Marcos Samir

Marcos Samir

Resident Relations Agent at Marriott
Lives in Dubai, United Arab Emirates
over 6 months ago

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Top Upselling Contribution
Guest Experience Champion of the Month
Handling Night Shift Responsibilities efficiently
Night Reports and Night Run Procedures
Guest Problem Handling
High Level of Professional Communication
Maintain a high level of hospitality Standards
Able to work with others

Experience

  • Resident Relations Agent

    Marriott - Dubai, United Arab Emirates

    Front Office reception
    January 2017 - Now · 2 years and 1 month

  • Instant Service Agent

    Ihg - Cairo, Egypt

    Front Office reception
    December 2014 - December 2015 · 1 year and 1 month

Education

  • Bachelor

    Faculty of tourism and hotels studies - Cairo, Egypt

    September 2009 - May 2014

    Graduated from Faculty of Tourism and hotels studies with a bachelor degree in Hotels Management

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Excel
  • Guestware
  • Gxp
  • Opera
  • qems
  • Word

Other

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