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Passionate Customer Service Agent with almost 5 years of expertise in the field. Focused on Customer Satisfaction and provides high-end service.
Meraas Holding - Dubai, United Arab EmiratesReservationsMay 2018 - Now · 9 months
• Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations • Responsible for promoting and educating visiting customers about the various loyalty programs. • Have a good communication skill to speak with customer about any issue. • Coordinate with other service within the area such as mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility • Gaining a clear understanding of customers and visitors' businesses and requirements.
Promotions & Event Coordinator
Adlabs Marketing Management - Dubai, United Arab EmiratesManagementJanuary 2017 - March 2018 · 1 year and 3 months
Coordinate sales force promotions stimulating performance and produce incrementally. Assist in development and implementation process for sales force promotions. Support Account and Business Development Executives in efforts to formulate promotional packages to their clients. Identify remote appearances and conduct surveys at all potential promotion locations. Provide project status updates to Business Developer. Support developing staff promotional ideas. Develop and incorporate promotion elements in presentations to customers working with central creative group or promotions team. Develop relations with client, legal and promotions groups to execute related activities. Chair listener prize fulfillment and arrange and maintain inventory prize closet.
FLC Marketing LLC - Dubai, United Arab EmiratesCustomer ServiceMay 2014 - December 2016 · 2 years and 8 months
Relay customers’ feedback to the company in anticipation of improving the products. Provides complete information about the brand to customers. Develop and maintain strong communication with customers. Monitor brand movement, pricing and distribution penetration.
Front Office Receptionist/Guest Relations
Teleperformance - Manila, PhilippinesAdministration & GeneralJanuary 2013 - February 2014 · 1 year and 2 months
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. Tidy and maintain the reception area. Monitor and maintain office equipment. Coordinate meetings, performs other duties as required.
EnglishNative or fluent100%
TagalogNative or fluent100%
- Client Relation
- Customer Service Skils
- HR Management