Marija Dimitrijević

Marija Dimitrijević

Rooms Division Trainee at The St. Regis Aspen Resort
Lives in Aspen, CO, United States

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About me

Young hotelier looking for a position in guest services within an acclaimed hospitality organization, to put my strong work ethic and commitment into practice with a dash of positive energy in order to produce successful outcomes and delight each and every guest as the end goal. Available from summer 2019.

Experience

6 years and 5 months

  • Rooms Division Trainee

    The St. Regis Aspen Resort - Aspen, CO, United States

    Room Division Management
    November 2018 - Now · 5 years and 5 months

    Butler Services (Guest Relations) position: -Performing day-to-day operations as Butler Services and/or Butler Service Desk -Providing bespoke experiences and services to fulfill guest needs at any stage, including pre- arrival, check-in, duration of the stay and upon departure -Coordinating efforts with other departments who support Butler Services to meet guest needs -Offering proactive service to guests at all times by anticipating their needs -Ensuring that each interaction with the guest adheres to the St. Regis standards -Achieving excellence and exceptional guest satisfaction Front Desk Agent position: -Processing the check-ins by confirming reservations and assigning rooms -Processing the check-outs by different payment types and resolving any late and disputed charges -Answering, recording and processing all the guest calls, requests, questions or concerns -Running daily reports and completing designated cashier The Ritz-Carlton, Half Moon Bay, California, USA 2-week task force performing Front Desk Agent duties

  • Communications and Social Media Junior Assistant

    UNICEF - Sarajevo, Bosnia and Herzegovina

    Content & Communication
    May 2018 - October 2018 · 6 months

    -Logistical and technical assistance in preparation and event management -Assistance in media monitoring and analysis of social media -Social media planning and management

  • Loan Office Intern

    Mikrofin Banja Luka - Banja Luka, Bosnia and Herzegovina

    Reception
    May 2015 - July 2015 · 3 months

    - Trained in basic microfinance loan procedures and operations regarding the loan journey - Participated in field advertising and telephone promotion of different loan products

  • Front Office Intern

    Radisson Blu Hotel Kuwait - Kuwait City, Kuwait

    Reception
    May 2014 - July 2014 · 3 months

    - Trained in standard procedures for Telephone Operator and Guest Service Agent using Opera - Followed Carlson Rezidor hospitality trainings, and improving overall customer satisfaction

Education

  • Master's degree

    Les Roches Global Hospitality Education - Crans-Montana, Switzerland

    January 2017 - November 2017

    Master's Degree in Hospitality Leadership

  • Bachelor's degree

    Grenoble Ecole de Management - Grenoble, France

    September 2013 - April 2016

    Bachelor's degree in International Business

Languages

4 languages

  • Serbian

    Native or fluent

  • English

    Native or fluent

  • French

    Professional working

  • Spanish

    Limited working

Personal information

Nationalities

  • Serbian

  • Bosnian

Date of birth

August 18th 1994

Driving License

Yes

Skills

7 skills

  • Adobe Photoshop
  • Gxp
  • IBM SPSS
  • lightspeed
  • Machintosh
  • Microsoft Office
  • Opera PMS
Following
Stairway Management LDR
LDR
Paris, France
W Paris Opera
W Paris Opera
Paris, France
Other members
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Aspen, CO, United States
Maria Sherry Isla
Aspen, CO, United States
Javier Paraiso Rojo
Aspen, CO, United States
Nissi Abraham
Aspen, CO, United States
Michelle Solomon
Aspen, CO, United States
View more
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