Marco Giunchi

Marco Giunchi

Front Of House Manager at Starhotels S.p.A.
Lives in Venice, Italy
over 6 months ago

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Enthusiastic Hospitality Professional who started to work in food and beverage at the age of 14 and developed his career in Hospitality Management with relevant international experiences. An adaptable and motivated Leader who ranged from Luxury 5Stars properties to 833 rooms Hotel. A Manager who can reach targets and create succesful working enviroments.

Experience

  • Front Of House Manager

    Starhotels S.p.A. - Venice, Italy

    Other
    October 2016 - Now

    Splendid Venice is a 4 stars luxury hotel located moments from San Marco's square and Rialto's Bridge and it belongs to the Collection Segment for its exceptional level of service and customer care. Splendid Venice is a Preferred Hotel. This hotel includes: - 165 Rooms & Suites. - Private pier for water taxi. - Authentic Venetian Restaurant - Lounge Bar - 24 hours rooms service. - Rooftop Bar Main Achievements: - Duty Manager in absence of General Manager. - Managing Reservation Availability and Room Rates in absence of Reservation Manager. - Cooperating in setting up Revenue Strategy. - Administrative cash management. - Responsible for Commission audit. - Record in Upselling. - Best property for loyalty enrollments. - Customer satisfaction index above 90%.

  • Project Manager

    G & W Ltd. - Taichung City, Taiwan

    F&B service
    January 2016 - September 2016

    G&W Ltd. is a company based in Taichung, Taiwan and operating in diverse sectors including F&B and Hospitality. Following the Start Up of a new project: - Cost analysis - Production - Design - Competitors analysis - Placement - Web marketing - Exhibitor at 4 days national event in Taipei 101

  • Front Desk Manager

    Millennium & Copthorne - London, United Kingdom

    Rooms division
    June 2015 - January 2016

    Copthorne Tara is located moments from Kensington High Street and Hyde Park. The 5th largest hotel in London and one of the most profitable includes: - 833 rooms - 2 floors of fully flexible meeting areas. - Car Parking with 70 slots. - Several F&B outlets. - In charge of Front of House Operations including Security Department. - Managing a successful Team of 60 people among Reception, Concierge, Swithboard, Guest Relations, Security. Main Achievements: - Restructure of the Front of House reducing payroll cost of 10%. - Main organizer for two new Airline contracts: Thai Airline and El Al Arline.

  • Reception Manager

    Millennium & Copthorne - London, United Kingdom

    Rooms division
    May 2014 - May 2015

    Copthorne Tara is located moments from Kensington High Street and Hyde Park. The 5th largest hotel in London and one of the most profitable includes: - 833 rooms - 2 floors of fully flexible meeting areas. - Car Parking with 70 slots. - Several F&B outlets. - Reception Manager acting as FOM and reporting directly to the Operations Manager. - Managing a successful Team of 60 people among Reception, Concierge, Swithboard, Guest Relations. Main Achievements: - Record in upsells generating a monthly average of 38000,00£ beating any previous departmental result. - Best property in Europe in terms of Loyalty programme enrolments with 3 team members awarded as best enrollers among Millennium and Copthorne Properties Worldwide. - Guest Satisfaction Matrix above 85%. - Boosted departmental confidence and satisfaction at work. - Qualified First Aider and Fire Marshall. - Speaker and organizer of Road Shows.

  • Assistant Manager Front Office

    Sheraton - London, United Kingdom

    Rooms division
    July 2013 - May 2014

    Sheraton Heathrow Hotel is located moments from London Heathrow Airport, the Busiest airport in the world for number of international passengers. The Sheraton Heathrow includes: - 426 rooms ranging from classic room to Presidential Suite. - 20 modern and fully-flexible meeting rooms. - Car parking with 236 spaces. - Managing a group of 30 people including: reception, concierge, switchboard, back office. - Being in full charge of front office operations & Night Manager when needed. - Managing an average of 250/300 check-ins and check-outs per day. - Responsible for Crew Lounge: Alitalia, Air Canada, British Airways. - Resposible for VIPs and SPG guests. - Dealing with extremely critical operations such as: overbooking, deleted flights, canceled flights. - Duty Manager and responsible for emergency procedures. Main achievements: - Assisting FOM in implementing new procedures, recruiting, training, budgeting, reaching departmental targets, appraising associates.

  • Front Office Executive

    Jumeirah - London, United Kingdom

    Rooms division
    August 2012 - July 2013

    Newly opened Serviced Apartments Hotel in Park Lane, Hide Park London. Offering unique luxurious apartments with ***** serveces ranging from studio flat to 5 Bedrooms Penthouse with 480 square meters at £ 12,000 per night. Celebrities, Royalties and head of states coming from all over the world. Often the property with the highest Revpar in London. - Assisting Duty Manager in dealing with issues & complaints: 300£ allowance for guest per night. - Responsible for credit risk. - Guest Relations duties: amenity list, VIP, welcome letters, Loyalty program. - Reception Duties: check-in, stay-in, check-out operations. - Rooming the prestigious guests and showing them around for Sales purposes. - Night Auditor. - Training new colleagues. - Reservations. Main achievements: - Best Salesman 2012 & 2013 generating more than 60000,00£ in upselling. - Obtaining a long let contract for 185000,00£. - Best loyalty program enroller 2012 & 2013 .

  • Chef De Rang and Barista

    Hotel La Rosa - Cattolica, Italy

    F&B service
    June 2010 - August 2012

    Hotel ***S La Rosa, “www.larosahotel.com” in Cattolica Italy. Breakfast, Lunch, Dinner and bar service.

Education

  • Economics & Business

    University of Bologna - Hospitality and Tourism Management - Bologna, Italy

    October 2002 - June 2007

  • Hospitality & Catering

    Saverio Savioli - Riccione, Italy

    September 1997 - June 2002

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • F&B
  • Focus on goals
  • Strong leadership skills
Connections
Mihai Lițoiu
Human Resources Specialist at Radisson Blu Hotel, Bucharest
Giuseppe Messina
Head of Sales at JobValet Limited
Rares Ciuverca
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