Maria-Alexandra Niță

Maria-Alexandra Niță

Guest Services Trainee at The Club at Admirals Cove
Lives in England, United Kingdom

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About me

Blends academic training in business administration, service, hospitality and tourism management with hands-on experience in the industry - guest services, marketing, human resources and food and beverage operations. First-class graduate with a study on how to improve seasonal employee's satisfaction and engagement in order to reduce turnover and its related costs - as a part of Bachelor's thesis in International Hospitality Management.

Experience

2 years and 11 months

  • Guest Services Trainee

    The Club at Admirals Cove - Jupiter, FL, United States

    Guest Relations
    August 2018 - May 2019 · 10 months

    • Experiencing each of the Club's departments, gaining in-depth knowledge of the inner-workings of a prestigious private country club in the U.S., and the essential, pivotal role played by front desk operations, upon which each department relies. • Attending classes in Human Resources, Training and Development, Communications, Leadership, Accounting, etc.

  • Intern

    Seaside Hotels - Las Palmas de Gran Canaria, Spain

    F&B service
    July 2016 - October 2016 · 4 months

    • Welcomed guests and worked around several areas of the department. • Multi-tasked under pressure by providing excellent customer service to more than 600 customers. • Improved flexibility while adapting plans to changing circumstances and work situations along with intercultural communication skills. • Daily restaurant and bar tasks: service to customer, wine service, generating payment tickets, taking orders. • Work certificate: “Miss Nita quickly adapted to the workflow of her department” (Nicole Schaffers, GM).

  • Marketing Manager

    F.E. '​'Novel Tea'' S.R.L. - Ploiești, Romania

    Sales & Marketing
    October 2013 - June 2015 · 1 year and 9 months

    • production deployment, business and economics proposals in the company. • creating advertising campaigns. • cooperation with advertising and market analyse agencies using their services.

  • Customer Service and Tour Operator Intern

    S.C '​'Teleajenul Tour'' S.R.L - Ploiești, Romania

    Customer Service
    June 2014 - August 2014 · 3 months

    • Accountancy • Promoting programs, offers and vacation packages to customers • Supervisor activities in partnership with suppliers and partners • Upgrading strategies to the market requests by innovation and changes in the organization • Business communication

Education

  • Business Administration and Management

    Universidad Rey Juan Carlos - Móstoles, Spain

    January 2018 - May 2018

    Erasmus+ Programme • Developed cultural awareness and open-mindedness. • Gained extensive knowledge of subjects such as Strategic Management and Corporate Politics - analysed, formulated, evaluated, and implemented strategies in organisations withing Spain through case studies; Commercial Negotiation Techniques - improved the ability to communicate and negotiate effectively in economic-corporate scenarios.

  • Bachelor of International Hospitality Management

    University College of Northern Denmark (UCN) - Aalborg, Denmark

    September 2017 - January 2019

    • Acquired competences to work in day-to-day operations, development, administration and management in an international work environment in the hospitality industry. • Developed strong research skills and techniques: recognizing research problems, critical thinking and reviewing, documenting and reporting. • Bachelor's Degree Project: A study of seasonal employees' engagement with the purpose of reducing turnover and its related costs. • Main subjects studied: HR/Competence development, Forecasting and Revenue Management , Cultural Awareness and Customer Relations, Leadership and Personnel Law.

  • AP Degree in Service, Hospitality and Tourism Management

    University College of Northern Denmark (UCN) - Aalborg, Denmark

    September 2015 - June 2017

    • AP Degree in Service, Hospitality and Tourism Management. • Acquired competencies to perform development work, daily operations, coordination work in the tourism, hotel and restaurant, sport and event industries.

Languages

3 languages

  • English

    Native or fluent

  • Romanian

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • Romanian

Date of birth

October 02nd 1996

Skills

16 skills

  • 5 star hotel service
  • Accounting software
  • Cusomer service
  • Effective communicator
  • Excellent guest relation
  • Good decision maker
  • Handle complain guest
  • Hotel strategy
  • Information researching
  • Multicultural experience
  • On job training
  • Problem solver
  • Spa booker
  • Strong leadership skills
  • Teamworker
  • Time managment
Connections
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Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
Fairoza Tippens
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View 54 connections
Following
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