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Professional from hospitality industry. Over 10 years’ experience in personalized service to guests in upscale hotels, being part of one of the largest hotel companies in the world – Accor Hotels. Good experience on team management, great organizational skills, investigative control, absolute commitment to responsibilities and great flexibility regarding changes.
Possesses great interpersonal skills and the ability to communicate.
Logical reasoning refined and very interested on learning new abilities.
cameriere di sala
Hotel Major - Ronchi dei Legionari, ItalyTourismMay 2018 - Now · 8 months
Welcome Desk Assistant Manager
Pullman Sao Paulo Ibirapuera - São Paulo, BrazilFront Office receptionJanuary 2014 - March 2017 · 3 years and 3 months
- Supervision and follow up of all the activities related to the welcome desk, guest connection and doorman in order to guarantee maximum satisfaction from all guests and employees, looking to build bonds between guests and Pullman Hotel with great personal environment. - Team update with all new information and practices related either to guest attendance and also to the Hotel and Accor Group - Daily briefing with all the areas managers from the Hotel in order to gather all the important information to best serve all guests (groups, VIP, Le-Club loyalty program, Airlines Companies.) - Guests problems resolution and satisfaction management - Reports control and feedback in order to keep up the great quality of services and financial management according to Accor Group Policy - Recruitment Selection Process. - Achieved the 6th position on Trip Advisor, among the best Hotels in São Paulo, and 5 stars on Booking.com - Task Force at Rio de Janeiro city during 2016 Olympic Games, being fully in charge of all matters of Air France Airlines - Hosted 4 soccer federation on 2014 World Cup, actively participating on decisions, brainstorming, strategies and its operation.
Shift leader Welcomer
Pullman Sao Paulo Ibirapuera - São Paulo, BrazilFront Office receptionNovember 2007 - January 2014 · 6 years and 3 months
Hotel Mercure São Paulo Ibirapuera Privilege - São Paulo, BrazilFront Office receptionApril 2006 - November 2007 · 1 year and 8 months
Dunkin´ Donuts Caff - Santo André, BrazilF&B serviceJune 2005 - February 2006 · 9 months
Innovation Business & Communication - São Paulo, BrazilOtherAugust 2004 - March 2005 · 8 months
IESA Kindergarten School - Santo André, BrazilAdministration & GeneralJuly 2001 - June 2004 · 2 years and 12 months
Post Graduate in Hotel Administration
Servico Nacional de Aprendizagem Comercial - SENAC Sao Paulo - Vila Buarque, São Paulo, BrazilFebruary 2010 - June 2011
Servico Nacional de Aprendizagem Comercial - SENAC Sao Paulo - Vila Buarque, São Paulo, BrazilFebruary 2005 - March 2006
Bachelor Degree in Pedagogy
Universidade Metodista de São Paulo - UMESP - São Bernardo do Campo, BrazilFebruary 2002 - December 2004
PortugueseNative or fluent100%
- Loyalty Programs
- Solving problems