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My name is Marie, I am 25 years old. Currently living in Barcelona, I studied in the International School of Savignac in three different countries. The first year of my studies was taking place in the school of Savignac in France followed by 3 months of Internship in Lyon, the city I chose to do it. For my second year I had the chance to study in the Hotel Management School of Galicia in Spain, during few month, followed by an internship at the hotel Arts by Ritz Carlton in Barcelona during 5 months.My third and final year of study has been done half in the University of Brighton, in Eastbourne, England an the other half in Savignac, where I received my diploma, an European Bachelor in Hospitality Management.
In Barcelona, I had the opportunity to work at Booking.com and Airbnb.com, in their call center, as agent. These experiences are very interesting for me as I could discover another aspect of the hospitality.
In Barcelona, I also had the opportunity to follow a training of 10 months in housekeeper manager with 7 months of theoretical courses and 3 months of internship as housekeeper manager in the hotel Catalonia Magdalenes, in Barcelona. This experience renforce my desire to work in this sector of the hospitality.
I am currently working as call center agent for Airbnb.com but I am actively looking for a job as houskeeper manager.
I love travelling, so I am able to leave Barcelona to work.
3 years and 10 months
Call center agent
CPM international - Barcelona, SpainCustomer ServiceAugust 2018 - Now · 8 months
Customer service for French and English market of Airbnb.com (reservations website). o Help customers with their questions about their reservations or troubles they can meet before, during and after traveling. o Help hosts to set their listing, helping them with their questions and any troubles they can meet o Communicate with the different services of the company o Educate all users of the Airbnb website
Internship Housekeper manager
Catalonia Hotels & Resorts - Barcelona, SpainHousekeepingNovember 2018 - February 2019 · 4 months
Hotel Catalonia Magdalenes o Take over the management of the room service by coordinating, controlling and planning the activity of the floor staff o Manage equipment, stocks and supplies and ensure the maintenance of facilities o Animate and supervise teams o Contribute to the general quality of the reception of the customers and their stay o Cleaning rooms o Splitting rooms between the different housekeeper o Management of housekeeping schedule o Room checks after cleaning o Communication with the different departments of the hotel o Manage stocks of all the different offices and order products
Call center agent
Arvato Bertelsmann - Barcelona, SpainCustomer ServiceDecember 2016 - March 2018 · 1 year and 4 months
Customer service for French and English market of Booking.com (reservations website). o Help customers with their questions about their reservations or troubles they can meet o Help also hotels with their questions and any troubles, they can meet with reservations. o Manage reservations o Communicate with the different services of the company o Educate all users of Booking website
ABaC Restaurant & Hotel - Barcelona, SpainF&B serviceOctober 2016 - November 2016 · 2 months
o Set up of all restaurant areas o Set the tables, unset the tables o Polish cutlery, glasses, plates, dishes o Do the service and communication between the kitchen and the tables
Buffalo Grill - Montluçon, FranceF&B serviceJuly 2016 - September 2016 · 3 months
o Clean all restaurants areas o Set up all restaurant areas. o Set up and unset the tables. o Place customers in the restaurant, take orders and serve customers
Hotel Arts Barcelona - Barcelona, SpainF&B serviceMarch 2015 - July 2015 · 6 months
o Clean all restaurants areas o Set up all restaurant areas. o Set up and unset the tables. o Place customers in the restaurant, take orders and serve customers o Manage stocks o Help events departments as waitress for special events o Help at the bar to make cocktails and furnish the bar o Help at the swimming pool as housekeeper to replace different amenities and towels
Grand Hôtel des Terreaux - Lyon, FranceFront Office receptionMarch 2014 - June 2014 · 5 months
o Manage reservation o Welcome customers, facilitate their stay and provide customers with any information necessary for the smooth running of the stay o Keep the room reservation schedule o Do check in and check out o Help guests with their luggage o Manage mails and letters o Schedule reservations and room occupancy. o Perform day-to-day accounting, billing of services, receipt of notes and control of deferred payments.
Receptionist and Housekeper manager
Residence du Rhône et des Termes - Néris-les-Bains, FranceHousekeepingApril 2012 - November 2012 · 8 months
I worked as part time in the Residence as part time because I was studying at the same time. o Manage reservation o Welcome customers, facilitate their stay and provide customers with any information necessary for the smooth running of the stay o Keep the room reservation schedule o Do check in and check out o Help guests with their luggage o Manage mails and letters o Schedule reservations and room occupancy. o Take care of payment o Cleaning rooms o Room checks to possible small renovations and to change activities flyers of the hotel o Buy amenities, cleaning products o Manage stocks
Tutorías Barcelona, Ronda Universitat - Barcelona, SpainMay 2018 - February 2019
Theoretical courses and internship of 3 months.
European Bachelor (Hons) of Arts in International Hospitality Management
Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, FranceSeptember 2013 - June 2016
o Third year; University of Brighton, Eastbourne, England o Second year; Centro Superior de Hosteleria de Galicia, Santiago de Compostela, Spain o First year: Ecole Supérieur International de Savignac, Savignac-les-Eglises, France
French diplome of Technology and Management Sciences; Management and Communication specialty Human Resources
Paul constant - Montluçon, FranceSeptember 2012 - June 2013
Cambridge English First Certificate
Hastings college - Hastings, United KingdomApril 2011 - July 2011
Native or fluent
- Microsoft pack office
- Micro soft word excel pow