María José Casas Ezquerro

María José Casas Ezquerro

Customer Service Agent at Herdad Da Matinha
Lives in Barcelona, Spain
over 6 months ago

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I am 25 years old.
|Degree in "High Hospitality managment and high cuisine" studied in México for 4 years.
|22 Different certifications in diferent areas of the tourism and hospitality industry accredited by the "American Hotel and Lodging Educational Institute" (AHLEI) From Orlando Florida.
*I am a really responsabe, social and easy going person that loves to learn new things.
Always willing for new challenges, teamwork, positive thinking and full of initiative in every aspect. Social Media and Conten Creator, that loves to travel and get to know different multicultural enviroments, different gastronomys, or traditions. Flexible and Opend Minded, :)
My favorite hobby is photography, Nature and creating new and healthy recipies that I Share in my blog where I write about different subjects and create using my pictures and points of view. (Link on the back)

Experience

  • Customer Service Agent

    Herdad Da Matinha - Setúbal Municipality, Portugal

    Customer Service
    April 2018 - September 2018 · 6 months

    Different Task I was responsible of breakfast/Lunch: - Preparing all the buffet area. - Cooking all the different food opptions. - Mantaining everything clean and in place. - Replening all the Food and Beverage opptions. - Clean All the areas in the Kitchen. - Making purchase orders. - FIFO Storage of the products. - Give Service to all the clients in the hotel. - Prepare the room and tables for guests. - Preparing Pic-niks - Pic up our garden veggetables and prepare them. - Preparing special orders (vegan, glutten free, allergies, birthdays...) - Making Cooking work-shops w/kids or grown ups. Reseption: - Making Check-ins / Check-outs - Register all the data of our custumers in the system. - Charging items to different room acounts. - Preparing Special orders for custumers. - Schedule different activities for our guests (masages, kitchen work-shops, horse riding...) - Custumer Service -Show & explain our guessts all the different areas and time tabe of the hotel.

  • Pastry Chef

    Le Macaron Boutique - Mexico City, Mexico

    Bakery/Pastry
    June 2016 - July 2016 · 2 months

  • Pastry Chef

    Cumpanio - San Miguel de Allende, Mexico

    Bakery/Pastry
    June 2015 - July 2015 · 2 months

    Second Pastry Chef: - Preparing all the doughts for the bakery items. - Baking before opening to custumers. - Preparing all the bakery with all the different items and types of patisserie for custumers. - Making dessert for the restaurant. - Cleaning and mantaining everything on its place. - Check and redo different cookies, truffles, mixes, icream for the wharehouse.

  • Guest Service Agent

    Lucury Hotel "Gran Velas Riviera Maya - Playa del Carmen, Mexico

    Communication
    June 2014 - August 2014 · 3 months

  • Events Planner

    Social Events Cuerna - Cuernavaca, Mexico

    Events
    December 2013 - August 2018 · 4 years and 9 months

Education

  • "High Hospitality Managment and High Cousine"

    Euro America University Institute - Mexico City, Mexico

    August 2013 - July 2017

    I studied for 4 years in a row, My university focus each year in diferent Areas like Hospitality, Gastronomy, Pastray and Finance on different areas of the hospitality industry. Part of it was in english and the other one in spanish. I have 22 Professional certifications by the AHLEI "American Hotel & Lodging Educational Institute" in Orlando, Florida.

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • French
    Limited working
    40%
  • Portuguese
    Limited working
    40%

Skills

  • Attention to detail
  • Automotive
  • Clean
  • Commercial cooking
  • Content creation
  • coordinating
  • Creative and opened mind
  • Digital media
  • Easily adapt
  • English fluency
  • Event coordinator
  • Excellent social skills
  • extrovert
  • Eye for detail
  • Fluent languages
  • Gestión de proyectos
  • goal setting
  • Good decision maker
  • Good initiatives
  • Good learner
  • Good social skills
  • Good team work
  • Great motivator
  • Honest, punctual,
  • influencer
  • Intercultural Skills
  • Interest for gastronomy
  • Inventive and creative
  • Keen eye for detail
  • Like travelling
  • Love cooking
  • Managing a team
  • Menu development
  • Multicultural
  • New ideas
  • Pastry
  • Proactive
  • puntualidad
  • Quick learner
  • Recipe development
  • recipes
  • respectueuse
  • Set goals
  • social network
  • Sport
  • Staff motivation
  • Stong team work
  • Taking inititiave
  • Talent development
  • Team motivation
  • Travel writing
  • Turism
  • Very creative
  • Very flexible

Other

  • Photography

    www.instagram.com/jesuisbrunette

  • My Blog

    www.medium.com/@jesuisbrunette

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