Irene Macabalitao

Irene Macabalitao

Guest Service Officer at Sofitel Dubai Jumeirah Beach
Lives in Dubai, United Arab Emirates

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About me

My career objectives are twofold. It is my goal to deliver my duties as a Hotel Manager to the fullest satisfaction of all members of the Hotel I work for, using my skills and experiences which I have obtained oversea. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the upper level management.

Experience

14 years and 6 months

  • Guest Service Officer

    Sofitel Dubai Jumeirah Beach - Dubai, United Arab Emirates

    Guest Relations
    April 2018 - Now · 6 years

  • Assistant Front Office Manager

    Pan Pacific Manila - Manila, Philippines

    Reception
    June 2017 - October 2017 · 5 months

  • Front Office Manager | Resident Manager

    Richworld Hotels and Resorts - Makati, Philippines

    Reception
    January 2016 - May 2017 · 1 year and 5 months

    5

  • Store Supervisor

    Panago Alberta - Drayton Valley, Canada

    Retail
    May 2013 - February 2015 · 1 year and 10 months

  • Senior Duty Manager

    Quality Hotel Marlow Singapore - Singapore

    Reception
    February 2011 - May 2013 · 2 years and 4 months

  • Guest Services Officer

    Quality Hotel Marlow Singapore - Singapore

    Guest Relations
    July 2008 - February 2011 · 2 years and 8 months

Education

  • Bachelor of Science in Business Administration

    Baliuag University - Bulacan, Philippines

    June 2002 - March 2006

    Major in Marketing Management

Languages

4 languages

  • English

    Native or fluent

  • Tagalog

    Native or fluent

  • French

    Limited working

  • Mandarin

    Limited working

Personal information

Nationalities

  • Philippine

Work Permits

  • United Arab Emirates

Date of birth

April 10th 1985

Driving License

Yes

Skills

15 skills

  • Budgeting and Forecasting
  • Complaint Handling
  • Customer servie
  • deligation
  • Epitome PMS
  • Leadership skils
  • Microsoft Word
  • Micros POS
  • Opera / Fidelio
  • Opera PMS
  • Recruiting and Training
  • Team Management
  • VIP handeling
  • VIP Relations
  • Well-organized

Additional Information

4 informations shared

  • Handling Complaints 2011

    Rewarded by Quality Hotel Marlow Singapore while being promoted a new Duty Manager for the hotel.

  • IELTS Test

    The test was taken in the Philippines in support on the previous test which taken in Edmonton University Alberta Canada

    Download the file
  • Excellent Service Award Singapore 2010

    Rewarded by the President of Singapore Hotel Association in November 2010

    Download the file
  • Ambassador of the Month

    908DE8D8-407E-45BC-B5B9-B65B87791E70.jpeg
Connections
Alok Singh
Front Office Manager/ Acting Spa & Health Club Manager at Millennium Hotels & Res
Adam Galbas
F&B Operations Manager at Dubai Golf
Sabine Eckhardt
Quality Manager and Operations Leader at St. Regis Hotels and Resorts
View 49 connections
Following
Four Seasons Hotels & Resorts Novotel World Trade Centre
Novotel World Trade Centre
Dubai, United Arab Emirates
Four Points by Sheraton - Sheikh Zayed Road & Downtown
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View more
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