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About me
Looking for a new challenge, I am motivated, friendly, and always willing to learn and find opportunities for improvement.
Experience
4 years and 7 months
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Digital & Marketing Assistant
Renaissance Paris Vendome - Paris, France
MarketingJuly 2022 - Now · 1 year and 9 months -
COMMUNICATION & MARKETING COORDINATOR
Kimpton - Paris, France
MarketingJuly 2021 - January 2022 · 7 monthsCreation of content in French and English for the hotel's internal and external communication. Monitoring press coverage and social networks, reporting Supervision of photoshoots. Helping to manage press requests (preparing and sending information.)
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GUEST RELATIONS / DUTY MANAGER
InterContinental Carlton - Cannes, France
Guest RelationsMay 2020 - September 2020 · 5 monthsHandling complaints and conflicts in negotiations. Welcoming VIP guests. Anticipating their needs. Providing a high quality service, being a constant reference for guests.
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GUEST EXPERIENCE MANAGER ASSISTANT
Sofitel Arc de - Paris, France
Guest RelationsOctober 2019 - March 2020 · 6 monthsAnalyse and respond to guests'feedback. Auditing employees to verify compliance with standards Participating in the implementation of training courses. Creating personalised gestures for customers.
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RESERVATION AGENT
Concorde Montparnasse - Paris, France
ReservationsJuly 2018 - September 2018 · 3 monthsRespond to guests'enquiries via email and telephone. Propose an offer corresponding to the customers' needs. Upsells.
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GUEST RELATIONS
Ikos Dassia - Corfu, Greece
Guest RelationsMay 2018 - July 2018 · 3 monthsWelcome and check-in of VIP clients. Providing high quality service in all circumstances. Organising wedding anniversaries and birthdays. Ensuring that guests leave with a smile.
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FRONT DESK
Marriott Opera - Paris, France
ReceptionOctober 2017 - March 2018 · 6 monthsCheck-in, check-out. Making sure all reservations to come are correct. Upsells. Listening to customers and offering a personal service.
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DELIGHTED TO SERVE AGENT
Renaissance Paris Arc de - Paris, France
ReservationsApril 2017 - August 2017 · 5 monthsTelephone operator. Making personalised gifts for customers. Emails. Upsells.
Education
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MBA in luxury brands & hospitality management; AD Excellence et EAF - Etiquette à la Française
CMH, Paris
September 2019 - June 2021 -
European Bachelor in tourism and management
CMH, Paris
September 2016 - June 2019 -
Literary Baccalaureate
Jean de la Fontaine high school, Paris
September 2010 - June 2016
Languages
4 languages
-
French
Native or fluent
-
English
Native or fluent
-
Spanish
Professional working
-
Vietnamese
Notions
Personal information
Nationalities
-
French
Date of birth
October 03rd 1998
Skills
9 skills
- Always eager to learn
- Empathy
- English language
- French language
- Good communication
- I am a quick learner,
- Love speaking to guests
- Positive attitude
- Positive Thinking
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