Marilena Falieu

Marilena Falieu

Spanish Teacher at Les Sherpas
Lives in Lyon, France

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About me

I'm a third year student of the Master in Management of EMLyon Business School (4th French Business School) in Lyon. I have just finished a International Hospitality Management Bachelor specialized in Luxury at Institut Paul Bocuse.

Competencies : Provide excellent customer service, being detail-oriented, working in a team, respecting the quality and the spirit of a brand, communicating skills with guests and the team, multi-tasking, analysis skills, leadership.

Hobbies : I love to travel and discover new cultures. I'm very interested in the area of luxury hotel trade and gastronomy.

Personality : I'm a very open minded person, determined, organized and motivated to learn and work.

International : Numerous trips in the USA, UK, Europe, Japan...Language immersion in the UK. 5 months professional experience with a hospitality internship in the US.

Experience

5 years and 7 months

  • Spanish Teacher

    Les Sherpas - Lyon, France

    Education
    October 2019 - Now · 4 years and 6 months

    Students coaching to the competitive exam to business schools. Plan, create and deliver lessons : oral and written work, cultural and geopolitics knowledge about Spain and South-America. Observe and evaluate student's performance.

  • Temp Waitress

    Daniel et Denise - Lyon, France

    F&B service
    January 2020 - February 2020 · 2 months

    - Temporary waitress and Runner

  • Salesperson

    Lancel - Lyon, France

    Sales
    November 2019 - December 2019 · 2 months

    - Welcoming and advising customers - Abiding by luxury brand standards - Inventory Management - High knowledge of product

  • F&B Intern and Front Desk

    Fair Hills Resort - Detroit Lakes, MN, United States

    Reception
    May 2019 - October 2019 · 6 months

    F&B Intern : Service and setting up during meals, weddings and special events (until 300 people) providing personalized attention to guests. Multicultural management and training of a team of 15 waitrons of 5 nationalities ensuring a fast and efficient service. Work closely with the kitchen and other departments : teamwork. Front desk : Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Verify/adjust billing for guests and process all payment types. Coordinate with Housekeeping to track room status and guest concerns. Answer, record, and process all guest calls, requests, questions, or concerns offering a professional, friendly and engaging service.

  • Receptionist and marketing

    Body Sano - Lyon, France

    Reception
    October 2018 - November 2018 · 2 months

    Digital marketing management and public relations Welcoming and advising customers

  • H&M

    H&M - Perpignan, France

    Customer Service
    July 2016 - September 2016 · 3 months

    - Welcoming, advising, interacting with the clients with professionalism - Opening the store, closing it and managing inventory - Keeping the store clean and tidy : being detail oriented

  • Restaurant crew

    Mc Donald's - Perpignan, France

    F&B service
    July 2015 - September 2015 · 3 months

    - Providing excellent customer service in the checkout, multi-tasking - Teamwork using communication skills, outgoing personality, positive attitude - Preparing, serving and clearing food. - Working under pressure and handling guest concerns using resolution skills

Education

  • Bachelor in International Hotel Management

    Institut Lyfe (Ex-Institut Paul Bocuse) [ THE-ICE ] - Écully, France

    January 2020 - July 2020

    Luxury Specialization Study of the luxury industry (strategy, history, products) Marketing, Customer experience, Management and Finance

  • Master in Management

    EMLYON Business School - Écully, France

    September 2019 - June 2022

    Basics of company management Marketing (strategic and operational), company management and team management, finance (accountability, financial...).

Languages

3 languages

  • French

    Native or fluent

  • Spanish

    Full professional

  • English

    Full professional

Personal information

Nationalities

  • French

Driving License

Yes

Skills

8 skills

  • Audit
  • financial analyst
  • Management
  • Multicultural sensitivity
  • Organization
  • Sells
  • Staff-training
  • Training
Connections
Aurélie Salako
Finance Intern at Four Seasons Hotel George V
Antoine Froschauer
Directeur at La Traviata
Sophie Hamandjian
CEO & Founder at SOHA COOKIES
View 10 connections
Following
Stairway Management Le K2 Collections
Le K2 Collections
Courchevel 1850, Saint-Bon-Tarentaise, France
Ducasse Paris
Ducasse Paris
Paris, France
Other members
Alexandre Hudry
Les Belleville, France
Timothée Mekri
Lyon, France
Milan Liptak
Paris, France
Louise Roland
Paris, France
View more
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