Marie Katrine Paz

Marie Katrine Paz

Guest Relations Officer at Manila Mandarin Hotel
Lives in Manila, Philippines
over 6 months ago

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My Name is Marie Katrine just call me Marie for short ive been in UAE for almost 8years,
To assure an important position in an organization that will enable me to contribute to its every accomplishment through the use or my skills and at the same time to provide me with professional growth.

Experience

  • Guest Relations Officer

    Manila Mandarin Hotel - Manila, Philippines

    Front Office concierge
    July 2018 - Now · 5 months

    GUEST RELATION OFFICER • Customer service duties, filling and data archiving and other clerical task. • Monitor flights of the passenger checking flight details in the FIDS and DCS • Organizing office equipment and supplies • Answering telephone calls and coordinating in the boarding gates • Input the name and details of the passenger in the Oracle system • In charge for all the Lounge cleanliness and orderliness • Coordinate with the Executive chef regarding the ordering of food and amenities in the o Executive lounge. • Checking all reports for the whole day shift and submit to night auditor

  • Health service executive

    Burjeel Hospital LLC - Abu Dhabi, United Arab Emirates

    Front Office reception
    February 2018 - June 2018 · 5 months

    • Welcome customer / patients as they arrive at the CSR counter and inquire into how they would like to be assisted • Provide necessary information regarding the facility’s services and doctors’ availability • Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded • Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays • Assist patients in understanding how their insurance coverage works and calculate and present copays • Execute medical equipment and supplies orders from vendors and suppliers and ensure that they are expedited • Follow-up with doctors and nurses to obtain necessary information to complete patients’ records • Process payments for services rendered and assist with the billing procedure

  • Guest Relation Officer

    Millennium Hotel Doha - Doha, Qatar

    Front Office reception
    January 2017 - December 2017 · 12 months

    GUEST RELATIONS SUPERVISOR • Meets and greet all guests upon arrival and departure. • Escorts VIP guests to their allocated room and explain the facilities and room features. • Maintains regular contacts with the guests. • Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions. • Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions. • Inspects VIP room status and amenities in good order prior to guests’ arrival. • Maintains an active presence in the hotel lobby to greet and assist incoming guests. • Give courtesy calls and complete the call log for Performance Monitor daily. • Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information. • Assists and coordinates with Front Office reception to ensure consistent service.

  • Concierge coordinator/Airport rep

    The St. Regis Saadiyat Island Resort, Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office concierge
    November 2011 - January 2016 · 4 years and 3 months

    CONCIERGE COORDINATOR/AIRPORT REPRESENTATIVE • Demonstrated ability to deal with different guests some of whom required • Proficient in handling and responding to customers’ needs pertinent to restaurant, tours, airline, hotel bookings and other related reservations. • Proven ability to maintain confidentiality and perform all functions with detail and accuracy. • Would be required to provide services for a large group and work closely in handling o VIP’s with extra customer care service. • Organize and provide documents, reports and information to department and external clients in an useful and well-organized manner. • Handles emails from guest request and preference upon arrival in the hotel and ensure to coordinate and follow up with the concern departments. • Handles guest complain thoroughly

  • Guest Relations Officer

    Abu Dhabi Int'l Airport - Abu Dhabi, United Arab Emirates

    Front Office reception
    February 2005 - October 2009 · 4 years and 9 months

    GUEST RELATION OFFICER • Customer service duties, filling and data archiving and other clerical task. • Monitor flights of the passenger checking flight details in the FIDS and DCS • Organizing office equipment and supplies • Answering telephone calls and coordinating in the boarding gates • Input the name and details of the passenger in the Oracle system • In charge for all the Lounge cleanliness and orderliness • Coordinate with the Executive chef regarding the ordering of food and amenities in the o Executive lounge. • Checking all reports for the whole day shift and submit to night auditor • Coordinating with station managers if there is delayed flights/diverted flights and normal flights of each flight.

Education

  • Secretarial/Word processing

    Trinity University of Asia - Hospitality and Tourism Management - Angeles, Philippines

    August 2000 - March 2002

Languages

  • English
    Full professional
    80%
  • Japanese
    Professional working
    60%
  • Arabic
    Professional working
    60%

Skills

  • Opera System
Connections
Loubelle Gacos
Guest Relation Officer Supervisor at Gulf Court Hotel Business Bay
Abdelhafiz Hany
Asst HR Manager - Group Public Relation Officer at Ramada Deira Hotel
Arshad Careem
Guest Relations Officer at Gulf Court Hotel Business Bay
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