Mappi Asse

Mappi Asse

Housekeeping Supervisor at Emporium Hotel Jakarta
Lives in Jakarta, Indonesia
over 6 months ago

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My name is Mappiasse. I am 38 years old. My background education Master’s Degree of subject Management at Trisakti University Jakarta . I have 11 years of experience in Housekeeping Department. I would apply as Housekeeping Supervisor/Assistant Executive Housekeeper. I have good skill in operating Microsoft Word, Microsoft Excel and Power Point.


  • Housekeeping Supervisor

    Emporium Hotel Jakarta - Jakarta, Indonesia

    September 2016 - Now · 2 years and 3 months

    Supervise, instruct, plan, and assign work to building cleaning staff. Inspect vacated rooms, corridors, service rooms or halls, stairs, public lavatories, lobbies, lounges and vending areas for cleanliness/order. Report damages, losses and supply shortages to supervisor. Receive any complaints and report to appropriate individuals for necessary action or adjustment. Prepare/maintain necessary records/accounts. Participate in periodic heavy cleaning tasks and routine housekeeping duties, as required. Maintain inventory of linen/supplies. Maintain lost and found control point. Oversee safe use of cleaning equipment and supplies. Perform other related duties, as assigned.

  • Chief Floor

    Royal Kuningan Hotel Jakarta - Jakarta, Indonesia

    July 2013 - September 2016 · 3 years and 3 months

    Responsible for smooth operation of the floor assigned. Responsible for the performance of floor boys. Supervise Room Attendants. Organized and facilitates the room making process. Daily allocation of rooms and deep cleaning tasks to team members. Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. Checks the occupied and departure rooms, giving special attention to guest needs. Ensures that the entire operation is performed as per the laid down standards. To organized immediately the guest needs under intimation to Executive Housekeeper. Manage guest requests, including VIP amenities and communicating them to the relevant team members. Routine inspection of guest bedrooms to ensure they meet standards. Aware of all room categories and amenities. Achieve positive outcomes from guest queries in a timely and efficient manner. Carry out lost and found procedures. Report maintenance issues to Maintenance/Engineering Department. Represent the needs of the team to others in the hotel. Comply with hotel security, fire regulations and all health and safety legislation. Assist other departments wherever necessary and maintain good working relationships.

  • Housekeeping Supervisor

    1001 Hotel Jakarta - Jakarta, Indonesia

    January 2012 - July 2013 · 1 year and 7 months

    Maintain all area include parking area, lobbies, restaurant, lounge, corridor room. Supervise of cleaning operations and supervision of cleaning staff working all areas. To maintain cleanliness of cleaning equipment. Ensure that all chemicals used in the contract area are properly labelled and stored. To report all maintenance issues to Housekeeping Manager, Maintenance Department as required and Customer Service where applicable. Monitoring and maintaining stock and keeping within set budgets. To manage and handle all Lost & Found items procedures.

  • Housekeeping Staff

    PT. Grand Ancol - Jakarta, Indonesia

    January 2007 - January 2012 · 5 years and 1 month

    Change bed linen and make beds, Replace used towels, Sweep and mop floors, Vacuum carpets, Dust furniture, Replenish bath care products ( soap and shampoo), Restock beverages and food items in the mini-bar, Clean public areas ( like corridors ), Report any technical issues and maintenance needs, Address guests’ queries (on additional services), Help guests retrieve lost items, Ensure all assigned rooms are clean and tidy by the end of the shift, Follow hotel security guidelines.


  • Master's Degree

    Trisakti University - Jakarta, Indonesia

    September 2015 - May 2018

    Master of Management the subject Marketing Management

  • Bachelor Degree

    Sahid University - Jakarta, Indonesia

    September 2010 - September 2012

    Tourism Management

  • Diploma III

    Sebelas Maret University Surakarta - Surakarta, Indonesia

    September 2001 - July 2004

    Tourism Program

  • Senior High School

    SMK Negeri 4 Mataram - Mataram, Indonesia

    July 1997 - May 2000

    Hotel Accomodation Program


  • Indonesian
    Native or fluent
  • English
    Professional working


  • Microsoft Excel 2013
  • Microsoft Word
  • Power Point
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