Maria Martinez

Operations Technical Officer Level II at Telus International Philippines
Lives in Singapore
over 6 months ago

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Maria Leonora Martinez is an Executive Administrative Assistant for Logistics company in the Philippines for two years. She was keen to communicate with clients, she changed her career path and developed communication skills. She got promoted as Technical Support Officer Level II in a wide fast faced Telecommunications industry for Australian clients, she was also a Customer Service Officer Level II in Business Outsourcing Processing company for 3 years with retail sales background for American customers. For over 5 years, she has specialized in engaging with customers and business partners.

Throughout her career she has engaged in communicating with clients in a variety of both technical and while being a customer care relations officer who promotes customer satisfaction. She also one of the Google Certified Educators.

She is currently holding certifications under Google Certified Educator for Level 1, Level 2 and Trainer Skills Assessment which are certifications provided by Google who passed the examinations.

Experience

  • Operations Technical Officer Level II

    Telus International Philippines - Taguig, Philippines

    Customer Service
    November 2016 - December 2018 · 2 years and 2 months

  • Customer Care Officer

    Altec Business Solutions - Muntinlupa, Philippines

    Customer Service
    June 2016 - November 2016 · 6 months

  • Customer Service Officer Level II

    Telstra - Pasay, Philippines

    Customer Service
    May 2013 - November 2016 · 3 years and 7 months

  • Executive Administrative Assistant

    PLDT - Manila, Philippines

    Administration & General
    April 2012 - October 2013 · 1 year and 7 months

  • Service Crew

    McDonalds Food Corporation - Manila, Philippines

    F&B service
    March 2011 - April 2012 · 1 year and 3 months

Education

  • BS IT

    Adamson University - Manila, Philippines

    March 2009 - March 2013

    Degree holder of Bachelor of Science Major in Information Technology

Languages

  • Filipino
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Administrative skill
  • Adobe Photoshop CS
  • avaya
  • Clerical Works
  • Computer savvy
  • CRM
  • Customer service expert
  • Executive assistant
  • Google Applications
  • G-suite
  • Logistics
  • MS Office
  • MySQL
  • Phone sales expert
  • Salesforce
  • SAP
  • Siebel
  • Technical/User Support

Other

  • About Me

    Maria Leonora Martinez is an Executive Administrative Assistant for Logistics company in the Philippines for two years. She was keen to communicate with clients, she changed her career path and developed communication skills. She got promoted as Technical Support Officer Level II in a wide fast faced Telecommunications industry for Australian clients, she was also a Customer Service Officer Level II in Business Outsourcing Processing company for 3 years with retail sales background for American customers. For over 5 years, she has specialized in engaging with customers and business partners.

    Throughout her career she has engaged in communicating with clients in a variety of both technical and while being a customer care relations officer who promotes customer satisfaction. She also one of the Google Certified Educators.

    She is currently holding certifications under Google Certified Educator for Level 1, Level 2 and Trainer Skills Assessment which are certifications provided by Google who passed the examinations.

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