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• Trilingual with more than 15 years of experience in Hospitality Industry.
• Strong commercial & sales skills with a working knowledge of hotel distribution, specially in revenue management.
• Good leadership abilities and knowledge about all hotel operations and financial matters.
• Ability to build strong internal and external relationships with individuals and hotel partners using an open and consultative approach.
• Excellent time management and follow-up skills; ability to be diplomatically persistent in challenging situations.
• Ability to work long and flexible hours, able to work alone or as a member of a team.
• Driven to succeed with a professional “can do” attitude and work ethic.
GBSB Global Business School - Master in Tourism and Hospitality Management - Barcelona, SpainTourismJanuary 2019 - Now · 1 year
Implementation Consultant Manager
Mews - Barcelona, SpainConsultingJanuary 2019 - Now · 1 year
Senior Regional Revenue Manager Southern Europe
The Student Hotel - Barcelona, SpainRevenue ManagementSeptember 2016 - October 2018 · 2 years and 2 months
Promoted to Regional Senior Sales & Revenue Manager. Responsible for the performance of the hotels and future openings of Southern Europe (Spain, France, Italy and Portugal), developing sales & revenue strategy, leading revenue, sales and reservations departments. Elaboration of Market Studies and Business Plans for acquisitions projects and new business opportunities. Annual budgets preparation and presentation to the board. Monthly P&L and Forecast reporting for the SE Region. Decision maker in contracting with third parties, opening of new sales channels, IT providers and recruitment. Weekly supervision of yield actions by location, creating inputs and guiding the revenue team through the strategy designed. Travelling often to every location and working closely with local entities, supporting Sales Managers and addressing them main objectives and primary needs. Working group with Operations and Marketing departments, developing strategies through the evaluation of business data. Achievements: Achieve budget for all the locations of the Southern Europe with qualitative and quantitative improvements in revenue and costs. Design and implementation of a Corporate Program with results driven in 40% direct reservations. Educate sales team on effective use and understanding of the company systems to improve placement and profitability of different segments. Increase employee productivity and the overall efficiency of the Reservations Department by introducing processes and procedures to eliminate duplications and reduced the time to complete daily tasks. Project leader in PMS systems migration, departmental reorganization, centralization and commercial rebranding. Contribution to the Company Blueprint for creating company value.
Area Revenue&Sales Manager
The Student Hotel/Melon District - Barcelona, SpainRevenue ManagementFebruary 2014 - September 2016 · 2 years and 8 months
Responsible of Sales, Revenue and Reservations Departments. Working closely with Operations, Finance and Marketing departments and reporting to the General Director. Achievements: Successful implementation of a Revenue Management culture and best practices along the first year, where every department was implicated and committed to common goals. Increased profits by 15% for both Barcelona locations in a highly competitive environment, by focusing on the increase of RevPAR, opening of new sales channels and reducing distribution costs. Creation of a strong client database, with around 3.000 national and international prospects, new key accounts and revenue streams. Overcome a complicated season due to the political and social situation in the city, generating new demand and thinking out of the box. Reduced employee turnover by 50% and significantly increased productivity by introducing a performance management system that recognised contribution, challenged staff to accept responsibility and empowered them to make decisions.
The Logic Group - Madrid, SpainConsultingFebruary 2013 - February 2014 · 1 year and 1 month
Time-limited project for the Development of Loyalty Programs and Payment Solutions to Spanish and English hotel groups. In collaboration with product, marketing, pre-sales and I T developers, my role was focus in providing hotel operations knowledge, customer shopping behavior data and e-commerce inputs, in order to create customized loyalty programs with a revenue result-driven.
Assistant General Manager
Eurostars Hotels - Paris, FranceRooms divisionNovember 2009 - September 2011 · 1 year and 11 months
Promoted to Assistant General Manager on November 2009. Support the General Manager with all aspects of two hotels, regarding operations and responsibility for ensuring guests receive exemplary service. Decision maker in close collaboration with the manager, regarding operations and business development management.
E-commerce Project Manager
Eurostars Hotels - Buenos Aires, ArgentinaRevenue ManagementAugust 2008 - November 2009 · 1 year and 4 months
Promoted to Junior Project Manager to implement company standards and procedures in the new hotel acquisition of the company in the country. Developing the E-commerce Strategy by the opening of all Online Distribution channels. Supporting new openings of the company in the country.
Front Office Manager
Eurostars Hotels - Brussels, BelgiumFront Office receptionJuly 2007 - August 2008 · 1 year and 2 months
In addition to the proper functions of the position, activelyparticipation in two hotel openings by leading the system migration, creating multidisciplinary teams and developing a training program to implement company procedures, good practices and guidelines.
Master in Business Administratrion (MBA)
Universidad Complutense de Madrid - Madrid, SpainSeptember 2011 - February 2013
Rated as the second MBA of Public Universities, is an 18 months program taught in Spanish and English and targeted at university graduates with more than five years of professional experience.
Universidad de la Rioja - Escuela Universitaria deTurismoSeptember 2002 - June 2005
Native or fluent
Native or fluent
Native or fluent
- Advance Excel
- booking engine
- Campaign management
- Channel management
- Google Analytics
- Knowledge in MS office
- Marketing online
- Online reputation management
- Opera PMS
- OTA INSIGHT