Marco Bernasconi

Marco Bernasconi

Director of Operations at Cerutti "il Caffè" Franchising Concept Sagl
Lives in Gland, Switzerland

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About me

Hotelier dipl. EHL │Food & Beverage │Solid and hands on │Profit │Excellence of service │Projects │Leader │5 languages

Hotelier and restaurateur graduated of the Hotel Management School of Lausanne (EHL). The Hospitality Operations Management and the Projects Management related to openings, renovations and profitability improvements in hotels and restaurants in Switzerland and international are my expertise.

Solid and hands on manager who constantly seeks to improve quality and details, with effective business skills. Achieving budgets, customer relations excellence, my ability to lead and work effectively under pressure allow me to reach and surpass goals. Aware of the sustainability and consumption trends.

My experience as well as the international and national network that I benefit allow me to maintain useful contacts from a commercial perspective.

Conscientious with a positive approach, I demonstrate strong intercultural skills and expresses myself in Italian, French, English, German and Spanish.

Experience

23 years and 8 months

  • Director of Operations

    Cerutti "il Caffè" Franchising Concept Sagl - Mendrisio, Switzerland

    Management
    July 2017 - August 2018 · 1 year and 2 months

     Setting up the Start-up balance sheet and income statement of the company  Record accounting transactions in Sirio business software  Provide accounting (cash register, accounts receivable, receipt of goods, control of delivery notes, cash expenditures)  Establish the operational standards and specific procedures of the company  Develop the Food & Beverage concepts according to the company objectives and goals  Purchase of the operational equipment necessary for the openings and day to day operations  Responsible for food and non-food purchases, recording invoices and payments  Conclude legal liability insurance, fire, water and damage insurance  Apply for the establishment license and the exploitation license  Establish inventories and costs control procedures  Register with VAT  Manage, recruit, train, develop employees and conduct qualification interviews  Plan and monitor staff work plans and assure general staff administration  Preparation of the employment contracts and respect the CCNT, the collective labor agreement for the Swiss hotel and restaurant industry  Conclude the agreement with the Social Security Partner and register employees for the AVS, the pension fund (2nd pillar) and conclude accident and daily allowance insurance in the event of illness  Assure the correct salaries payments according to the employees contract and CCNT regulations  Maintain high quality of services and food at any time and guarantee guest satisfaction  Monitor regularly and update competitors activities and general local market trends  Prepare, plan and implement promotions, organize and carry out events  Create the concept of hygiene and self-control according to local rules and HACCP procedures  Support staff in their functional and operational tasks  Manage and oversee technical issues

  • Multi Units Manager

    EPFL, EPFL RLC, Compass Group (Switzerland) SA - Lausanne, Switzerland

    Management
    July 2014 - March 2016 · 1 year and 9 months

    Renovation project 1 semi-gourmet à la carte restaurant, 2 school restaurants, 2 snacks cafeterias, + 2000 tickets per day, the Forum Rolex Learning Center for events 500 pax, outside catering 800 pax, +25 employees • completed the outlets renovation and the concept change of the EPFL’s outlets • proposed new trendy concepts for the EPFL RLC's outlets with the calculation of profitability • increased up to 100 covers per day (+ 20%) by changing the offer • introduced new promotions for customer satisfaction and profitability improvements • improved service fluidity reviewing the guest’s free flow • reached over 95% in the health and safety audit to reduce/eliminate accidents

  • Hotel General Manager

    Nash Airport Hotel, Compass Group (Switzerland) SA - Geneva, Switzerland

    Management
    August 2011 - June 2014 · 2 years and 11 months

    4 stars Airport Hotel, 150 rooms, 1 Restaurant & Bar, fitness room & sauna, +25 employees • reached budgets with profitability of 18% • entered into long-term sales contracts with distribution channels: OTA, GDS, TA, TO, corporate clients and targeted business clients with interests in the area • diversified sales channels to cope rapidily with market changes • introduced Yield Management • boosted the hotel's website to encourage direct bookings • implemented the Management and Performance business strategy (MAP), the SAP software (purchases, sales, inventories, other operating costs and statistics) and the software ZEBRA for personnel planning • received the Award 2012: "The payrool’s ratio best improvement" • increased annual occupancy up to 10% to cope with falling prices of rooms that were set by the competitive market • changed / optimized procedures and introduced new services and offers • improved the food and service quality and increased the restaurant's turnover by 12% • follow-up and improvement

