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My name is Mappiasse. I am 38 years old. My background education Master’s Degree of subject Management at Trisakti University Jakarta . I have 11 years of experience in Housekeeping Department. I would apply as Housekeeping Supervisor/Assistant Executive Housekeeper. I have good skill in operating Microsoft Word, Microsoft Excel and Power Point.
Emporium Hotel Jakarta - Jakarta, IndonesiaHousekeepingSeptember 2016 - Now · 2 years and 3 months
Supervise, instruct, plan, and assign work to building cleaning staff. Inspect vacated rooms, corridors, service rooms or halls, stairs, public lavatories, lobbies, lounges and vending areas for cleanliness/order. Report damages, losses and supply shortages to supervisor. Receive any complaints and report to appropriate individuals for necessary action or adjustment. Prepare/maintain necessary records/accounts. Participate in periodic heavy cleaning tasks and routine housekeeping duties, as required. Maintain inventory of linen/supplies. Maintain lost and found control point. Oversee safe use of cleaning equipment and supplies. Perform other related duties, as assigned.
Royal Kuningan Hotel Jakarta - Jakarta, IndonesiaHousekeepingJuly 2013 - September 2016 · 3 years and 3 months
Responsible for smooth operation of the floor assigned. Responsible for the performance of floor boys. Supervise Room Attendants. Organized and facilitates the room making process. Daily allocation of rooms and deep cleaning tasks to team members. Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. Checks the occupied and departure rooms, giving special attention to guest needs. Ensures that the entire operation is performed as per the laid down standards. To organized immediately the guest needs under intimation to Executive Housekeeper. Manage guest requests, including VIP amenities and communicating them to the relevant team members. Routine inspection of guest bedrooms to ensure they meet standards. Aware of all room categories and amenities. Achieve positive outcomes from guest queries in a timely and efficient manner. Carry out lost and found procedures. Report maintenance issues to Maintenance/Engineering Department. Represent the needs of the team to others in the hotel. Comply with hotel security, fire regulations and all health and safety legislation. Assist other departments wherever necessary and maintain good working relationships.
1001 Hotel Jakarta - Jakarta, IndonesiaHousekeepingJanuary 2012 - July 2013 · 1 year and 7 months
Maintain all area include parking area, lobbies, restaurant, lounge, corridor room. Supervise of cleaning operations and supervision of cleaning staff working all areas. To maintain cleanliness of cleaning equipment. Ensure that all chemicals used in the contract area are properly labelled and stored. To report all maintenance issues to Housekeeping Manager, Maintenance Department as required and Customer Service where applicable. Monitoring and maintaining stock and keeping within set budgets. To manage and handle all Lost & Found items procedures.
PT. Grand Ancol - Jakarta, IndonesiaHousekeepingJanuary 2007 - January 2012 · 5 years and 1 month
Change bed linen and make beds, Replace used towels, Sweep and mop floors, Vacuum carpets, Dust furniture, Replenish bath care products ( soap and shampoo), Restock beverages and food items in the mini-bar, Clean public areas ( like corridors ), Report any technical issues and maintenance needs, Address guests’ queries (on additional services), Help guests retrieve lost items, Ensure all assigned rooms are clean and tidy by the end of the shift, Follow hotel security guidelines.
Trisakti University - Jakarta, IndonesiaSeptember 2015 - May 2018
Master of Management the subject Marketing Management
Sahid University - Jakarta, IndonesiaSeptember 2010 - September 2012
Sebelas Maret University Surakarta - Surakarta, IndonesiaSeptember 2001 - July 2004
Senior High School
SMK Negeri 4 Mataram - Mataram, IndonesiaJuly 1997 - May 2000
Hotel Accomodation Program
IndonesianNative or fluent100%
- Microsoft Excel 2013
- Microsoft Word
- Power Point