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About me
I'm a third year student of the Master in Management of EMLyon Business School (4th French Business School) in Lyon. I have just finished a International Hospitality Management Bachelor specialized in Luxury at Institut Paul Bocuse.
Competencies : Provide excellent customer service, being detail-oriented, working in a team, respecting the quality and the spirit of a brand, communicating skills with guests and the team, multi-tasking, analysis skills, leadership.
Hobbies : I love to travel and discover new cultures. I'm very interested in the area of luxury hotel trade and gastronomy.
Personality : I'm a very open minded person, determined, organized and motivated to learn and work.
International : Numerous trips in the USA, UK, Europe, Japan...Language immersion in the UK. 5 months professional experience with a hospitality internship in the US.
Experience
5 years and 7 months
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Spanish Teacher
Les Sherpas - Lyon, France
EducationOctober 2019 - Now · 4 years and 6 monthsStudents coaching to the competitive exam to business schools. Plan, create and deliver lessons : oral and written work, cultural and geopolitics knowledge about Spain and South-America. Observe and evaluate student's performance.
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Temp Waitress
Daniel et Denise - Lyon, France
F&B serviceJanuary 2020 - February 2020 · 2 months- Temporary waitress and Runner
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Salesperson
Lancel - Lyon, France
SalesNovember 2019 - December 2019 · 2 months- Welcoming and advising customers - Abiding by luxury brand standards - Inventory Management - High knowledge of product
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F&B Intern and Front Desk
Fair Hills Resort - Detroit Lakes, MN, United States
ReceptionMay 2019 - October 2019 · 6 monthsF&B Intern : Service and setting up during meals, weddings and special events (until 300 people) providing personalized attention to guests. Multicultural management and training of a team of 15 waitrons of 5 nationalities ensuring a fast and efficient service. Work closely with the kitchen and other departments : teamwork. Front desk : Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Verify/adjust billing for guests and process all payment types. Coordinate with Housekeeping to track room status and guest concerns. Answer, record, and process all guest calls, requests, questions, or concerns offering a professional, friendly and engaging service.
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Receptionist and marketing
Body Sano - Lyon, France
ReceptionOctober 2018 - November 2018 · 2 monthsDigital marketing management and public relations Welcoming and advising customers
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H&M
H&M - Perpignan, France
Customer ServiceJuly 2016 - September 2016 · 3 months- Welcoming, advising, interacting with the clients with professionalism - Opening the store, closing it and managing inventory - Keeping the store clean and tidy : being detail oriented
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Restaurant crew
Mc Donald's - Perpignan, France
F&B serviceJuly 2015 - September 2015 · 3 months- Providing excellent customer service in the checkout, multi-tasking - Teamwork using communication skills, outgoing personality, positive attitude - Preparing, serving and clearing food. - Working under pressure and handling guest concerns using resolution skills
Education
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Bachelor in International Hotel Management
Institut Lyfe (Ex-Institut Paul Bocuse) [ THE-ICE ] - Écully, France
January 2020 - July 2020Luxury Specialization Study of the luxury industry (strategy, history, products) Marketing, Customer experience, Management and Finance
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Master in Management
EMLYON Business School - Écully, France
September 2019 - June 2022Basics of company management Marketing (strategic and operational), company management and team management, finance (accountability, financial...).
Languages
3 languages
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French
Native or fluent
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Spanish
Full professional
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English
Full professional
Personal information
Nationalities
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French
Driving License
Yes
Skills
8 skills
- Audit
- financial analyst
- Management
- Multicultural sensitivity
- Organization
- Sells
- Staff-training
- Training
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