Maria Sanchez Navarro

Maria Sanchez Navarro

Cluster Revenue Manager at Leonardo Hotels
Lives in Frankfurt, Germany

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Experience

13 years and 5 months

  • Cluster Revenue Manager

    Leonardo Hotels - Frankfurt, Germany

    Revenue Management
    August 2018 - Now · 5 years and 8 months

    - Manage the revenue for 5 Hotels in Frankfurt 1.200 rooms - Responsible for assessing, analyzing and pricing cluster business strategies - Planning, execution and tracking of tactical pricing for all market segments and distribution channels. Perform competitive benchmark studies and follow market trends - Analyse overall monthly hotel performance and provide summary report to improve long term strategies - Analyse, planning and set strategy for the new openings - Implement the budget for the cluster - Forecasting. Inventory management, rate loading - Challenge and influence hotel to improve service level and operational standards - Team Management, training and development

  • Revenue Manager

    NOVUM Group - Hamburg, Germany

    Revenue Management
    June 2016 - July 2018 · 2 years and 2 months

    - The first year I worked as Junior Revenue Manager Maximize room sales for a cluster of 5 Novum hotels in Hamburg 250 rooms - Monitoring and analysis results of the strategies carried out in each Hotel - Review Hotels pricing, an ongoing basis to ensure proper positioning of Novum Hotels versus its competitive set/market - Inventory management. Pick up analysis. Reviews yield system forecast and competition analysis and set strategy - Analysis and development of the market strategy - Establishment of controlled Overbooking policies - Group quotations - Daily rate control and allotments on the Channel Manager

  • E-Commerce

    TUI - Nordotel - Las Palmas de Gran Canaria, Spain

    Marketing
    July 2014 - May 2016 · 1 year and 11 months

    - Coordinate and manage the corporate website (17 hotels: 5,000 rooms in 4 countries, Spain, Italy, France and Portugal): web content, CMS, Social Media, Cross-Selling plan, E-Mail Marketing, SEM, SEO, re- marketing…) - Maximize hotel revenue based on development of individual pricing strategy on direct channel (web) - Analyze and supervise the results of direct sales, taking part of the decision-making process for the development of commercial actions and investments in order to increase sales - Responsible for taking decisions on optimization, positioning, content and online presence - Training, advice and constant communication with the hotel managers - Supervise room inventory for 20% of the total rooms - Contracting of OTA's - Continuously improvement UX - Benchmark – compset

  • Front Office Supervisor

    Radisson Blu Resort Gran Canaria - Las Palmas de Gran Canaria, Spain

    Reception
    August 2012 - July 2014 · 2 years

    - Responsible for the department in absence of the Head of Reception - Supervise, implement and control all processes of front office department. - Lead, support, train and team reception. - Ensure that standards, policies and procedures are consistently met - Address inquiries, complaints and customer incidents quickly and effectively - Client / owner management; Reservations; Room assignation - Ensure effective coordination with other departments, especially Floors, A & B and SSTT - Regular meetings with the heads of departments and management Planning and implementation of a project to maximize up/cross-selling turnover (S.T.A.R. program of Radisson) as well as the improvement of the channels where customer services are offered - Management of reservations, room assignments and management Ownership. - Responsible for all guests complaints and requests. - Ensuring the standards, guidelines and procedures.

  • CEO Online Travel Agency

    Digimun Travel - Las Palmas de Gran Canaria, Spain

    Travel Tour Operator
    May 2010 - January 2012 · 1 year and 9 months

    - Creating and managing the online travel agency - Market research, design and implementation online marketing strategy, sales, account management, web content, monitoring results, and identifying target markets - Build and lead an OTA team - Develop KPI and performance metrics to set online travel goals and to measure success

  • Front Office / Duty Manager

    Torre y Castillo Explotaciones Turísticas - Las Palmas de Gran Canaria, Spain

    Reception
    May 2010 - January 2011 · 9 months

    - Manage and coordinate a tourist complex of 57 apartments - Coordinate and supervise the standard procedure of front office, housekeeping, purchasing and maintenance - Carry out administrative control and monitoring of income, expenses, costs

Education

  • Business analysis and statistics

    Rice Business School

    November 2017 - February 2018

  • Postgraduate Revenue Management

    International University La Rioja – UNIR

    November 2015 - March 2016

  • Master Marketing Online and Web Analytic

    Central University Cataluña VIC - INESDI

    July 2015 - March 2017

  • MBA Hotel Management

    CFE Business School

    September 2008 - June 2009

  • Tourism Degree

    University of Murcia and Fachhochschule Kempten (Germany)

    September 2001 - June 2005

    University of Murcia and Fachhochschule Kempten (Germany) Murcia and Kempten (Spain and Germany)

Languages

3 languages

  • Spanish

    Native or fluent

  • English

    Full professional

  • German

    Full professional

Personal information

Nationalities

  • Spanish

Date of birth

July 16th 1981

Skills

12 skills

  • Excel
  • Fairmas
  • Google Analytics
  • HQPlus
  • IDeas Revenue System
  • Opera PMS
  • OTA INSIGHT
  • Protel PMS
  • RateGain
  • Revenue
  • Reviewpro
  • Social Media Channels
Connections
Rahul Masand
Food and Beverage Sales Specialist at Pan Pacific London
Sami Mellouli
Senior Hospitality Consultant at Quality Consulting
Miriam Rilling
Head of Recruiter • Personalberatung • int. Recruitment • Hotellerie • Touristik at Konen & Lorenzen Recruitment Consultants
View 7 connections
Following
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Hilton Frankfurt Airport
Frankfurt, Germany
Fairmont Rey Juan Carlos I Renaissance Barcelona Hotel
Other members
Stefanie Themlitz
Cologne, Germany
Aleksandar Gjorgoski
Frankfurt, Germany
Alexander Kutsarov
Frankfurt, Germany
Mike Schröter
Berlin, Germany
View more
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