Maria Emilia Silvia Pranio

Maria Emilia Silvia Pranio

Reservation Agent at Fairmont Le Montreux Palace
Lives in Montreux, Switzerland

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About me

I have a big passion for the hospitality field. I love dealing with people, communicate with them, make them feel at their ease in any occasion. I always do my best to excel in all what I do. I am serious and professional in my job. I have a good ability to adapt to multicultural environments.


9 years and 4 months

  • Reservation Agent

    Fairmont Le Montreux Palace - Montreux, Switzerland

    April 2018 - Now · 1 year and 10 months

  • Front Office Trainee

    Fairmont Le Montreux Palace - Montreux, Switzerland

    Front Office reception
    April 2017 - March 2018 · 1 year

  • Property Manager

    Park hotel paradiso - Piazza Armerina, Italy

    September 2015 - September 2016 · 1 year and 1 month

    Management of the hotel staff (recruitment and training), guests' satisfaction, marketing, sales, revenue, yield, purchases, new investments. Reception, guest relations. I was the head executive and supervisor of the company. Dealing with foreign travel operators/agencies Assisted in managing the restaurant: evening service, reservations, purchasing, staff training

  • Front office Agent

    Park Hotel Paradiso - Piazza Armerina, Italy

    Front Office reception
    March 2013 - September 2015 · 2 years and 8 months

    Responsible for check in and out of guests Liaised with other departments: F&B, Housekeeping, Kitchen Bookings, late arrivals, cancellation Completed accurate daily Special Attention List and forwarded to appropriate personnel Created reservations via telephone, central/global reservations, correspondence and in person Responsible for the cash float, presented statements of charges to departing guests and received payment Performing general office duties

  • Maître d'hôtel Assistant

    Victoria Park and Luxor Park - Piazza Armerina, Italy

    F&B service
    September 2010 - September 2012 · 2 years and 1 month

    Seasona. Managed the waiting staff, welcomed guests, advising the guests on daily specials, dealt with complains Managed and supervised all the events having place at the hotel (weddings, coffee breaks, buffet services, business breakfasts and dinners).

  • Intern

    European Parliament - Brussels, Belgium

    Administration & General
    January 2010 - May 2010 · 5 months

    Intern at the Epiweb department of the European Parliament

  • Front office

    Hotel Selene - Piazza Armerina, Italy

    Front Office reception
    May 2009 - September 2009 · 5 months


  • Master's degree - Term 4

    Hotel Institute Montreux [ SEG ] - Montreux, Switzerland

    October 2016 - March 2017

    Master's degree of international business in hotel management. Specialization: Luxury, Marketing and Business Management. I will graduate within the end of march 2017.

  • Master's degree

    Luspio - Rome, Italy

    September 2012 - March 2015

    Conference interpreting

  • Bachelor's degree

    University of Messina - Messina, Italy

    September 2009 - November 2012

    Translation and interpreting


5 languages

  • Italian

    Native or fluent

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

  • German

    Limited working

Personal information


  • Italian

Date of birth

July 16th 1987


10 skills

  • Active
  • Communication
  • Dedicated,motivated
  • Multitask
  • Openmind
  • Openness
  • Passion
  • Professional
  • Punctual
  • Teamwork
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