Mariana Lazzarini

Mariana Lazzarini

cameriere di sala at Hotel Major
Lives in Friuli-Venezia Giulia, Italy
over 6 months ago

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Professional from hospitality industry. Over 10 years’ experience in personalized service to guests in upscale hotels, being part of one of the largest hotel companies in the world – Accor Hotels. Good experience on team management, great organizational skills, investigative control, absolute commitment to responsibilities and great flexibility regarding changes.
Possesses great interpersonal skills and the ability to communicate.
Logical reasoning refined and very interested on learning new abilities.

Experience

  • cameriere di sala

    Hotel Major - Ronchi dei Legionari, Italy

    Tourism
    May 2018 - Now · 8 months

  • Welcome Desk Assistant Manager

    Pullman Sao Paulo Ibirapuera - São Paulo, Brazil

    Front Office reception
    January 2014 - March 2017 · 3 years and 3 months

    - Supervision and follow up of all the activities related to the welcome desk, guest connection and doorman in order to guarantee maximum satisfaction from all guests and employees, looking to build bonds between guests and Pullman Hotel with great personal environment. - Team update with all new information and practices related either to guest attendance and also to the Hotel and Accor Group - Daily briefing with all the areas managers from the Hotel in order to gather all the important information to best serve all guests (groups, VIP, Le-Club loyalty program, Airlines Companies.) - Guests problems resolution and satisfaction management - Reports control and feedback in order to keep up the great quality of services and financial management according to Accor Group Policy - Recruitment Selection Process. - Achieved the 6th position on Trip Advisor, among the best Hotels in São Paulo, and 5 stars on Booking.com - Task Force at Rio de Janeiro city during 2016 Olympic Games, being fully in charge of all matters of Air France Airlines - Hosted 4 soccer federation on 2014 World Cup, actively participating on decisions, brainstorming, strategies and its operation.

  • Shift leader Welcomer

    Pullman Sao Paulo Ibirapuera - São Paulo, Brazil

    Front Office reception
    November 2007 - January 2014 · 6 years and 3 months

  • Recepcionist

    Hotel Mercure São Paulo Ibirapuera Privilege - São Paulo, Brazil

    Front Office reception
    April 2006 - November 2007 · 1 year and 8 months

  • F&B Attendant

    Dunkin´ Donuts Caff - Santo André, Brazil

    F&B service
    June 2005 - February 2006 · 9 months

  • English teacher

    Innovation Business & Communication - São Paulo, Brazil

    Other
    August 2004 - March 2005 · 8 months

  • Administrative assistant

    IESA Kindergarten School - Santo André, Brazil

    Administration & General
    July 2001 - June 2004 · 2 years and 12 months

Education

  • Post Graduate in Hotel Administration

    Servico Nacional de Aprendizagem Comercial - SENAC Sao Paulo - Vila Buarque, São Paulo, Brazil

    February 2010 - June 2011

  • Hotel's technician

    Servico Nacional de Aprendizagem Comercial - SENAC Sao Paulo - Vila Buarque, São Paulo, Brazil

    February 2005 - March 2006

  • Bachelor Degree in Pedagogy

    Universidade Metodista de São Paulo - UMESP - São Bernardo do Campo, Brazil

    February 2002 - December 2004

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Italian
    Professional working
    60%
  • Spanish
    Professional working
    60%

Skills

  • Enthusiasm
  • Fidelio
  • Loyalty Programs
  • Opera
  • Optimism
  • Solving problems
Following
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