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About me
Being passionate about hospitality and its complexity is what keeps me focused and has made me push myself further best to achieve levels of excellence.
Experience
2 months
-
Lobby Ambassador
Sheraton Cascais Resort - Cascais, Portugal
ConciergeJuly 2019 - August 2019 · 2 months• Responsible for assist guests with their requests while in the Hotel Lobby, ensuring they received prompt attention and personal recognition throughout the hotel • Supported and assisted personnel in all Front Office Departments (Reception, Concierge, Real State), along with other hotel departments • Achieved a position of Concierge in two weeks, being fully in charge of the department responsibilities • Handled guest complains, responding to their needs and resolving related problems, conducting follow ups, and tracking incidents accordingly • Performed internal and external activities in order to facilitate increased levels of communication and guest satisfaction i.e.: ensured effective coordination between departments and tour operators • Prepared VIP arrivals
Education
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ESHTE Escola Superior de Hotelaria e Turismo do Estoril - Estoril, Portugal
Languages
3 languages
-
Portuguese
Native or fluent
-
English
Full professional
-
Spanish
Professional working
Personal information
Nationalities
-
Portuguese
Skills
7 skills
- Active listening
- Adaptability
- Communication
- Creativity
- Decision making
- Problem solving
- Teamwork
Additional Information
1 information shared
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