Marc Emmanuel

Marc Emmanuel

General Manager at Pan Pacific Hanoi
Lives in Vietnam
over 6 months ago

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Committed and mindful hospitality leader with twenty years of multi-disciplined experience in Europe, Middle-East, North Africa and South-East Asia.

Well versed in strategic marketing and revenue management, astute in P&L optimization, operational efficiency and project ROI maximization.

Passionate about building high-performing teams aiming to deliver genuine service through caring attitudes and ongoing learning.


  • General Manager

    Pan Pacific Hanoi - Hanoi, Vietnam

    Administration & General
    July 2016 - September 2018 · 2 years and 3 months

    I rejoined this 330-room landmark property in 2016 to rebrand it from Sofitel and to successfully establish the first Pan Pacific Hotel in Vietnam. Through a focused leadership of a team of 400 associates, the hotel gained extensive recognition and praise from our guests, our business partners as well as potential hotel owners keen to foster the growth of the Pan Pacific brand in Vietnam. During my tenure, I have been recognized for developing sharp and effective business strategies to diversify revenue opportunities. I created an engaging and caring workplace with my team members as well as established socially-responsible links with the local community.

  • Hotel Manager

    Sofitel Phnom Penh Phokeethra - Phnom Penh, Cambodia

    Administration & General
    January 2016 - July 2016 · 7 months

    Transferred from Sofitel Plaza Hanoi, in charge of the entire hotel operations. I collaborated in forming and leading a renewed management team focused on elevating the quality standards and diversifying the F&B offer.

  • Executive Assistant Manager

    Sofitel Plaza Hanoi - Hanoi, Vietnam

    Rooms division
    January 2011 - January 2016 · 5 years and 1 month

    Providing support and leadership to the entire operational teams, I recruited, trained and developed talented associates who are now pursuing a successful career in the Hospitality industry. Through a successful collaboration with three consecutive General Managers, I contributed to the execution of core property improvement projects and the significant improvement of various key performance indicators in the areas of market share, associates engagement, operational excellence and customer experience.

  • Director of Rooms

    Hyatt Regency Casablanca - Casablanca, Morocco

    Rooms division
    January 2008 - December 2010 · 2 years and 12 months

    First operations leadership role. My main achievement following the entire renovation of the hotel’s guestrooms was to successfully transpose the rate positioning strategy into an elevated customer journey through revamped touch-points and redefined quality standards.

  • Director of Revenue Management

    Hyatt International - Lausanne, Switzerland

    Revenue Management
    June 2006 - December 2007 · 1 year and 7 months

    Based in Hyatt’s divisional office for 34 hotels in the EAME area, I provided strategic support, training and knowledge to the hotels’ leadership teams in the fields of revenue management, pricing strategies and distribution optimization.


  • Bachelor's degree in Hospitality Management

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    August 1996 - June 1999


  • English
    Native or fluent
  • French
    Native or fluent


  • excellent customer service
  • Hotel design and renovations
  • Hotel Operations
  • Owners relationships
  • Productivity
  • Profitability Improvement
  • Re-branding
  • Revenue Management
  • Sales driver
  • Team Leadership
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