Marcio El Zauahre

Marcio El Zauahre

Guest Service Agent at The family Hotel 5- star
Lives in Dubai, United Arab Emirates
over 6 months ago

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I hold a degree in Business Administration from Zulia University (Venezuela). As an individual who is interested in continuous professional development, I have dedicated 4 years of experience to working with retail and luxury fashion companies this has resulted in professional competency in all different marketing and customer service areas. I have demonstrated strong problem solving skills and the ability to work in high-pressure and challenging working environments, strong experience in MS office (excel, word). My responsibilities varied through good customer experience, solving any type of issues, manage customer relations, supervision and numerical analysis. In addition, I was also relied upon to manage vendors and execute projects and sales strategies
I used work as a Guest Service Executive and waitress in 5-star Hotel gained strong experience working with guest experience demonstrated follow up skills, hardworking attitude, outgoing personality and team work. Ensuring that all activities complied with quality standards I have been able to successfully identify resolutions to any issues just to make the guest happy and I feel confident that I can deliver a high quality of guest experience. Now Days, I move to Dubai looking for new opportunities and still growing in my professional career.
I would welcome the opportunity to meet you and I am sure after appraisal of my resume you will see I am an individual with excellent potential in an organization and easy adaptation to changes, communicative and most importantly good attitude.

Marcio El Zauahre

Experience

  • Guest Service Agent

    The family Hotel 5- star - Caracas, Venezuela

    Rooms division
    April 2016 - November 2018 · 2 years and 8 months

     Welcome and fulfill the check-in process for Guests and group arrivals  Complete the check-out process for departing guests using the hotel systems  Manage, effectively and efficiently, Guest requests, inquiries, and complaints  Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events  Maximize sales revenues through up- selling and marketing programs  Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

  • Sales Executive

    Helane Commercial - Caracas, Venezuela

    Sales & Marketing
    January 2013 - December 2016 · 3 years and 12 months

     Focuses sales efforts by studying existing and potential volume of dealers.  Submits orders by referring to price lists and product literature.  Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses  build good working relationships  understand the needs of your business customers  research the market and related products  Present the product or service favorably and in a structured professional way face-to-face.

Education

  • Business Administration

    Zulia University - Caracas, Venezuela

    March 2008 - December 2012

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Arabic
    Limited working
    40%

Skills

  • Confident and motivated
  • Fast leaner
  • Flexible and proactive
  • Focus on goals
  • Good customer service
  • Proactive
  • Teamwork
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