Mark Ewing Du Plessis

Mark Ewing Du Plessis

General Manager at Living Room
Lives in Cape Town, South Africa
over 6 months ago

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Skilled in:

SMM/
SEM/
Digital Marketing/
Market Research/
Network Support/
SEO/
WordPress/
Email Marketing / Market Strategy
Digital Marketing/
Copywriting/
Restaurant Management/
First Aid Level 1/
General Management/
Bar Management/
Hospitality/
Hospitality Management/
Food and Beverage Management/
FOH/
BOH/
Entertainment Industry/

Experience

  • General Manager

    Living Room - Cape Town, South Africa

    Management
    November 2008 - October 2017 · 8 years and 12 months

    • Responsible for all budgets, Management Controlled Expenses, Fixed Expenses & Staff Costs. • Took charge on Staffing procedures: Recruitment, Retention, Performance, Training, Meetings and Communication, Delegation, Health & Safety & Discipline. • Managed a staff compliment of 35 staff members. • Responsible for all front and back of house operations (service, complaints, hygiene, stock take, rostering, uniforms), etc. • Execution of marketing campaigns and promotional activations. • Developed standing relationships with suppliers. • Implementation and improvement of IT infrastructure (CCTV / P.O.S. / Snapscan / Zapper). • Regular maintenance of all audio and visual equipment, freezers, fridges, ice machines, furniture, etc. • Managed all Social Media Platforms • Responsible for all administrative and financial duties: Profitablity, Turnover, NOP (net operating profit), SPH, Food Cost, Wages, Purchases, Cash Ups, Pay Outs, Discounts and Voids. Reference: Stephanie Rhode - Designation: HR Mobile: 083 664 2987 [Key Achievements Timeline] November 2008 to end 2009: Assisted with floor and bar layout of venue. Initiated cocktail training for all bartenders and opened Cocktail bar. Persuaded owners to sell off outdated till points and introduced Platinum P.O.S. Brought staff over from Ku de Ta to Living Room when Ku de Ta closed down. 2010 to end 2011: With birth of social media, took company online - initiated and maintained digital marketing campaigns & built a consistent database. Assisted in acquiring and maintaining special liquor license for longer trading hours of business, as well as Health, Safety and Population COC’s. 2012 to end 2013: Project managed first major revamp, which lead to set up and structuring of a kitchen, dry store and bigger beverage store. Assisted in obtaining HACCP food safety COC. Changed waste management service to a more cost-effective, reliable & privately owned company. 2014 to end 2015: Introduced and implemented company to 3G SIM based credit card machines, eliminating radio-pad service provider, thus making service cost effective and mobile for both bar and floor staff. Introduced and implemented biometric clock-in system, replacing traditional attendance registers. Introduced and implemented cigar bar as well as eliminating cigarette dispensing machine sales to OTC sales via secure, portable dispenser behind bars. 2016 to end October 2017: Aided in growing & monitoring monthly turnover with implementation of custom promotional sales offers (bottle sales, food-pairing combinations, birthday packages, etc). Became more actively involved with in-house events. (bachelorettes, birthday parties, promotions, etc) and project managed it’s duties.

  • Floor & Beverage Manager

    Ku De Ta - Cape Town, South Africa

    F&B service
    January 2006 - September 2008 · 2 years and 9 months

    • Coordinated staff recruitment, training and shift rostering. • Managed a staff compliment of 20 staff members. • Driven beverage revenue and maintained beverage cost within budgets. • Controlled and monitored beverage purchase orders, stock and par levels. • Created and maintained up-to-date wine list. • Reviewed and analyzed sales to ensure stock rotation and profitability remained within targets. • Provided statistics, reports and recommendations related to beverage sales. • FOH & BOH duties as well as organizing and handling table reservations. • Developed standing relationships with suppliers, negotiated contracts, marketing & FOC support. • Tracked & shared information regarding new business trends & generated new business opportunities. • Bench marked and kept track of competitors regarding special promotions and menu prices. Reference: Vickus Redelinghuys - Designation: General Manager Mobile: 082 092 1989 [Key Achievements Timeline] 1st quarter of 2006: Introduced & implemented Cocktail Menu. 2nd quarter of 2006: Introduced & implemented Sushi Bar. 3rd quarter of 2006: Changed fine dining concept to "relaxed dining experience". 1st quarter of 2007: Reviewed and restyled floor layout, which lead to addition of 2nd bar. 2nd quarter of 2007: Assisted with e-mail marketing campaigns and database maintenance, leading to establishing additional two trading nights. 3rd quarter of 2007: Assisted in acquiring special liquor license for longer trading hours. 1st quarter of 2008: Initiated & Maintained Corporate End of Year Functions. 2nd quarter of 2008: Simplified food menu, bringing down food cost by 35%.

Education

  • High School Diploma

    Stellenberg High School - Cape Town, South Africa

    January 1993 - December 1998

    Majored in: Afrikaans English History Geography Business Economics Typing

Languages

  • Afrikaans
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Bar Management
  • BOH
  • Business management
  • Entertainment
  • First Aid Certified
  • FOH
  • Food and Beverage
  • Food and Beverage Costing
  • Food and Beverage Service
  • Food and Beverage skill
  • General Management
  • HACCP certified
  • Hositality Management
  • Restaurant Management

Other

  • Tertiary Education - Social Media Marketing

    Majored and graduated with Merit in Social Media Marketing through Shaw Academy.

    Download the file
  • Tertiary Education - First Aid Level 1

    Majored and graduated in First Aid through Udemy.

    Download the file
  • Tertiary Education - Bar Management

    Majored and graduated in Bar Management through Udemy.

    Download the file
  • Tertiary Education - Health, Safety & Food Safety (HACCP)

    Majored and graduated in Health, Safety and Food Safety through Udemy.

    Download the file
Connections
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Madinat Jumeirah Resort
Dubai, United Arab Emirates
Jumeirah Beach Hotel
Jumeirah, Dubai, United Arab Emirates
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