Marcos Ian Carlo Felix

Marcos Ian Carlo Felix

Senior Gold Club Waiter at One&Only Royal Mirage, Dubai
Lives in Quezon City, Philippines
over 6 months ago

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The best investment one can make is in his/her future. Goal setting and planning is not enough. Good intentions must be put into action without hesitation.

I graduated with a Bachelors Degree in Nursing with a vast experience in Customer Services and in Providing Exceptional Service in Food & Beverage Operations. Expertise in the above field was gained through hard work, creative thinking and training which I do believe I positively encompass. You will find me quick to learn and appreciative of details and I believe my knowledge and skills could be beneficial to any service related company.

Experience

  • Senior Gold Club Waiter

    One&Only Royal Mirage, Dubai - Dubai, United Arab Emirates

    F&B service
    March 2015 - October 2018 · 3 years and 9 months

    - Manages multiple task in demanding, fast-paced environment while ensuring superior standards and highest quality experience - Consistently asses, anticipate and meet guest’s needs and respond quickly without losing guests focus or projecting a mood that detracts from guests dining experience - Efficiently resolves guest concerns to mutual satisfaction of all involved parties - Continually monitors lounge and takes appropriate action to ensure food quality and guest service standards are consistently met - Performs lounge walkthroughs to gage timeliness and excellent guest service quality - Manages and creates weekly schedules - Conducts weekly inventory, purchases, waste, and perpetual reconciliation in accordance with company policies and procedures - Maximized profits by delivering an outstanding customer service.

  • Technical Support Representative (TSR)

    Expert Global Solution - Quezon City, Philippines

    Other
    June 2014 - February 2015 · 9 months

    - Greeted inbound calls with the highest standards of courtesy and professionalism; remaining committed to the achievement of those quality standards by guaranteeing that each customer's concerns were skillfully resolved. - Ensured troubleshooting guidelines were executed appropriately by accurately capturing customer product complaints within company's margin of error standard - Implemented streamlined resolution process which proactively addressed customer issues. - Ensured the customer's sense of confidentiality at all times while accessing their secured accounts. - Responsible for maintaining current knowledge of all company products and services, that includes handsets, accessories, pricing plans, promotions and service features. - Responsible for maintaining current knowledge of all company products and services, that includes handsets, accessories, pricing plans, promotions and service features. - Promoted and exemplified the values and behaviors of Expert Global Solution Organization

  • Outlet Waiter and Cahier

    Discovery Suites Hotel - Manila, Philippines

    F&B service
    November 2011 - October 2012 · 12 months

    - Solved any issues or complaints from clientele, often thinking outside of the box to solve any unusual problems. - Managed multiple tasks at a time including multiple people, transactions, and orders all while making sure they were organized to assure efficiency. - Worked in a team environment and had opportunity to train new employees as they were hired - Set and reached individual goals as a server and as a team for servers - Maintained a clean atmosphere, was responsible to keep area clean, and help clean other areas if there was slow time

Education

  • Bachelor of Science in Nursing

    St. James College - Quezon City, Philippines

    June 2004 - April 2008

Languages

  • English
    Native or fluent
    100%

Skills

  • Ability to work under pressure
  • Analyzing P
  • Attention to details
  • Customer Service Skils
  • Decision making
  • Effective listening skill
  • Effective teamwork
  • Estimating Project Workload
  • F&B sales
  • Organizing task
  • Resourcefulness
  • Self Motivated
Connections
Krisantus Sutrisno
Intern at Four Seasons Hotel
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Temitope Blessing
Guest Service Agent at Waldorf Astoria Dubai Palm Jumeirah
View 6 connections
Following
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
Private Villa Dubai (Grosvenor House)
Dubai, United Arab Emirates
Meliá Desert Palm Dubai
Dubai, United Arab Emirates
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