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About me
Contact Information
+44 (0) 75 20 21 94 25
maria.arango.escobar@gmail.com
Experience
4 years and 8 months
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Operations Assistant
Human One - London, United Kingdom
Room Division ManagementFebruary 2019 - October 2020 · 1 year and 9 months• Coordinating payroll functions within the departments and our third-party payroll provider. • Responsible for preparing weekly payroll and liaising with the processing team, ensuring accuracy and strict deadlines. • Performing basic HR duties on a weekly basis such as processing starters, leavers, and requesting tax forms. • Assisting with general payroll queries from candidates and other team members. • Maintaining employees data up to date across the systems and in line with compliance and company policies. • Overseeing and managing the development and implementation of a new CRM system. • Working alongside the operations manager to complete duties necessary for the running and progression of the business.
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Recruitment Administrator
Human One - London, United Kingdom
AdministrationAugust 2018 - January 2019 · 6 months• Assisting consultants with the recruitment process including preparing JD, CVs, and scheduling interviews. As well as processing incoming and outgoing reference requests. • Within the first few weeks my responsibilities increased to include certain payroll duties, which later became my main role.
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Spa Sales and Reservationist at ESPA life at Corinthia
Corinthia Hotels Limited - London, United Kingdom
ReservationsAugust 2017 - July 2018 · 1 year• Assisted guests in all Spa Sales and Reservation queries, adjusting the o er to their needs and expectations. • Ensured all internal and external documentation was prepared, reviewed and given to the relevant parties and handed to guest where necessary. • Maintained the guest information and updated reservations, identifying potential improvements or inaccuracies and taking the initiative to solve these before they escalate. • Responsible for the Spa Retail, including inventory management, order processing and promotions and incentives for sales teams. • Decreased the Cost of Sale for retail from 70% to 52% in the first month of managing the retail stock. • Selected to participate in an internal discussion group aimed at understanding and improving employees turnover and retention. • Engaged in all relevant aspects of the business, observing performance and analysing points of team, self progression and development.
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Spa Receptionist
Four Seasons Hotels and Resorts - Fleet, United Kingdom
SpaAugust 2016 - February 2017 · 7 months• Developed key hospitality skills such as active listening, problem solving, and caring for the customers experience. • Dealt with a range of customers and performed all duties under pressure in a calm and professional manner.
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Intern
Escape Hotel and Spa - Bengaluru, India
ManagementJanuary 2014 - October 2014 · 10 months• Learning Experience in various departments: Guest Relations, Operations, Human Resources, Food and Beverage and Sales and Marketing • Handled and responded in a professional manner to guests’ needs and requests • Built strong guest relationship and ensured comfort in premises • Management of guest comments, complaints and feedback.
Education
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Postgraduate Degree in Hospitality Management
Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland
August 2015 - March 2017 -
BA in Global Sales and Marketing
Upper Austrian University of Applied Sciences - Steyr, Austria
August 2011 - June 2012 -
Bachelor in Business Administration
Universidad del Rosario - Bogota, Colombia
July 2009 - April 2015
Languages
4 languages
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Spanish
Native or fluent
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English
Native or fluent
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French
Limited working
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German
Notions
Personal information
Nationalities
-
Colombian
Date of birth
July 17th 1991
Skills
10 skills
- Attention to detail
- Microsoft Office
- MS Excel
- numerical skills
- Office 365
- Organisational skills
- Retail sales
- Stock inventory
- uk payroll
- Work ethics
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