Marie Eudeline

Marie Eudeline

Call center agent at CPM international
Lives in Barcelona, Spain
over 6 months ago

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About me

Hello,

My name is Marie, I am 25 years old. Currently living in Barcelona, I studied in the International School of Savignac in three different countries. The first year of my studies was taking place in the school of Savignac in France followed by 3 months of Internship in Lyon, the city I chose to do it. For my second year I had the chance to study in the Hotel Management School of Galicia in Spain, during few month, followed by an internship at the hotel Arts by Ritz Carlton in Barcelona during 5 months.My third and final year of study has been done half in the University of Brighton, in Eastbourne, England an the other half in Savignac, where I received my diploma, an European Bachelor in Hospitality Management.

In Barcelona, I had the opportunity to work at Booking.com and Airbnb.com, in their call center, as agent. These experiences are very interesting for me as I could discover another aspect of the hospitality.

In Barcelona, I also had the opportunity to follow a training of 10 months in housekeeper manager with 7 months of theoretical courses and 3 months of internship as housekeeper manager in the hotel Catalonia Magdalenes, in Barcelona. This experience renforce my desire to work in this sector of the hospitality.

I am currently working as call center agent for Airbnb.com but I am actively looking for a job as houskeeper manager.

I love travelling, so I am able to leave Barcelona to work.

Experience

3 years and 10 months

  • Call center agent

    CPM international - Barcelona, Spain

    Customer Service
    August 2018 - Now · 8 months

    Customer service for French and English market of Airbnb.com (reservations website). o Help customers with their questions about their reservations or troubles they can meet before, during and after traveling. o Help hosts to set their listing, helping them with their questions and any troubles they can meet o Communicate with the different services of the company o Educate all users of the Airbnb website

  • Internship Housekeper manager

    Catalonia Hotels & Resorts - Barcelona, Spain

    Housekeeping
    November 2018 - February 2019 · 4 months

    Hotel Catalonia Magdalenes o Take over the management of the room service by coordinating, controlling and planning the activity of the floor staff o Manage equipment, stocks and supplies and ensure the maintenance of facilities o Animate and supervise teams o Contribute to the general quality of the reception of the customers and their stay o Cleaning rooms o Splitting rooms between the different housekeeper o Management of housekeeping schedule o Room checks after cleaning o Communication with the different departments of the hotel o Manage stocks of all the different offices and order products

  • Call center agent

    Arvato Bertelsmann - Barcelona, Spain

    Customer Service
    December 2016 - March 2018 · 1 year and 4 months

    Customer service for French and English market of Booking.com (reservations website). o Help customers with their questions about their reservations or troubles they can meet o Help also hotels with their questions and any troubles, they can meet with reservations. o Manage reservations o Communicate with the different services of the company o Educate all users of Booking website

  • Waitress

    ABaC Restaurant & Hotel - Barcelona, Spain

    F&B service
    October 2016 - November 2016 · 2 months

    o Set up of all restaurant areas o Set the tables, unset the tables o Polish cutlery, glasses, plates, dishes o Do the service and communication between the kitchen and the tables

  • Waitress

    Buffalo Grill - Montluçon, France

    F&B service
    July 2016 - September 2016 · 3 months

    o Clean all restaurants areas o Set up all restaurant areas. o Set up and unset the tables. o Place customers in the restaurant, take orders and serve customers

  • Internship Waitress

    Hotel Arts Barcelona - Barcelona, Spain

    F&B service
    March 2015 - July 2015 · 6 months

    o Clean all restaurants areas o Set up all restaurant areas. o Set up and unset the tables. o Place customers in the restaurant, take orders and serve customers o Manage stocks o Help events departments as waitress for special events o Help at the bar to make cocktails and furnish the bar o Help at the swimming pool as housekeeper to replace different amenities and towels

  • Reception

    Grand Hôtel des Terreaux - Lyon, France

    Front Office reception
    March 2014 - June 2014 · 5 months

    o Manage reservation o Welcome customers, facilitate their stay and provide customers with any information necessary for the smooth running of the stay o Keep the room reservation schedule o Do check in and check out o Help guests with their luggage o Manage mails and letters o Schedule reservations and room occupancy. o Perform day-to-day accounting, billing of services, receipt of notes and control of deferred payments.

  • Receptionist and Housekeper manager

    Residence du Rhône et des Termes - Néris-les-Bains, France

    Housekeeping
    April 2012 - November 2012 · 8 months

    I worked as part time in the Residence as part time because I was studying at the same time. o Manage reservation o Welcome customers, facilitate their stay and provide customers with any information necessary for the smooth running of the stay o Keep the room reservation schedule o Do check in and check out o Help guests with their luggage o Manage mails and letters o Schedule reservations and room occupancy. o Take care of payment o Cleaning rooms o Room checks to possible small renovations and to change activities flyers of the hotel o Buy amenities, cleaning products o Manage stocks

Education

  • Housekeeper manager

    Tutorías Barcelona, Ronda Universitat - Barcelona, Spain

    May 2018 - February 2019

    Theoretical courses and internship of 3 months.

  • European Bachelor (Hons) of Arts in International Hospitality Management

    Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, France

    September 2013 - June 2016

    o Third year; University of Brighton, Eastbourne, England o Second year; Centro Superior de Hosteleria de Galicia, Santiago de Compostela, Spain o First year: Ecole Supérieur International de Savignac, Savignac-les-Eglises, France

  • French diplome of Technology and Management Sciences; Management and Communication specialty Human Resources

    Paul constant - Montluçon, France

    September 2012 - June 2013

  • Cambridge English First Certificate

    Hastings college - Hastings, United Kingdom

    April 2011 - July 2011

Languages

3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Skills

2 skills

  • Microsoft pack office
  • Micro soft word excel pow
Connections
Rares Ciuverca
Student from American Hotel Academy Romania
Subhajit Sikder
Student from Dolphin school of hotel management
Krisantus Sutrisno
People and Culture Officer at Four Seasons Hotels and Resorts
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