Maria Margarida Rosmaninho

Maria Margarida Rosmaninho

Lobby Ambassador at Sheraton Cascais Resort
Lives in Lisbon, Portugal

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About me

Being passionate about hospitality and its complexity is what keeps me focused and has made me push myself further best to achieve levels of excellence.

Experience

2 months

  • Lobby Ambassador

    Sheraton Cascais Resort - Cascais, Portugal

    Concierge
    July 2019 - August 2019 · 2 months

    • Responsible for assist guests with their requests while in the Hotel Lobby, ensuring they received prompt attention and personal recognition throughout the hotel • Supported and assisted personnel in all Front Office Departments (Reception, Concierge, Real State), along with other hotel departments • Achieved a position of Concierge in two weeks, being fully in charge of the department responsibilities • Handled guest complains, responding to their needs and resolving related problems, conducting follow ups, and tracking incidents accordingly • Performed internal and external activities in order to facilitate increased levels of communication and guest satisfaction i.e.: ensured effective coordination between departments and tour operators • Prepared VIP arrivals

Languages

3 languages

  • Portuguese

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information

Nationalities

  • Portuguese

Skills

7 skills

  • Active listening
  • Adaptability
  • Communication
  • Creativity
  • Decision making
  • Problem solving
  • Teamwork

Additional Information

1 information shared

  • https://www.linkedin.com/in/m%C2%AA-margarida-rosmaninho-6526901a0/

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