Maria Harris

Maria Harris

Operations Assistant at Human One
Lives in London, United Kingdom

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About me

Contact Information
+44 (0) 75 20 21 94 25
maria.arango.escobar@gmail.com

Experience

4 years and 8 months

  • Operations Assistant

    Human One - London, United Kingdom

    Room Division Management
    February 2019 - October 2020 · 1 year and 9 months

    • Coordinating payroll functions within the departments and our third-party payroll provider. • Responsible for preparing weekly payroll and liaising with the processing team, ensuring accuracy and strict deadlines. • Performing basic HR duties on a weekly basis such as processing starters, leavers, and requesting tax forms. • Assisting with general payroll queries from candidates and other team members. • Maintaining employees data up to date across the systems and in line with compliance and company policies. • Overseeing and managing the development and implementation of a new CRM system. • Working alongside the operations manager to complete duties necessary for the running and progression of the business.

  • Recruitment Administrator

    Human One - London, United Kingdom

    Administration
    August 2018 - January 2019 · 6 months

    • Assisting consultants with the recruitment process including preparing JD, CVs, and scheduling interviews. As well as processing incoming and outgoing reference requests. • Within the first few weeks my responsibilities increased to include certain payroll duties, which later became my main role.

  • Spa Sales and Reservationist at ESPA life at Corinthia

    Corinthia Hotels Limited - London, United Kingdom

    Reservations
    August 2017 - July 2018 · 1 year

    • Assisted guests in all Spa Sales and Reservation queries, adjusting the o er to their needs and expectations. • Ensured all internal and external documentation was prepared, reviewed and given to the relevant parties and handed to guest where necessary. • Maintained the guest information and updated reservations, identifying potential improvements or inaccuracies and taking the initiative to solve these before they escalate. • Responsible for the Spa Retail, including inventory management, order processing and promotions and incentives for sales teams. • Decreased the Cost of Sale for retail from 70% to 52% in the first month of managing the retail stock. • Selected to participate in an internal discussion group aimed at understanding and improving employees turnover and retention. • Engaged in all relevant aspects of the business, observing performance and analysing points of team, self progression and development.

  • Spa Receptionist

    Four Seasons Hotels and Resorts - Fleet, United Kingdom

    Spa
    August 2016 - February 2017 · 7 months

    • Developed key hospitality skills such as active listening, problem solving, and caring for the customers experience. • Dealt with a range of customers and performed all duties under pressure in a calm and professional manner.

  • Intern

    Escape Hotel and Spa - Bengaluru, India

    Management
    January 2014 - October 2014 · 10 months

    • Learning Experience in various departments: Guest Relations, Operations, Human Resources, Food and Beverage and Sales and Marketing • Handled and responded in a professional manner to guests’ needs and requests • Built strong guest relationship and ensured comfort in premises • Management of guest comments, complaints and feedback.

Education

  • Postgraduate Degree in Hospitality Management

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    August 2015 - March 2017

  • BA in Global Sales and Marketing

    Upper Austrian University of Applied Sciences - Steyr, Austria

    August 2011 - June 2012

  • Bachelor in Business Administration

    Universidad del Rosario - Bogota, Colombia

    July 2009 - April 2015

Languages

4 languages

  • Spanish

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

  • German

    Notions

Personal information

Nationalities

  • Colombian

Date of birth

July 17th 1991

Skills

10 skills

  • Attention to detail
  • Microsoft Office
  • MS Excel
  • numerical skills
  • Office 365
  • Organisational skills
  • Retail sales
  • Stock inventory
  • uk payroll
  • Work ethics
Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Henninot Ines
Agent de Réservations at ACCOR - Novotel Tour Eiffel 4
Following
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Selina
Panama
Soho House
Soho House
London, United Kingdom
WeWork
WeWork
New York, NY, United States
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