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I am an enthusiastic, goal-oriented and determined professional who is looking for an opportunity to succeed in a dynamic company.
I believe my self-motivated driven personality together with a positive attitude, adaptability, desire to always learn and grow, passion for people, hospitality and tourism, combined with a solid educational background and 2+ years of different experience within tourism and hospitality industry would make me one of your great assets.
Event Planning Coordinator
Hyatt Regency Dubai Creek Heights - Dubai, United Arab EmiratesEventsMay 2017 - June 2018 · 1 year and 2 months
Duties included acting as a Event specialist in the area of events and catering, covering the relationship building and account management, as well as event management. Being responsible for the group segment of the hotel; meetings, conferences, events and room-only leisure and business groups.
JW Marriott - Austin, TX, United StatesRooms divisionOctober 2016 - January 2017 · 4 months
Duties included supporting all the areas (Front Office, Housekeeping, Revenue Management, Engineering, Group Housing and Marketing) that have impact on room inventory control. Running, reviewing and processing daily reports and logs. Understanding current and future demands for the hotel, providing a strategic plan which allows for optimal selling. Being in charge of the group blocking and overseeing the direction of transient blocking according to the event planners’ and guests’ needs. Leading the front office team and being a system expert(FS PMS, MARSHA) provide trainings when needed.
Guest Service Representative & At Your Service Agent
JW Marriott Austin - Austin, TX, United StatesFront Office receptionMay 2016 - September 2016 · 5 months
Duties included organizing, confirming, processing all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Supplying guests with directions and information regarding the property as well as the local area. Making all guests feel warm and welcome and be as helpful and friendly as possible at any time. Operating telephone switchboard and dispatch stations in order to receive and process guests’ requests and communicate within departments. Answering, recording, and processing all guest calls, requests, questions, or concerns. Providing information to current and potential guests regarding accommodation, space and dining options within the hotel/in the area and act as a sales agent at all times.
JW Marriott Austin - Austin, TX, United StatesFront Office receptionJanuary 2016 - April 2016 · 4 months
Duties included balancing hotel and restaurants transactions, accurately recording all revenue and statistics, running, completing and auditing all daily reports. Working as a Guest Service Representative and At Your Service Agent. Making all guests feel warm and welcome and be as helpful and friendly as possible at any time. Act as an ecxellent team member and manage to provide a perfect JW service to all guests in almost always fully commited 1012 rooms hotel with the help of only 5-6 other team members.
Guest Relations Officer
Four Seasons Resort Mauritius At Anahita - Beau Champ, MauritiusRooms divisionJuly 2014 - January 2015 · 7 months
Main duties included ensuring smooth arrival, departure and vacation experience of the guests, processing payments and providing information and assistance to all guests and visitors; providing personalized service through planning and organizing guests’ holydays, anticipating their needs, responding promptly, acknowledging all guests concerns and assisting with any possible issues. As well as assisting sales and marketing department with site visits adn presentations for travel agents and companies.
Front Desk Agent
Riviera Boutique Hotel - Kyiv, UkraineFront Office receptionMarch 2013 - July 2013 · 6 months
Duties included providing telephone, administrative and reception services as well as welcoming visitors, proceeding check-in/check-out, providing each guest with personalized service, supplying information about events and activities in the hotel/city and dealing with any guest issues and enquiries.
Bachelor of Business Administration in Hospitality Management
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandAugust 2012 - December 2015
UkrainianNative or fluent100%
EnglishNative or fluent100%
RussianNative or fluent100%
- Conflict Resolution
- FS PMS
- MS Excel
- MS PowerPoint
- Ms word
- Opera PMS
- Strategic thinking
- Time management
- Work under Pressure