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About me
Young hotelier looking for a position in guest services within an acclaimed hospitality organization, to put my strong work ethic and commitment into practice with a dash of positive energy in order to produce successful outcomes and delight each and every guest as the end goal. Available from summer 2019.
Experience
6 years and 5 months
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Rooms Division Trainee
The St. Regis Aspen Resort - Aspen, CO, United States
Room Division ManagementNovember 2018 - Now · 5 years and 5 monthsButler Services (Guest Relations) position: -Performing day-to-day operations as Butler Services and/or Butler Service Desk -Providing bespoke experiences and services to fulfill guest needs at any stage, including pre- arrival, check-in, duration of the stay and upon departure -Coordinating efforts with other departments who support Butler Services to meet guest needs -Offering proactive service to guests at all times by anticipating their needs -Ensuring that each interaction with the guest adheres to the St. Regis standards -Achieving excellence and exceptional guest satisfaction Front Desk Agent position: -Processing the check-ins by confirming reservations and assigning rooms -Processing the check-outs by different payment types and resolving any late and disputed charges -Answering, recording and processing all the guest calls, requests, questions or concerns -Running daily reports and completing designated cashier The Ritz-Carlton, Half Moon Bay, California, USA 2-week task force performing Front Desk Agent duties
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Communications and Social Media Junior Assistant
UNICEF - Sarajevo, Bosnia and Herzegovina
Content & CommunicationMay 2018 - October 2018 · 6 months-Logistical and technical assistance in preparation and event management -Assistance in media monitoring and analysis of social media -Social media planning and management
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Loan Office Intern
Mikrofin Banja Luka - Banja Luka, Bosnia and Herzegovina
ReceptionMay 2015 - July 2015 · 3 months- Trained in basic microfinance loan procedures and operations regarding the loan journey - Participated in field advertising and telephone promotion of different loan products
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Front Office Intern
Radisson Blu Hotel Kuwait - Kuwait City, Kuwait
ReceptionMay 2014 - July 2014 · 3 months- Trained in standard procedures for Telephone Operator and Guest Service Agent using Opera - Followed Carlson Rezidor hospitality trainings, and improving overall customer satisfaction
Education
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Master's degree
Les Roches Global Hospitality Education - Crans-Montana, Switzerland
January 2017 - November 2017Master's Degree in Hospitality Leadership
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Bachelor's degree
Grenoble Ecole de Management - Grenoble, France
September 2013 - April 2016Bachelor's degree in International Business
Languages
4 languages
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Serbian
Native or fluent
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English
Native or fluent
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French
Professional working
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Spanish
Limited working
Personal information
Nationalities
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Serbian
-
Bosnian
Date of birth
August 18th 1994
Driving License
Yes
Skills
7 skills
- Adobe Photoshop
- Gxp
- IBM SPSS
- lightspeed
- Machintosh
- Microsoft Office
- Opera PMS
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