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Hospitality Business Analyst with experience delivering usable analytical insights and recommendation while guarding performances, competitors and industry key indicators. Master at stakeholder management. Highly analytical and financial aware, powerful communicator with the wisdom to foster solid and continuing relationships, used to interact with all levels of the organization. Eager to use expertise to create value in the organization.
Hospitality Business Consultant
Hotel Property Management System Supplier - Milan, ItalyITJanuary 2016 - Now
Support new player in Hotel Property Management System (HPMS) landscape with analysis on Italian localization or country requirements.
Business Analyst and Quality Assurance (QA) Auditor
Boscolo Hotels - Lombardy, ItalyManagementJanuary 2013 - August 2015
Accountable at headquarter level of Quality Assurance Cycle and Business Intelligence. Analyze performance, trends and competitors. Make recommendations to improve performance. Identify, facilitate and own improvement projects to assure sustainable results and consistent guest journey. • Based on business acumen and analysis done, design, model and deliver monthly reports with recommendations that fast track the implementation of strategies while contributing to a data driven culture. • Polish action plans that have allowed the hotels to align themselves to operational standards, improving performance in audits of 20%. • Based on industry KPI, I have put together a scorecard for Groups and Events department that has permitted reduction of 55K in operational cost on a yearly basis.
Project Leader (Integration as Franchisee to Marriott Hotels)
Boscolo Hotels - Lombardy, ItalyManagementJanuary 2011 - December 2012
As Project Leader of Boscolo Team, act as liaison to Marriott Team, to the merge and integration project of four Boscolo Hotels and headquarter into Marriott Hotels and Resorts. Use planning capability to oversee project plan making adjustments as needed and at the same time identify opportunities to leverage business knowledge, optimize processes and leverage revenue. • Completed the integration of four hotels to Marriott in a 4 month period (instead of 6 months), which has allowed this hotels to be online on target channels resulting in an increase of sales of 19% YOY. • Implemented a refund process that has allowed the company to collect 140K in a two-year period.
Project Leader of Centralized Groups & Events office
Boscolo Hotels - Lombardy, ItalySales & MarketingNovember 2009 - December 2010
Carry on the start-up of a centralized sales office created to steer the leads of Meetings, Incentive, Congress and Events (M.I.C.E) segment for 3 hotels of Boscolo group. In charge of the software application used at 17 remote sales offices of the group. • Reduced costs of 25K euro annually by centralizing sales activity; enabled organization to develop sales strategies based on the knowledge of clients and operations gained through the controls implemented. • Implemented a technical support process that increase resolution of cases by 60% improving the quality of service delivery to internal users.
Reservations and E-Commerce Manager
The Chedi Milan (GHM Hotels) - Lombardy, ItalySales & MarketingDecember 2006 - September 2009
Control room inventory of B2C and B2B channels. Lead a two person staff. Part of Hotel opening team. • Achieved the start-up of reservations department in 4 months allowing the hotel to sell the rooms during Furniture Fair of 2007. • Supply relevant analytical insights that assist on the elaboration of Sales strategy. • Coordinate with two suppliers the implementation of an interface that has speed up the reservation process, increasing productivity by 40%.
Property Management System Business Consultant
Micros Fidelio (Now Oracle Hospitality) - Lombardy, ItalyManagement TraineeApril 2000 - November 2006
Take part on Property Management System (PMS) roll out projects in national and international luxury hotel groups. Use expertise and sound judgment to lead client’s team on deliveries on assigned area as per project plan. • Mediate and communicate with stakeholders to guide client’s teams in the different project activities necessary to implement PMS and support sales process to increase operational efficiency. • Deliver Training to approximately 350 resources, contributing to the success of nearly 50 projects where I have participated.
Miramar InterContinental Hotel - Panama City, PanamaSales & MarketingMarch 1998 - March 1999
Miramar InterContinental Hotel - Panama City, PanamaSales & MarketingMarch 1997 - February 1998
Course in Business Process Modeling
PM Progetti - ItalyApril 2015 - April 2015
Course in Revenue Management
Cornell University - School of Hotel Administration - Ithaca, NY, United StatesMay 2009 - May 2009
Course in Revenue Management
Ecole hôtelière de Lausanne - Lausanne, SwitzerlandJuly 2004 - July 2004
Master in International Tourism
Università de las Palmanova de Gran Canarias - Las Palmas de Gran Canaria, SpainDecember 1995 - May 1997
Bachelor in Tourism
Università Santa Maria La Antigua - Panama City, PanamaDecember 1989 - November 1995
ItalianNative or fluent100%
EnglishNative or fluent100%
SpanishNative or fluent100%
- Business analysis