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Mandarin Oriental, Barcelona - Barcelona, SpainFront Office conciergeOctober 2018 - Now · 3 months
International Talent Specialist
CPM International Telebusiness - Barcelona, SpainHuman ResourcesMarch 2017 - June 2018 · 1 year and 5 months
-Managed candidate data base -Conducted phone, face to face and conference interviews. - Made proactive candidate search and tracking. -Onboarded up to 40 employees per week. -Developed job promotional materials and ads for social networks. -Trained new recruitment team members. -Organized internal language classes and trainings for the company.
Customer Experience Agent: AIRBNB
CPM International Telebusiness - Barcelona, SpainCustomer ServiceDecember 2016 - March 2017 · 4 months
- Resolved monetary and personality disputes, last minute cancellations. - VIP rebookings and mediation between customers to a satisfactory conclusion.
Empordá - Barcelona, SpainHostessJune 2016 - November 2016 · 6 months
-Schedules dining reservations for guests. -Welcomed guests as they arrive and take them to their seats.
Villa Marina - Marbella, SpainManagementJanuary 2015 - April 2015 · 4 months
- Created new partnership with real estate agencies. - Managed reservations and customer care. - Developed promotional material for villas ( videos, banners, social media).
Sales & Marketing Intern
Communication agency Globally - Madrid, SpainEventsFebruary 2014 - April 2014 · 3 months
-Placed in department of sport events. -Worked on business development of a golf project in Russian Market. -Built relationship with Russian event agencies.
MBA in Business and Marketing Management
ESERP Business School - Barcelona, SpainOctober 2012 - July 2014
Maynooth State University - Maynooth, IrelandSeptember 2010 - December 2010
Erasmus Exchange program
RussianNative or fluent100%
- Adobe Illustrator
- Adobe Photoshop
- excellent interpersonal skills