Maricris Garcia

Maricris Garcia

Kids Club Supervisor at W hotel The palm
Lives in Abu Dhabi, United Arab Emirates

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About me

Working in Hotel in industry for more than 11 years as RECREATION SUPERVISOR, I am a very hard working, motivated, energetic and enthusiastic employee with a proven track record, always strive to achieve the highest excellent standard, have the ability to handle guests' complaints, and always ensure all items needed everyday are available.

My main duties and responsibilities is dealing with all matters of Customer Service, Knowledgeable in Secretarial and Administration jobs, and always Ensured for the daily smooth operations

Experience

10 years and 9 months

  • Kids Club Supervisor

    W hotel The palm - Dubai, United Arab Emirates

    Management
    November 2019 - April 2020 · 6 months

    ● Assist Recreation Manager to all special projects, events, classes and party planning for kids and youth program. ● Support and help Recreation manager to achieve the monthly and yearly budget ● Establish positive and friendly relationships with children, teenager and parents/guardians ● Ensure hotel standard are explain well to understand and followed by all employees ● Organizing and scheduling weekly and monthly program such as arts and crafts, outdoor activities, indoor activities, Team building and storytelling to all little disruptors and teens hub. ● Monitor the daily revenue and Ensuring the revenue are always tally from micros system ● Maintain confidentiality of proprietary information, protect company assets ● Welcome and acknowledge all guests according to company standards ● Lead, train, coach and motivates employees ● Promotes all activities, promotion to boost revenue ● Answer telephone using appropriate etiquette ● Encourage little disruptors and parents to participate in daily kids and teens activities. ● Promotes the Rules and regulations and Disclaimer of the Kids club facilities for safety to all little disruptors, teens hub, parents and privilee members. ● Always encourage, understand, respect, motivates and coaching employee ● Conduct weekly and monthly inventory of all supplies needed outdoor and indoor equipment in daily operations ● Raise request in birch street system for all items needed in daily operations ● Handling payroll of Recreation Department

  • Recreation Supervisor

    Royal M Hotels And Resorts - Abu Dhabi, United Arab Emirates

    Recreation & Leisure
    September 2018 - November 2019 · 1 year and 3 months

    ● Responsible & Manages the Entire operation of Recreation Department ● Ensure a consistent and outstanding experience for all club members and all in-house guest ● Recruit and Ensure all Employees are well trained as per the hotel policy standard ● Keep up to date the management and all members and in house with the latest development in sports and fitness techniques and make appropriate recommendations to boost the revenue ● Handling all customer complain and guest queries ● Ensuring Compliance with health and safety legislation and licensing laws ● Manage team members to ensure high motivation, provision of high quality service and ongoing development ● Achieve the Annual budget and be accountable for maintaining all the hotel property are all in good conditions ● In charge of purchasing and ordering, guest supplies, food supplies, office supplies and equipments. ● Listening to all guest feedback effectively to ensure continuous improvement in services ● Handling the payroll of health club department

  • Recreation Super

    Al Raha Beach Hotel - Abu Dhabi, United Arab Emirates

    Recreation & Leisure
    August 2009 - August 2018 · 9 years and 1 month

    ● Assisting Resort Manager for planning, organizing and achieve the monthly and annual budget ● Create promotions for the up-coming months and communicate with Director of Recreation Manager and ask for his/her approval ● Ensure recreation team are giving a high Excellency service to all guest ● Hire, Supervise and ensure all employees are well trained according to the hotel policy standard ● Create program and activities and ensuring for the implementations of all activities ● Handling guest complained ● Helping and supporting Recreation Manager to achieve the monthly budget ● Prepare performance appraisals quarterly or annually and deliver them to each associate on a one-on-one basis ● Practice good customer handling and selling techniques to all the products on sale ● Keeping and recording all the inventory items on monthly basis ● Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate ● Handling the payroll of Recreation Department

Education

  • Vocational Secondary Degree

    Access Computer & Technical School - Caloocan, Philippines

    June 1998 - March 2000

  • High School Diploma

    Colegio De San Pascual Baylon - Manila, Philippines

    June 1994 - March 1998

Languages

1 language

  • English

    Professional working

Personal information

Nationalities

  • Philippine

Date of birth

November 23rd 1981

Skills

5 skills

  • Ability to budget
  • Ability to work under pressure
  • Decision making skills
  • Marketing skills
  • Planner and Organizer skills
Connections
Nuwan Ahangama
Recreation Supervisor at Aloft Abu Dhabi
Mwinyihaji Mwinyi
SPA,SPORTS & RECREATION SUPERVISOR at ADNOC SOUR GAS ACCOMMODATION
Chamara sanjeewa Mawadavillage
Recreation - senior operation supervisor at Emirates Palace Hotel
Following
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