María José Alarcón Román

María José Alarcón Román

Guest Services Assistant and Villa Concierge at One&Only; Reethi Rah, Maldives
Lives in Lucerne, Switzerland
over 6 months ago

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Experience

  • Guest Services Assistant and Villa Concierge

    One&Only; Reethi Rah, Maldives - Maldives

    Front Office concierge
    March 2012 - July 2012

    -Coordinated guest arrivals with all the resort’s departments -Organised activities for high profile guest as private concierge -Prepared itineraries, arrival letters and daily newsletters -Completed daily reports for the Concierge Department

  • Guest Services Representative

    JW Marriott Indianapolis - Indianapolis, IN, United States

    Front Office reception
    January 2011 - January 2012

    -Opening Team ’11. Completed 2 week pre-opening training -Trained new associates in call centre (At Your Service®) -Managed guests’ requests and followed up after completion of requests -Assisted with completing front desk supervisors checklist -Completed and filed night audit reports

  • Front Office Agent

    Hotel Phoenix-Cointrin - Geneva, Switzerland

    Front Office reception
    January 2010 - July 2010

    -Negotiated and prepared packages for tour operators -Completed and filed night audit reports

  • Banquets and service

    Ameron Hotel Flora - Lucerne, Switzerland

    F&B service
    December 2008 - June 2009

    -Breakfast, lunch and dinner set ups and service in Banquet rooms

Education

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
Following
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Geneva, Switzerland
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