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Guest satisfaction, passionate service, sharing an exceptional experience, and a continuous journey for learning: these are my moral compasses in life. I am a charismatic hotelier, passionate in providing excellent customer service with an enthusiasm to experiment and calculate risks in order to deliver results. I have worked in some of the finest properties as a part of the Front Office Team in the Philippines and I am currently striving as a Guest Assistant in a luxurious, world-class property.
Amanpulo - Cuyo, PhilippinesFront Office receptionFebruary 2018 - Now · 10 months
Ensures guests ultimate satisfaction upon arrival all throughout their stay up until departure by rendering assistance and service as required. Builds rapport with other departments in attending and delivering guest satisfaction. Welcomes all arriving guests in the Amanpulo Airport together with the Front Office Manager, Resort Manager and General Manager. Provides a familiarization tour and is thoroughly aware of all facilities, activities, private dining restaurants and other resort information in order to be able to serve guests better. Facilitates rooming of guests in their casitas by explaining the room features and ensures that all the information on the registration card is properly filled up as the proper mode of payment is obtained. Logs all vital information about individual guests – i.e., special needs, requests, peculiar desires, etc. that may be helpful in improving guests’ overall stay and in accurately recording details in Guest Profile Notes. Is thoroughly knowledgeable on Philippine history, culture and current events as may be deemed interesting to guests. Prepares and consolidates the next days Guest List, arrival Guest Profiles and Flight Manifest to be sent out to key recipients nightly. Prepares the Registration Card, Guest Correspondence and Room Key ensuring that every detail is in order prior to guests. Handles initial guest reports/complaints and immediately investigates and works on the best possible solution before it escalates to management. Records all incidences involving guests in the Daily Manager on Duty log. Keeps abreast of all company policies, code of conduct and behavior by reading and understanding all guidelines issued pertaining to such matters; and performing such duties and functions as specified in the guidelines.
Amanpulo - Cuyo, PhilippinesF&B otherNovember 2017 - January 2018 · 3 months
To deliver the highest level of detailed, seamless, and personalized service exceeding guest expectations and adding points of difference from the service provided anywhere else within the Villa by anticipating the guests’ needs and requests. Follows all guest needs until total guest satisfaction is completed. Acts as personal assistant to the guests. Welcomes all arriving guests at the Amanpulo Airport together with the Villa Manager and or Resort and General Manager. Fully conversant with guests regarding accommodation features: lay-out, room type, location, décor, room facilities and equipment. Proposes an itinerary and orients guests about the facilities offered within the island. Serves guests in a calm, discrete and courteous manner, respecting timing standards Knowledgeable with food and beverage menus, and communicates with the private chef regarding food preferences, food restrictions and product availability. Is responsible for handling of all formal dinnerware and serving food and beverages in its proper dining order and is fully capable of decorating and setting up a formal dining experience in various themes necessary. Records transactions, checks bills and other postings on a regular basis to ensure that the bills incurred are accurate when presented to the guest. Carries checkout in an efficient manner, offering luggage assistance and transportation and wishes a fond farewell to the guests at the time of departure.
Front Office Agent
AyalaLand Hotels and Resorts - Taguig, PhilippinesFront Office receptionJuly 2016 - April 2017 · 10 months
Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures. Processes all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Processes all payment types such as room charges, cash, checks, send bill, debit, or credit. Processes all check-outs including resolving any late and disputed charges. Performs check-ins and check-outs efficiently.
Bachelor of Science (BS)- International Hotel Administration/Management
Enderun Colleges - Taguig, PhilippinesJune 2012 - May 2016
Hotel Sales and Marketing •Food and Beverage Cost Control •Marketing •Front Office Management •Housekeeping Procedures •Food and Beverage Management •Hygiene and Sanitation •Business Communication •Spanish (basic, elementary, intermediate) •Travel and Tourism 101 •Basic Finance •Basic Accounting •Hotel Accounting •Total Quality Management •Human Resources Management •Business Law •Business and Entrepreneurship Planning •Events Management •Tourism Planning and Development •Hotel Planning and Design •Advanced Hotel Operations
FilipinoNative or fluent100%
EnglishNative or fluent100%
- Food & Beverage Operation
- Guest satisfaction
- Luxury Hotel Operation
- Microsoft Office
- Opera System
- Team Leadership