Mariachiara Rapuano

Mariachiara Rapuano

International Guest Service Agent at Msc Malta; US CANVAS-MAIN PORT MIAMI
Lives in Naples, Italy

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About me

Dedicated Customer Service Representative with over two years of experience; motivated to maintain customer satisfaction and contribute to company success. Speaking English, Spanish, Russian, French and Portuguese.

Experience

6 years and 10 months

  • International Guest Service Agent

    Msc Malta; US CANVAS-MAIN PORT MIAMI

    Guest Relations
    November 2018 - Now · 5 years and 5 months

    Seafares on Msc Armonia (2680 pax), Msc Meraviglia ( Smart ship, 5 714 pax) , Msc Seaside (Smart ship,5 179 pax) and Msc Grandiosa (Smart ship, 6334 pax) NOV 2018 - MAR 2020 (US CANVAS-MAIN PORT MIAMI) APR 2021- PRESENT (MEDITERREANEAN) Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

  • Server

    Patina Restaurant Group - Orlando, FL, United States

    F&B service
    March 2017 - June 2018 · 1 year and 5 months

Education

  • master

    Up Level School of Management - Rome, Italy

    June 2020 - November 2020

    Sales e Marketing; Human Resources; Financial & Revenue Front Office; Food and Beverage; Housekeeping

  • Tomsk Polytechnic University, Tomsk, Siberia

    September 2015 - June 2016

  • Lingue,culture,letterature e traduzione

    Università degli studi di Roma La Sapienza - Rome, Italy

    September 2014 - January 2017

Languages

6 languages

  • Italian

    Native or fluent

  • Spanish

    Full professional

  • English

    Full professional

  • Portuguese

    Professional working

  • French

    Professional working

  • Russian

    Limited working

Personal information

Nationalities

  • Italian

Date of birth

September 17th 1994

Driving License

Yes

Skills

7 skills

  • Ability to empathize
  • Determined
  • Fast Learner
  • problem sloving
  • Teamleader
  • Work team
  • work underpressure
Connections
Rosaria Bruzzese Muraca
Senior Receptionist | Assistant General Manager at Hotel Stella Maris 4 Stars
Alessia Zbrozhek
Seconda Governante at Hotel 5s
Mariachiara Saggese
Reservation Agent at Radisson blu milan
Following
Wyndham Grand Plaza Royale Hangzhou Sofitel Dubai Downtown
Sofitel Dubai Downtown
Dubai, United Arab Emirates
Crowne Plaza Dubai Deira & Jumeirah
Crowne Plaza Dubai Deira & Jumeirah
Dubai, United Arab Emirates
Other members
Marianna Ferraro
Giugliano in Campania, Italy
Valentina Zampa
Naples, Italy
Alessia Barra
San Giorgio a Cremano, Italy
Claudia Natale
Naples, Italy
Angela Manna
Acerra, Italy
View more
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