Marie Emmelaine Joy Mercado

Marie Emmelaine Joy Mercado

Waitress Cum Cashier at Donner Express
Lives in Dubai, United Arab Emirates
over 6 months ago

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I have worked as a Waitress, I provided excellent service to my customers at all times. I have a friendly but efficient manner and have developed solid working relationships with all of the staff.


  • Waitress Cum Cashier

    Donner Express - Business Bay, Dubai, United Arab Emirates

    F&B service
    December 2016 - December 2018 · 2 years and 1 month

     Greeted and seated customers and served them in a professional and personalized way  Make menu recommendations or shared additional information upon request  Took and served food/drinks orders and up-sell any additional products  Consistently monitored quality of food & beverage being served  Practiced good customer relations and attended to customer complaints / queries satisfactorily  Delivered the bill and collected payments  Cooperated with all serving and kitchen staff  Ensured minimum wastage, breakage and spoilage  Followed all relevant health department rules/regulations and all customer service guidelines  Compiled and balanced cash / card receipts and prepare report at the end of the day or shift and maintains proper filing  Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of service areas

  • Head Waitress - Waitress

    Little More Restaurant LLC - Dubai, United Arab Emirates

    F&B service
    June 2012 - October 2016 · 4 years and 5 months

     Monitored the servers, runners and directed the traffic, made sure that customers are served and tables cleared as quickly as possible  Expedited and inspect food items prior to serving customers to ensure quality maintenance  Checked and balanced the cash registers before and after shift and prepares daily sales report  Assisted the manager on waiting tables, dining reservations and when necessary  Maintained effective communication on the activities of the restaurant with other operating departments and provided assistance when required.


  • Cebu Technological University - Hospitality and Tourism Management

    June 2002 - March 2006


  • English
    Professional working


  • Artistic
  • Cashiering skills
  • Coffee Making
  • Excellent memory
  • Good hand writing
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