Maria Ioanna Fyrgadioti

Maria Ioanna Fyrgadioti

Spa Manager at Mythos Palace Resort and Spa
Lives in Rethimno, Greece
over 6 months ago

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A diligent and enthusiastic professional with determination to deliver robust results while being a resourceful team player who excels at building trustworthy relationships with customers and colleagues. An excellence-driven individual with an impeccable academic record and burgeoning work experience, determined to capitalize on challenging professional opportunities.

Experience

  • Spa Manager

    Mythos Palace Resort and Spa - Rethimno, Greece

    Spa & Wellness
    April 2018 - Now

    Engaged in achieving monthly budget targets, which 3 out of the 4 have been met during the first four months. Implemented marketing strategies, and planning weekly, the day-to-day offers. Established spa budgets and monthly financial goals. Performed accounting duties, recording daily cash flow and financial statements. Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards. Inventory products and order new supplies every week. Developed staff service, retail goals by guiding staff in goal achievement. Assess employee performance and suggest ways to improve work. Record last year outcomes and creation of a strategic plan for the season based on forecasted trends, targets, sales projections.

  • Program Manager

    Sani Resort - Thessaloniki, Greece

    Recreation & Leisure
    April 2018 - August 2018

    Redesigning and planning the program from scratch to fit with the luxury style of the resort and proactively monitoring its progress in terms of the sales rising, customer satisfaction and new opportunities. Creation of promotional leaflets and banners for the new season and the upcoming exclusive offers. Developed MS Excel worksheet for each employee’s weekly and monthly program, their revenues and estimation of their bonuses. In the end of every month there was a unique worksheet for the total revenues, profits and the amount of the customers who participated (700 customers per month). Different type of advertising was adjusted to different type of customers. Nine of ten resort customers who were approached and informed about the program booked at least an appointment and 100% of them who participated stated highly satisfied. This resulted to duplicate each month profits compared to last-year-profits.

  • Phone Operator

    Newcastle University - Newcastle upon Tyne, United Kingdom

    Administration & General
    April 2017 - May 2017

    Consulting potential students for the university’s courses and the vacant accommodation by providing details about the programs and record on MS Excel students enquiries as well as the given information. Promoting business school activities and services with enthusiasm for the doubtless outcomes. Identifying the uprising issue and reviewing related information to develop and evaluate possible solutions and options.

  • Leisure Centre Receptionist and Coordinator

    Grand Hotel Palace - Thessaloniki, Greece

    Spa & Wellness
    October 2014 - February 2016

    Managed the consistent delivery of superior customer service to external customers by providing information and promoting the department programs while maintained great relationship with the existing clients. Registration of new customer on the hotel software, handling their payments and recording their lessons (weekly and monthly). Ensured effective stock rotation, maintaining and ensuring products are displayed according to hotel policy.

Education

  • Msc International Marketing

    Newcastle University - Newcastle upon Tyne, United Kingdom

    September 2016 - October 2017

    Modules: Consumer Behavior, International Brand Management, International Marketing Communications, Market Analysis, Marketing Research, International Business Environment, CRM, E-Marketing. Worked effectively as part of a team of five to deliver an assessed group presentation. As team leader I was responsible for supporting group members, allocating tasks fairly and ensuring project deadline was met. Student representative for Newcastle University Business School (NUBS) with participation in In-Sessional Student-Staff Committee meeting providing students’ feedback for the In-Sessional Lessons. Creation of Facebook Group for our school students making the communication and the feedback selection easier. Member of the “Newcastle Plus Advanced Award” in Communication workshop, provided by Santander Bank. It was an extracurricular 50hr activity during the academic year, where I developed interpersonal, networking and communication skills with high standards.

  • Certificate of Management and Marketing

    Greek open university - Thessaloniki, Greece

    December 2014 - June 2015

    Modules: Industrial Marketing, Business Administration, Business Analysis, Strategic Management, Human Resources.

  • Bsc Sports Science

    Aristotle University of Thessaloniki - Hospitality and Tourism Management - Thessaloniki, Greece

    October 2010 - September 2014

    Modules: Management and Administration of Sports, Coaching, Sport Psychology, Sport recreation in Touristic Centers, Marketing and Management, Strategic Marketing in Sports Corporations.

Languages

  • Greek
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Focus on goals
  • Leisure
  • profesionalidad
  • Spa manager
  • Teamwork
  • Warm and welcoming
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