  • Executive Assistant Manager

    Moevenpick Hotel Gammarth Tunis - Gammarth, Tunisia

    Management
    December 2008 - August 2011 · 2 years and 9 months

    Pre-opening - Opening September 2010 5 stars Boutique Business & Leisure Hotel, 117 rooms & suites, 6 outlets, 1 spa, banqueting 800 pax, +220 employees • opening in September 2010 without exceeding budgets • achieved 80% annual occupancy rate • programmed the F&B critical paths and supported others departments • defined and implemented the F&B concepts and Mövenpick operational standards • hired team members and conducted an intensive training for 220 supervisors, managers and hotel employees • follow up of the construction site in synergy with architects, engineers and craftsmen • achieved a great success of the food & beverage concepts in the local market • in January 2011 Tunisia experienced the spring revolution and we lived a period of crisis, during which we completed the hotel’s construction, we ensured a good occupancy through commercial promotions targeting specific markets (media and international organizations), we were able to supply us regularly with the needs of the hotel operation and guaran

  • Director of Food & Beverage

    Moevenpick Resort & Spa El Gouna - Hurghada, Egypt

    Management
    October 2006 - November 2009 · 3 years and 2 months

    Renovation project 5 stars, Upscale Beach Resort Hotel, 554 rooms, 12 outlets, 1 Spa, 1 Health Club, 4 pools, banqueting 1000 pax, + 220 employees • programmed and completed in 2009 the renovation of the hotel without exceeding budgets and without an impact on the occupancy rate • introduced the “All Inclusive” concept not to lose market share • increased 10% the food & beverage turnover, decreased food & beverage costs by 3% and 0% increase in the operational structure • follow up of the construction site in synergy with architects, engineers and craftsmen • improved F&B quality satisfaction rating from 5.5% to 11.6% depending on the subject • obtained 100% result in the F&B operation quality control audit • redefined and successfully completed the new main restaurant’s concept, where I set up a creative sequence of 14 different culinary theme evenings, and Italian specialties restaurant’s concept • obtained the « Green Globe Hotel » certification

  • Food & Beverage Manager

    Casino Lugano SA - Lugano, Switzerland

    Management
    September 2002 - September 2006 · 4 years and 1 month

    Pre-opening - Opening in November 2002 gaming rooms, 1 restaurant, 3 snack bar, banqueting 500 pax, outside catering 800 pax, +150 employees • opening on time without exceeding budget • enforced the Casino’s activities offering customers a quality gastronomy and excellent service • successfully managed the outlets, with peak days of more than +2000 Casino’s visitors • obtained 13 points as recognition from the gourmet guide Gault Millau • increased turnover by 18.8% and maintained costs as budgeted

  • Unit Manager, Restaurant

    Moevenpick Gastronomie Schweiz AG - Lugano, Switzerland

    Management
    October 1999 - September 2002 · 3 years

    Semi-gastronomic & touristic restaurant with 150 seats, +15 employees

  • Food & Beverage Manager

    Hotel Intercontinental Miramar Panama - Panama City, Panama

    Management
    October 1997 - December 2000 · 3 years and 3 months

    Post-opening of the Miramar Inter-Continental Panama 5 stars, 5 Star Diamond Award, 186 rooms, banqueting + 2'000 pax, point of sales and services, + 200 employees Pre-opening and opening of the Hotel Holiday Inn Panama 4 stars, City Hotel, 149 rooms, banqueting +300 pax, sales outlets and services, + 100 employees

  • Restaurant Manager

    Hyatt International - Cancún, Mexico

    Management
    March 1994 - September 1997 · 3 years and 8 months

    Promoted after following the Corporate Trainee Program 1 year 5 stars Luxury Hotel, 295 rooms, banqueting 300 pax, sales outlets and services, + 300 employees

  • Junior Assistant Food & Beverage Manager - Task Force

    Hotel Palmeraie Golf Palace - Marrakesh, Morocco

    Management
    March 1993 - June 1993 · 5 months

    Task force for the pre-opening and opening 5 stars Luxury Hotel, 325 rooms, Golf course, banqueting 300 pax, sales outlets and services, + 300 employees

Education

  • Etudes supérieures en Hôtellerie et Restauration

    EHL - Ecole hôtelière de Lausanne - Lausanne, Switzerland

    September 1989 - January 1993

  • Diploma of commerce

    Professional school of Lugano, Commercial section - Lugano, Switzerland

    September 1982 - June 1986

Languages

5 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • French

    Full professional

  • Spanish

    Full professional

  • German

    Professional working

Personal information

Nationalities

  • Swiss

Skills

18 skills

  • European experience
  • European trained
  • Food & Beverage
  • General Manager
  • Hospitaly Management
  • Hotel Management
  • Hotel Manager
  • International background
  • International Hospitality
  • Latin American experience
  • Management
  • Middle East experience
  • Multicultural experience
  • North Africa experience
  • Opening Experience
  • Pre-openings
  • Renovation Experience
  • Revenue & Profit Growth

Additional Information

1 information shared

  • Competences & Skills

    Competences & Skills

Connections
Carl Julien
Co Founder & COO at Hosco
Gabriel Villagra
Executive Pastry Chef at Intercontinental Semiramis Hotel
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