Marina Dončević

Marina Dončević

Assistant Weddings and Functions Manager at Ascension Wine Estate
Lives in Auckland, New Zealand
over 6 months ago

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A inquisitive professional with 9 years of experience in spa & wellness operations and 3 years of discovering, learning and operating the restaurant, functions, concert centre and wine business. Intuitive, focused and creative on developing the business, productivity and setting service standards.

Strengths (according to Gallup's StrenghtsFinder 2010)

1. Adaptability (ability to easily deal with changes and resolve the problems)
2. Responsibility (desire to commit and achieve the highest quality of work)
3. Positivity (contagious positive influence on my team)
4. Maximizer (Passionate to transform something strong into something superb)
5. Connectedness (competence to understand others and to links between all things)

Specialties: Spa Concept Development, Strengths Management, Strategic Planning, Process Improvement, Teaching/Mentoring, Operations Management, Event Management, Wine business

Experience

  • Conference and Events Organizer

    Ascension Wine Estate - Matakana, New Zealand

    Other
    September 2018 - Now · 4 months

    • Promoting conferences, conventions and trade shows to potential customers • Responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services • Meeting with clients to discuss their needs and outlining package options to meet these needs • Weddings and concerts sales and bookings as well as their organizations • Arranging and coordinating services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events, for participants • Organizing registration of participants • Negotiating the type and costs of services to be provided within budget • Overseeing work by contractors and reporting on variations to work orders • Managing Front of House Team • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis • Develops specific goals and plans to prioritize, organize, and accomplish your work • Ensuring Exceptional Customer Service. Provides services that are above and beyond for customer satisfaction and retention • Responds to and handles guest problems and complaints • Empowers employees to provide excellent customer service • Managing Projects and Policies • Supporting Human Resource Activities promotions • Additional Responsibilities - participates in social media activities, web design and marketing

  • Assistant Weddings and Functions Manager

    Ascension Wine Estate - Matakana, New Zealand

    Other
    June 2017 - Now · 1 year and 7 months

    Provide direction and supervision to departments to ensure successful execution of meetings, private or/and corporate functions, weddings, concerts and other events Negotiate terms and pricing of vendor partner agreements Maintain relationships among the clients, their representatives and the venue to ensure excellent service Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner Monitor and assess service and satisfaction trends, evaluate and address issues Improved Guest Loyalty Reduced Employee Turnover Recruit, interview and train team members

  • Front Office Team Leader

    Ascension Wine Estate - Matamata, New Zealand

    F&B service
    November 2015 - June 2017 · 1 year and 8 months

  • Spa Specialist

    Rola’s Beauty Lounge Spa Center - Salmiya, Kuwait

    Spa & Wellness
    April 2012 - September 2013 · 1 year and 6 months

  • Spa Consultant

    ZONED Gradjevinar doo – ZONED Spa Center - Kopaonik, Serbia

    Consulting
    November 2011 - February 2012 · 4 months

  • Spa Manager

    Wellness Centre Corpore - Belgrade, Serbia

    Management
    February 2009 - November 2011 · 2 years and 10 months

Education

  • Master

    SHMS – Swiss Hotel Management School – Switzerland - Leysin, Switzerland

    February 2014 - June 2014

    MIB: Master of International Business for Hotel, Resort and Spa Management, 2nd year

Languages

  • Serbian
    Native or fluent
    100%
  • Croatian
    Native or fluent
    100%
  • English
    Professional working
    60%
  • French
    Notions
    20%

Skills

  • Adobe illustrator - begginer
  • • Event Management (Private, Corporate functions,
  • Fielio Suite 8 – CRM & Property Management System
  • Menumate – Restaurant software
  • MSOffice packages
  • Operations Management
  • Process Improvement
  • • Spa Concept development
  • TAC - Spa software
  • • Teaching/Mentoring

Other

  • Ascension Wine Estate Christmas Flayer Design

    Ascension design.jpg
Connections
Suraj Prasad
Student from ihm merrut
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
ERIC MARK
International Security Assistance Force Joint Command (IJC) at Combined Joint Task Force Operation Inherent Resolve (CJTF-OIR) (2014-2016)
View 4 connections
Following
International Trainee Network - ITN
Los Angeles, CA, United States
Jannah Hotels & Resorts
Abu Dhabi, United Arab Emirates
Other members
Oliver Li
Zürich, Switzerland
Samantha Makin-Smith
Auckland, New Zealand
Elisabeth Sordet
Paris, France
Sneha Kulkarni
Dubai, United Arab Emirates
View 73700 members