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About me
Dedicated Customer Service Representative with over two years of experience; motivated to maintain customer satisfaction and contribute to company success. Speaking English, Spanish, Russian, French and Portuguese.
Experience
6 years and 10 months
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International Guest Service Agent
Msc Malta; US CANVAS-MAIN PORT MIAMI
Guest RelationsNovember 2018 - Now · 5 years and 5 monthsSeafares on Msc Armonia (2680 pax), Msc Meraviglia ( Smart ship, 5 714 pax) , Msc Seaside (Smart ship,5 179 pax) and Msc Grandiosa (Smart ship, 6334 pax) NOV 2018 - MAR 2020 (US CANVAS-MAIN PORT MIAMI) APR 2021- PRESENT (MEDITERREANEAN) Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
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Server
Patina Restaurant Group - Orlando, FL, United States
F&B serviceMarch 2017 - June 2018 · 1 year and 5 months
Education
-
master
Up Level School of Management - Rome, Italy
June 2020 - November 2020Sales e Marketing; Human Resources; Financial & Revenue Front Office; Food and Beverage; Housekeeping
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Tomsk Polytechnic University, Tomsk, Siberia
September 2015 - June 2016 -
Lingue,culture,letterature e traduzione
Università degli studi di Roma La Sapienza - Rome, Italy
September 2014 - January 2017
Languages
6 languages
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Italian
Native or fluent
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Spanish
Full professional
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English
Full professional
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Portuguese
Professional working
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French
Professional working
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Russian
Limited working
Personal information
Nationalities
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Italian
Date of birth
September 17th 1994
Driving License
Yes
Skills
7 skills
- Ability to empathize
- Determined
- Fast Learner
- problem sloving
- Teamleader
- Work team
- work underpressure
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- Driving License
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