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I have a high diploma in hotel and restaurant management, also I am an English teacher. Currently I am working as a reservations coordinator, with experience working at five stars hotels with quality standards where the main target is to make the customer stay an unforgetable experience. I am willing to relocate in other country if I am given the opportunity.
Almanac Barcelona - Barcelona, SpainFront Office receptionNovember 2018 - Now · 2 months
IHG - InterContinental Hotels Group - Lima District, PeruReservationsDecember 2017 - October 2018 · 11 months
Enter and confirm corporate reserves (requested by national companies and international) and group at the Corwne Plaza Lima Hotel and Holiday Inn Lima Airport. • Make reservations for individuals (package requests, promotions, among others). • Provide information by telephone about the availability of the hotels as well as the description of these to boost sales. • Exchange the points of the Crowne Plaza Club monthly, coordinating with each business executive and travel agency according to reservations requested during the • month. • Obtain reports from the Opera system (history & forecast, reservations details, cancellations among others) and deliver them to the Reservations and Revenue Manager. • Follow up on reserve payments, coordinate with billing areas, credits and collections. • Coordination with Events department for accommodation reservations + events (groups). María Victoria Valiente Linares Technical Professional in Hotel and Restaurant Management Mobile phone: (51) 941-360390 E - mail: email@example.com • Coordinate with reception areas, housekeeping, accounting, restaurant among others for some special requests by customers
Group Sales and Reservations Assistant
The Country Club Lima Hotel - Los Portales Hoteles - Arennas Mancora - Lima District, PeruReservationsFebruary 2017 - December 2017 · 11 months
Receive and process reservations requests from corporate companies (groups) for all the hotelels. • Elaborate and update group chart. • Sending quotations and monitoring them to national and international companies international to finalize sales. • Attend clients who visit the hotel, make sites, provide hotel information and facilities. • Registration of RFPs in Lyon and Cvent pages (accommodation quotes for groups including VIP passengers as ambassadors, chancellors, ministers, among others). • Coordination with Events for accommodation quotes + events. • Coordination with the reception managers of the Los Portales hotels. Review and coordination of group requirements and rooming list dispatch. • Reply to all emails from potential clients. • Income of corporate reservations (groups) into Opera system. • Answer reservations inquiries by phone and in person at the hotel.
The Country Club Lima Hotel - Los Portales Hoteles - Arennas Mancora - Lima District, PeruReservationsFebruary 2016 - February 2017 · 1 year and 1 month
Receiving and processing reservations for all hotels in the chain. • Development and updating groups box. • Coordination with other departments in Los Portales Hotels. • Review, coordinate requirements and send groups rooming list. • Email guests, send confirmation letters, modify or cancel bookings in the system. • Coordinate with the sales department – corporate agreements and rates. • Enter corporate reservations - Opera system. • Attend reservations inquiries by telephone, email or face to face.
E-Commerce Junior Account Executive
Viajes Pacifico - Gray Line Peru - Lima District, PeruReservationsNovember 2015 - February 2016 · 4 months
Manage reservations through OTAs (Online Travel Agencies such as Viator, Expedia, Off etc.). • Receive all customer requirements concerning flights and tourist programs, contacting them by phone to communicate any change in their reservations. • Coordinate with the customer, informing about the status of their requirements, availability and additional information requested by e-mail or phone. • Receive calls from customers (foreign) who ask for any additional information regarding tours that are offered on the websites. • Check the tour program by checking with the customers and reconfirming their requests prior arrival date. • Maintain communication with the Department of Accounting, requesting the billing required within the corresponding month. • Maintain complete and organized all the documents, to be found easily.
Trainee Sales Assistant
The Country Club Lima Hotel - Los Portales Hoteles - Arennas Mancora - Lima District, PeruSales & MarketingOctober 2014 - March 2015 · 6 months
Coordinate all the functions with the Group Sales Manager. • Make contact with embassies, ministries, making all the coordination to assist VIP people during their stay in the hotel. • Generate quotations, confirmations of events, reservations, among other activities. • Generate group sales reports for accommodation. • Update the group charts. • Coordinate with different areas such as front desk, events, food and beverage and others in order to offer additional services according to customers’ requests. • Monitor and coordinate the sale with the billing department concerning the type of payment. • Provide information on availability of hotel rooms – Country Club Lima Hotel, Los Portales Hotels (Piura, Chiclayo, Tarma and Cusco) and Arennas Hotel in Mancora.
MIRAFLORES PARK HOTEL - BELMOND - Lima District, PeruReservationsDecember 2013 - February 2014 · 3 months
Receive, create and / or modify confirmation of bookings requested by travel agencies in Lima and Cusco (maximum response time - 24 hours). • Login reservations requirements of agencies, tour operators, corporate or direct (Opera System). • Get from the system rooming lists for groups. • Coordinate with different areas concerning additional services required by the guests. • Validate payments made by travel agencies with the billing department (located in Cusco). • Check the deadline in the reservations for their cancellation in the system.
MIRAFLORES PARK HOTEL - BELMOND - Lima District, PeruReservationsJuly 2013 - November 2013 · 5 months
Provide availability of housing of the different properties of the collection Belmond to foreign and national customers. • Answering phone calls from guests, travel agents and individuals; providing information services offered in the hotels and answer questions from prospective customers. • Translate reservations from Fidelio to Opera system. • Make reports according to General Manager request. • Perform purchase requests and orders for delivery of materials required for the area in the O7 system.
Britanico - Lima District, PeruOtherJanuary 2009 - June 2009 · 6 months
Teaching English language levels: Pre Kids (3-5 years old) Kids (6-10 years old) Juniors (11- 15 years old) Basic
Master in Revenue Management
Insa Business School - Barcelona, SpainOctober 2018 - Now
Technical in Hotel and Restaurants Administration
SAN IGNACIO DE LOYOLA INSTITUTE - ISIL - Lima District, PeruJuly 2009 - July 2012
SpanishNative or fluent100%
EnglishNative or fluent100%
- Always eager to learn
- Customer service experienced;
- Easy adaptable
- Easy Going and Flexible
- Fast Learner
- Goal oriented
- Good follower
- Good telephone manner
- Hotel Booking
- MS Excel,Word,Power Point
- Opera System
- Strong interpersonal
- Teaching skills
- Telephone sales skills