Marcos Figueroa

Marcos Figueroa

DIRECTOR OF OUTLETS & ENTERTEINMENT at TERRANEA RESORT
Lives in Los Angeles, CA, United States

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About me

F&B Manager with experience in business organization, concept development, and team building. Exceptional operational and motivational team leader with a participative management style and the ability to recognize individual strengths, enhance customer service and insure financial return. Constantly developing cost cutting and profit building initiatives.
Strongly believe in the power of “employee satisfaction leads to guest satisfaction which helps in maximizing guest spending and increasing GOP

Experience

10 years and 10 months

  • DIRECTOR OF OUTLETS & ENTERTEINMENT

    TERRANEA RESORT - Los Angeles, CA, United States

    F&B other
    September 2017 - Now · 2 years and 5 months

  • Associate F&B Director

    Ventana Inn&Spa; - Big Sur, CA, United States

    F&B other
    July 2016 - September 2017 · 1 year and 3 months

    Responsible for the F&B operation of the hotel in team with the F&B Director and the Executive Chef Design, implementation and launch in partnership with the executive chef and the F&B manager of all restaurant concepts, menus, and beverage program Training and development of the F&B Team FCST, BUD and LY comparison and reports for the division and responsible setting with the F&B Director financial objectives for the outlets. Audit and establishment of service Standards 4.2 M USD F&B operation 900K USD Banquet Operation

  • F&B Assistant resort Director

    Sport Hotels - Andorra la Vella, Andorra

    F&B other
    October 2015 - June 2016 · 9 months

    Responsible to manage in conjunction with the F&B manager the F&B operation of the 3 hotels of the resort, 2**** with 300 rooms and 1 ***** with 165 rooms. 6.5 M € F&B Operation Implementation and launch in partnership with the executive chef and the F&B manager of all restaurant, menus, and beverage program. Daily analysis and audit of the financial results of 8 restaurants and 3 bars. Micros Property Champion. FCST, BUD and LY comparison and reports for the division and responsible for developing and setting with the F&B Manager financial objectives for the outlets. Audit and follow up of LQA Standards. 200 meter of banquet space with 2 meeting rooms and outdoor space for weddings and social events. Ranked the best Hotel in Andorra by Trip Advisor 10 restaurants, 3 bars, 4 restaurants outsourced BOH by two Michelin Star Chefs

  • F&B Outlets Manager

    Fairmont Hotels & Resorts - Acapulco, Mexico

    F&B other
    August 2013 - October 2015 · 2 years and 3 months

    In charge of all the concept development and operations of all the outlets 38% of F&B Departmental Profit YE Responsible for the financial results of the F&B division 3 restaurants, IRD, Banquets and one Bistro 200K covers yearly captured by the division Development of the beverage program in the property, making it the most successful in the last 5 years, increasing beverage sales by 68% Developing banquets strategies for events from 50 to 3,000 covers Innovative ideas and concepts to maximize revenues Budget and Forecast building for the division Financial reports for ownership and GM Big 4 strategies for the Division Training and Development of talent Micros Property Champion Audit and implementation of LQA standards

  • J&G Grill,Restaurant Manager

    Starwood Hotels and Resorts Worldwide - Mexico City, Mexico

    F&B service
    April 2012 - August 2013 · 1 year and 5 months

    Pre Opening and Opening Experience Signature restaurant of Celebrity Chef, Jean Georges Vongerichten. Training and development off staff In charge of supervising and guiding 42 staff members Supervising weekly schedule Organization and logistic of special events Public relations development Analysis of financial statements and revenue strategies. Beverage Manager Micros Champion Popularity reports and analysis using Avero systems Cost Control and selection of special products Design in collaboration with the corporate beverage manager of the wine list Implementation and follow up of Michelin standards

  • Restaurant Manager Assistant.

    “Fairmont Mayakoba” Riviera Maya Mexico”. - Playa del Carmen, Mexico

    F&B service
    April 2010 - April 2012 · 2 years and 1 month

    Responsible of supervising the daily operation, following AAA standards for In Room Dining and Signature Restaurant. Team builder and leader. 2010 IRD ranked #3 in the entire company and #1 in America Marketing strategies to increase revenue Up selling trainer In charge of inventories, time schedule, requisitions and cost transfers. In charge of training and supervise 17 colleagues. Responsible of verifying the delivery times of service and the quality of food, beverage and service guest satisfaction. Analyze micros popularity reports. Knowledge of 4 diamonds fine dining restaurant standards Special private dinners

  • F&B Cost Controller.

    GIHE Glion Institute of Higher Education” Glion Switzerland - Switzerland, SC, United States

    F&B other
    January 2009 - December 2009 · 1 year

    Responsible of all suppliers deliveries In charge of inventories and arrangement of stores following the system FIFO Responsible for supplying the entire product to the different outlets, and supervise their performance and cost control. In charge of following the track of all orders of the kitchen, checking the monthly cost of operations. Basic Kitchen instructor and group leader of first semester students.

Education

  • Foodservice Management

    eCornell | Online Learning by Cornell University

    January 2011 - July 2011

  • Bachelor of Arts in Hospitality and Marketing

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    July 2006 - December 2009

Languages

4 languages

  • Spanish

    Native or fluent

  • English

    Full professional

  • Catalan

    Professional working

  • French

    Notions

Personal information

Nationalities

  • Mexican

Additional Information

1 information shared

  • Other skills

    Other skills

Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
Abigail Okech
Waitress at JA Lake View Hotel
View 21 connections
Following
ACCOR
Issy-les-Moulineaux, France
Hosco
Geneva, Switzerland
Glion Institute of Higher Education
Glion-sur-Montreux, Switzerland
Other members
Calvin Susanto
Washington, DC, États-Unis
Andrei Cazacu
Los Angeles, CA, United States
Paolo Marroni
Milan, Italy
Andrei Kuchukhidze
Georgia, VT, United States
Pavel Ryabenko
Austin, TX, United States
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