maintain cleanliness of cleaning equipment. Ensure that all chemicals used in the contract area are properly labelled and stored. To report all maintenance issues to Housekeeping Manager, Maintenance Department as required and Customer Service where applicable. Monitoring and maintaining stock and keeping within set budgets. To manage and handle all Lost & Found items procedures.

  • Housekeeping Staff

    The Batavia Hotel Jakarta - Jakarta, Indonesia

    Housekeeping
    January 2007 - March 2011 · 4 years and 3 months

    Change bed linen and make beds, Replace used towels, Sweep and mop floors, Vacuum carpets, Dust furniture, Replenish bath care products ( soap and shampoo), Restock beverages and food items in the mini-bar, Clean public areas ( like corridors ), Report any technical issues and maintenance needs, Address guests’ queries (on additional services), Help guests retrieve lost items, Ensure all assigned rooms are clean and tidy by the end of the shift, Follow hotel security guidelines.

Education

  • Master's Degree

    Trisakti University - Jakarta, Indonesia

    September 2015 - May 2018

    Master of Management the subject Marketing Management

  • Bachelor Degree

    Sahid University - Jakarta, Indonesia

    September 2010 - September 2012

    Tourism Management

  • Diploma III

    Sebelas Maret University Surakarta - Surakarta, Indonesia

    September 2001 - July 2004

    Tour & Travel Bussines

  • Senior High School

    SMK Negeri 4 Mataram - Mataram, Indonesia

    July 1997 - May 2000

    Hotel Accomodation Program

Languages

3 languages

  • English

    Full professional

  • Indonesian

    Full professional

  • Arabic

    Professional working

Personal information

Nationalities

  • Indonesian

Skills

3 skills

  • Microsoft Excel 2013
  • Microsoft Word
  • Power Point
Connections
Juli Harto
Room Attendant at THE TANJUNG BENOA BEACH ROSORT BALI
Muhammad Maidony
pastry chef at office coffee banjarmasin
Giancarlo Indrajaya
Student from IMI International Management Institute Switzerland
View 21 connections
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