Maria Miguel Felicio de Oliveira

Maria Miguel Felicio de Oliveira

Groups and Events Coordinator at Aldeia Dos Capuchos
Lives in Barreiro, Portugal

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About me

I consider myself a dynamic, hardworking and responsible person focused on goals.

Over the years, I had the opportunity to travel and explore several countries, which contributed to make me an open-minded and easygoing person, besides increasing my interest in tourism-related activities.

New challenges and realities, special when there are new things to learn, are one of my personal live “guidelines”.

From an early age I have interest in sports, which positively influenced my focus, commitment and organization in professional terms and gave my desire to be and work as a team member.


2 years and 11 months

  • Groups and Events Coordinator

    Aldeia Dos Capuchos - Costa da Caparica, Portugal

    October 2018 - Now · 2 years and 1 month

    • Manage: Availability, Reservations, Resources and Custumers Expectations. • Analyze: Clients needs, Accounts and Billing. • Analyze: markets and their trends, prices, competition and customer potential. • Groups and Events Revenue management (manage prices and availability) • Selling and Upselling (Suggesting other/more services and goods) • Realizing Proformas and Service Orders. • Receiving and accompaning Groups. • Negotiation and clients Fidelization.

  • Internship- Groups & Events Coordinator

    H10 Duque de Loulé - Lisbon, Portugal

    June 2018 - August 2018 · 3 months

    Internship in the Commercial department where I was able to understand everything around events: checking availability, contracting and negotiation, billing as well as the interaction between events the rest of the hotel. I could also understand more about a commercial department, the reservations sector and the group sector.

  • Internship- F&B

    Lisbon Marriott Hotel - Lisbon, Portugal

    F&B other
    June 2017 - December 2017 · 7 months

    Internship in the F&B department where I was able to be a waitress, a hostess and a Room service provider. I could also spend some time learning about F&B management with the Assistant of the Director of operations.


  • Graduation

    Estoril Highter Institute for Tourism and Hotel Studies (ESHTE) - Estoril, Portugal

    November 2015 - July 2018

    “The degree in Hotel Direction and Management gives competences for the practice of management and direction functions like planning and control, of management departments such as marketing, financial, commercial, human resources and quality.”


3 languages

  • Portuguese

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information


  • Portuguese

Date of birth

April 20th 1997

Driving License



22 skills

  • Continuous improvement
  • Cultural interest
  • Customer focus
  • Customer sevice
  • Easy integration in a team
  • Foreign languages
  • Good communicator
  • Hard-working
  • Hospitality Industry
  • Hosting
  • Integration
  • Interest in sports
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • New Hotel
  • Proactive
  • SAP
  • Self Motivated
  • Social Media
  • Stress resistance
  • Well organised
Amministratore presso CIPAS TM
João Sousa
Revenue & E-Commerce Executive at Aldeia dos Capuchos Golf & SPA
Hermes Recruitment
Hospitality Recruiter at Hermes Recruitment
View 25 connections
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