Marina Lukashenko

Marina Lukashenko

Destination Specialist at Firebird Tours
Lives in Minsk, Belarus
over 6 months ago

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Flexible and experienced hotelier with excellent time management skills. Good communicator with proven inter personal skills and great team worker. Skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. Always enthusiastic to learn and undertake new challenges at the same time being responsible and resistant to stress

Experience

  • Destination Specialist

    Firebird Tours - Minsk, Belarus

    Tourism
    November 2018 - Now · 1 month

    Servicing clients and communicating via online chat platform Preparing standard tour proposals Assisting travelers with their travel plans over the phone and email Converting clients requests into bookings Offering excellent customer service Keeping product and brand knowledge up-to-depth whilst having in-depth knowledge of the company and its product Maximizing sales and customers experience Meet monthly goals

  • Management Trainee

    Le Parker Meridien - New York, NY, United States

    Rooms division
    February 2017 - August 2018 · 1 year and 7 months

    *Revenue (Revenue Coordinator): Forecasting/Daily pick-up analysis, strategy adjustments and reporting/ Ensure web site booking process/Configuring rates on the hotels property management system/Processing reservations from the sales office, other hotel departments, and travel agents; *Front Office (Supervisor, Manager on duty): Overview and ensure the smooth operation of all the activities of the front office/Monitor and review the checklist of all the arrival and departures/Handle the booking and reservation duties and resolve issues if there are any complaints/Supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel.

  • Guest Service Agent

    The St. Regis Saadiyat Island Resort, Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office reception
    December 2014 - October 2016 · 1 year and 11 months

    Guest Service Agent: Registration of guests and assigning rooms/Maintain an inventory of reservation, vacancies and room assignments/Answer enquiries regarding hotel services, provide assistance and respond to guests' complaints/ Generating extra revenue for the hotel by means of upselling.

  • Hostess

    Gallery restaurant - Minsk, Belarus

    F&B service
    July 2014 - September 2014 · 3 months

    Hostess: Addressed guest inquiries and issues/ Greeted guests walking in the door and ascertained guests needs/ Organized reservations and walk-in parties to ensure guest satisfaction.

  • Reservationist, housekeeper, kitchen helper

    Atlantis Inn - Ocean City, NJ, United States

    Administration & General
    June 2013 - September 2013 · 4 months

    Operator/Housekeeper/Server/Kitchen Helper: Check-in and Check-out of Guests/ Phone answering/ Breakfast and Welcome Reception Service/ Cleaning of guest rooms and public areas/ Manager-on-Duty rotation and duties.

Education

  • Bachelor's degree

    Minsk State Linguistic University - Minsk, Belarus

    September 2009 - June 2014

    Intercultural communications, International tourism

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Italian
    Professional working
    60%

Skills

  • Energetic and flexible
  • Excellent grooming
  • Good in microsoft
  • Good time management
  • High responsibility
  • Stress resistant
  • Teamleader
  • Use opera
Following
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