Mariia Onikii

Mariia Onikii

Student from EAE Business School
Lives in Barcelona, Spain

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About me

I am an enthusiastic, goal-oriented and determined professional who is looking for an opportunity to succeed in a dynamic company.

I believe my self-motivated driven personality together with a positive attitude, adaptability, desire to always learn and grow, passion for people, hospitality and tourism, combined with a solid educational background and 2+ years of different experience within tourism and hospitality industry would make me one of your great assets.


3 years and 4 months

  • Event Planning Coordinator

    Hyatt Regency Dubai Creek Heights - Dubai, United Arab Emirates

    May 2017 - June 2018 · 1 year and 2 months

    Duties included acting as a Event specialist in the area of events and catering, covering the relationship building and account management, as well as event management. Being responsible for the group segment of the hotel; meetings, conferences, events and room-only leisure and business groups.

  • Rooms controller

    JW Marriott - Austin, TX, United States

    Rooms division
    October 2016 - January 2017 · 4 months

    Duties included supporting all the areas (Front Office, Housekeeping, Revenue Management, Engineering, Group Housing and Marketing) that have impact on room inventory control. Running, reviewing and processing daily reports and logs. Understanding current and future demands for the hotel, providing a strategic plan which allows for optimal selling. Being in charge of the group blocking and overseeing the direction of transient blocking according to the event planners’ and guests’ needs. Leading the front office team and being a system expert(FS PMS, MARSHA) provide trainings when needed.

  • Guest Service Representative & At Your Service Agent

    JW Marriott Austin - Austin, TX, United States

    Front Office reception
    May 2016 - September 2016 · 5 months

    Duties included organizing, confirming, processing all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Supplying guests with directions and information regarding the property as well as the local area. Making all guests feel warm and welcome and be as helpful and friendly as possible at any time. Operating telephone switchboard and dispatch stations in order to receive and process guests’ requests and communicate within departments. Answering, recording, and processing all guest calls, requests, questions, or concerns. Providing information to current and potential guests regarding accommodation, space and dining options within the hotel/in the area and act as a sales agent at all times.

  • Night Auditor

    JW Marriott Austin - Austin, TX, United States

    Front Office reception
    January 2016 - April 2016 · 4 months

    Duties included balancing hotel and restaurants transactions, accurately recording all revenue and statistics, running, completing and auditing all daily reports. Working as a Guest Service Representative and At Your Service Agent. Making all guests feel warm and welcome and be as helpful and friendly as possible at any time. Act as an ecxellent team member and manage to provide a perfect JW service to all guests in almost always fully commited 1012 rooms hotel with the help of only 5-6 other team members.

  • Guest Relations Officer

    Four Seasons Resort Mauritius At Anahita - Beau Champ, Mauritius

    Rooms division
    July 2014 - January 2015 · 7 months

    Main duties included ensuring smooth arrival, departure and vacation experience of the guests, processing payments and providing information and assistance to all guests and visitors; providing personalized service through planning and organizing guests’ holydays, anticipating their needs, responding promptly, acknowledging all guests concerns and assisting with any possible issues. As well as assisting sales and marketing department with site visits adn presentations for travel agents and companies.

  • Front Desk Agent

    Riviera Boutique Hotel - Kyiv, Ukraine

    Front Office reception
    March 2013 - July 2013 · 6 months

    Duties included providing telephone, administrative and reception services as well as welcoming visitors, proceeding check-in/check-out, providing each guest with personalized service, supplying information about events and activities in the hotel/city and dealing with any guest issues and enquiries.


Currently studying

  • Master's Degree in Marketing and Sales

    EAE Business School

    October 2019 - Now

  • Bachelor of Business Administration in Hospitality Management

    Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland

    August 2012 - December 2015


4 languages

  • Ukrainian

    Native or fluent

  • English

    Native or fluent

  • Russian

    Native or fluent

  • Spanish

    Professional working

Personal information


  • Ukrainian

Date of birth

June 05th 1994


20 skills

  • Adaptability
  • Communication
  • Conflict Resolution
  • Creativity
  • Customer-service
  • FS PMS
  • Guestware
  • Leadership
  • Marsha
  • Micros
  • MS Excel
  • MS PowerPoint
  • Ms word
  • Opera PMS
  • Sales
  • Self-motivation
  • Strategic thinking
  • Teamwork
  • Time management
  • Work under Pressure
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