Front Office trainee at Mandarin Oriental, Prague
Lives in Prague, Czechia

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About me

Hospitality student with strong multicultural skills. I am looking for an opportunity abroad​ in Rooms (Front Office / Reservations) or Sales and marketing department
As from January 2020


1 year and 7 months

  • Front Office trainee

    Mandarin Oriental, Prague - Prague, Czechia

    Front Office reception
    July 2019 - Now · 6 months

    Welcome guests (check in and check out) Answer requests - at the desk, on the phone and via email Escorting special guests and orientation towards services at the hotel Make sure guests are delighted by their stay (Important WOM) PMs transition (September 2019) from SMS to INFOR

  • Cluster​ Sales

    Park Inn Brussels Midi Hotel - Brussels, Belgium

    Sales & Marketing
    January 2018 - July 2018 · 7 months

    Support the cluster team over 4 hotels in Brussels area of the Radisson Hotel Group Marketing tasks in digital & print Taskforce in operation and events/ banqueting Database creation and analysis CRM use (Salesforce) and PMs (Opera)

  • Customer happiness​ coordinator

    Extracadabra - Paris, France

    Customer Service
    July 2017 - August 2017 · 2 months

    Be the link between restaurants and extras. Figure out best solutions to help them having best experience Strong phoning and mailing side

  • Salesperson

    Marin d'eau douce - Paris, France

    Sales & Marketing
    May 2015 - August 2015 · 4 months


Currently studying

  • MSc in Hospitality Management

    Ferrandi Paris - Paris, France

    September 2018 - December 2019

  • BSc in international business

    Neoma Business School - Rouen, France

    September 2014 - August 2018

    Full English classes with overview of marketing, sales, computer skills. A year abroad in Finland as an exchange student


3 languages

  • French

    Native or fluent

  • English

    Full professional

  • German

    Limited working

Personal information


  • French

Work Permits

  • European Union

Date of birth

April 27th 1996


10 skills

  • Active listener
  • English fluency
  • Group projects
  • marketing and sales
  • Microsoft word and excel
  • Native french
  • Teleoperator
  • telesales
  • Use opera
  • Webmarketing
Alice Couson
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Matthias Catrysse
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Maite Doliu Faneca
Front Desk Agent at Mandarin Oriental, Prague
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KaraFun Group
Brussels, Belgium
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