Marc Zamora

Marc Zamora

Night Manager at Mandarin Oriental Hotel Group
Lives in Barcelona, Spain
over 6 months ago

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Experience

  • Night Manager

    Mandarin Oriental Hotel Group - Barcelona, Spain

    Front Office reception
    April 2018 - Now

  • Senior Night Auditor

    Le Méridien Barcelona - Barcelona, Spain

    Front Office reception
    May 2016 - April 2018

    5*, 231 Rooms, 4 outlets. •Manager on duty during the nightly hours. •Ensure all employees perform the tasks assigned to them and coordinate Front Office activities with F&B, Housekeeping and Security dept. •Doing the full night audit within a desired and expected time frame. •Making SOPs and other manuals and ensure they are up to date. •Training junior night auditors and night assistants. •Oversee preparation of daily reports. •Making sure night assistant´s wake up list is updated. •Reporting any suspicious persons and undesired situations to the Security department and the Front Office Manager.

  • Front Office Agent

    Novotel Den Haag World Forum - The Hague, Netherlands

    Front Office reception
    February 2015 - May 2016

    4*, 208 rooms, 2 outlets. •Executing the night audit. •Making SOPs and manuals and making sure they are up to date. •Making schedules for night team. •Doing duty rounds in public areas and outlets of the hotel. •Standard reception tasks

  • Front Office Manager Trainee

    Hilton Al Ain - Al Sarooj, Al Ain, United Arab Emirates

    Front Office reception
    June 2014 - December 2014

    4*, 202 rooms and chalets, 8 outlets. Front Office Management Training: •Check in and check out of guests. •Complaint and special request handling. •Administrative tasks. •Making schedules for Front Office team. •Handling of department budget.

  • Front Office Trainee

    Hilton Al Ain - Gouda, Netherlands

    Front Office reception
    February 2013 - July 2013

    4*, 101 rooms, 2 outlets.

  • Shift Leader

    Restaurant van Baldakijn - Gouda, Netherlands

    F&B service
    January 2009 - December 2012

Education

  • Albeda College - Rotterdam, Netherlands

    September 2011 - November 2014

    Hospitality & Leisure, Front Office Management

Languages

  • Spanish
    Native or fluent
    100%
  • Dutch
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Limited working
    40%
  • Catalan
    Limited working
    40%
  • Tagalog
    Notions
    20%

Skills

  • Foreign languages
  • Good decision maker
  • Hotel reception
  • Night audit
  • Strong supervisory skills
Following
The Barcelona EDITION
Barcelona, Spain
AccorHotels
Issy-les-Moulineaux, France
Leonardo Hotels
Berlin, Germany
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