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Events Operations Manager
The Montcalm Luxury Hotels - London, United KingdomCateringAugust 2016 - Now · 2 years and 4 months
• Reporting directly to General Manager and House Manager; • Running high-end events for up to 400 guests (gala dinners, award ceremonies, fashion shows, wedding ceremonies and receptions, food and beverage tastings, Bar Mitzvahs, sports events, auctions, product launches, business meetings, conferences, summits); • Running external events (dry hire); • Monitoring Health & Safety matters; • Planning, arranging and managing up to 50 staff members (mostly agency staff); • Liaising with Sales to achieve the maximum profitability and service quality; • Attending briefings prior each event (going over event specifications); • Working directly with clients to ensure that meeting specifications are met; • Working with Chefs to ensure all arrangements and dietaries are dealt with; • Dealing with customer complaints, if any occur; • Sending debrief reports to House Manager and General Manager; • Overseeing all event operations at the hotel’s Ballroom (room set-up, food & beverage inventory, serving timings, staffing, dietary requirements, bar set-up); • Goods handling (AV, lighting, awards, floor-plans, place cards, decorations, flowers, cakes etc.); • Setting up Micros per each event (prices, menu offerings names); • Engineering beverage prices to maximise the profitability of each meeting; • Creating menus (dinner, bar) and planning the food presentation (buffet, sit-down dinners); • In charge of Meet & Greet; • Controlling labour costs (P&L), weekly payroll input; • Helping in preparation of forecasts and BEOs; • Control and completion of Ballroom stock-taking based on purchasing procedures; • Maintaining records for inventory, labour cost, food and beverage costs; • Dealing with suppliers – negotiating prices, booking event staff, ordering linen, event stationary, beverages, furniture, cutlery, crockery etc.; • Controlling department’s crockery, cutlery, glassware, linen and equipment; • Participation towards overall Hotel Maintenance and cleanliness.