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Mandarin Oriental Hotel Group - Barcelona, SpainFront Office receptionApril 2018 - Now · 10 months
Senior Night Auditor
Le Méridien Barcelona - Barcelona, SpainFront Office receptionMay 2016 - April 2018 · 1 year and 12 months
5*, 231 Rooms, 4 outlets. •Manager on duty during the nightly hours. •Ensure all employees perform the tasks assigned to them and coordinate Front Office activities with F&B, Housekeeping and Security dept. •Doing the full night audit within a desired and expected time frame. •Making SOPs and other manuals and ensure they are up to date. •Training junior night auditors and night assistants. •Oversee preparation of daily reports. •Making sure night assistant´s wake up list is updated. •Reporting any suspicious persons and undesired situations to the Security department and the Front Office Manager.
Front Office Agent
Novotel Den Haag World Forum - The Hague, NetherlandsFront Office receptionFebruary 2015 - May 2016 · 1 year and 4 months
4*, 208 rooms, 2 outlets. •Executing the night audit. •Making SOPs and manuals and making sure they are up to date. •Making schedules for night team. •Doing duty rounds in public areas and outlets of the hotel. •Standard reception tasks
Front Office Manager Trainee
Hilton Al Ain - Al Sarooj, Al Ain, United Arab EmiratesFront Office receptionJune 2014 - December 2014 · 7 months
4*, 202 rooms and chalets, 8 outlets. Front Office Management Training: •Check in and check out of guests. •Complaint and special request handling. •Administrative tasks. •Making schedules for Front Office team. •Handling of department budget.
Front Office Trainee
Hilton Al Ain - Gouda, NetherlandsFront Office receptionFebruary 2013 - July 2013 · 6 months
4*, 101 rooms, 2 outlets.
Restaurant van Baldakijn - Gouda, NetherlandsF&B serviceJanuary 2009 - December 2012 · 3 years and 12 months
Albeda College - Rotterdam, NetherlandsSeptember 2011 - November 2014
Hospitality & Leisure, Front Office Management
SpanishNative or fluent100%
DutchNative or fluent100%
- Foreign languages
- Good decision maker
- Hotel reception
- Night audit
- Strong supervisory skills