Maria Landeaux

Maria Landeaux

Team Leader at Jumeirah Al Naseem
Lives in Dubai, United Arab Emirates
over 6 months ago

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I hold a degree in Electronic Engineering. As an individual who is interested in continuous professional development, I have dedicated 2 years of experience to working with customer service area, demonstrating passion to deliver high quality of customer experience, follow up skills, hardworking attitude, outgoing personality, team work and passion to exceed the guest expectations. Ensuring that all my tasks complied with high quality standards I have been able to successfully identify solutions to recurring any issues just to ensure the guest satisfaction.

Experience

  • Team Leader

    Jumeirah Al Naseem - Dubai, United Arab Emirates

    Guest Relations
    September 2018 - Now · 3 months

    • Assist Guest Service Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner. • Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined hotel standards • Maintain high standards of efficiency on collecting arrival times and departure times by assisting and coaching the team on pre-arrival calls or departure calls • Assist in scheduling colleagues effectively, including track of extra hours when approved and all types of leaves • Prepare GIS for top VIPs • Efficiently allocate colleagues to different task to maximize productivity of the department • Be aware of the departmental budget and assist in maximizing room revenue, at the same time as departmental expenses are kept under control

  • Guest Relation Executive Lobby Ambassador

    Jumeirah Al Naseem - Dubai, United Arab Emirates

    Guest Relations
    January 2018 - August 2018 · 8 months

    Meeting & greeting guest coming to the hotel and restaurants. • Offering towels and drinks to all checking in guest • Escorting to suites while explaining all hotel facilities • Prepare next day's VIP arrival list, along with amenities requisition • Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests. • Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests. • Inspect the rooms of all VIP and suite guests prior to their arrival at the hotel. Update and maintain guest history files. • Attend to special requests made by VIP and suite guests prior to, during or after their stay. • Prepare the daily guest amenity list and distribute it to the respective department. • Prepare and distribute the daily guest amenity list, Guest remarks and update feedback into the profile. • Prepare special letters and welcome letters for all VIP guests

  • Sales Executive

    COMMERCIAL HELANE - Caracas, Venezuela

    Retail
    October 2016 - December 2017 · 1 year and 3 months

    • Provided advice to clients regarding particular products or services and explain the use and advantage of merchandise to customers • Answered customers queries and concerns • Demonstrated live working of items • Prepared sales and accepted payment through cash and Debit/credit card • Keeps management informed submitting activity and daily results reports. • Assisted in display of merchandise and Maintained sales records for inventory control.

Education

  • Electronic Engineering

    UDEFA - Caracas, Venezuela

    April 2012 - February 2016

    Skills for planning and implementation of activities of preventive maintenance and corrective inherent to equipment and instrumentation control systems.

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Commitment and dedication
  • Customer Service Skils
  • good organizational skills
  • Good time management
  • Microsoft
  • Opera
  • Teamleader
  • Teamwork
  • Very good communication
Connections
Reneiloe Ncube
Commis Chef 3 at Southern Sun,
Kareem Gamal
Housekeeping Supervisor at Holiday Hotel
Rabin Rajan
Chef de rang at jumeirah restuarnts
View 5 connections
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