Marlene Simon

Marlene Simon

Sales and Marketing Manager at Crown & Champa Resorts
Lives in Malé, Maldives
over 6 months ago

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With 8 + years of experience in hospitality in various management positions from Sales and Marketing to Front of the house including a pre-opening experience, I am aiming to use my proven leadership, problem solving and communication skills in my next challenge. Possess a Master degree in management, fluent in French, English and Spanish.

Experience

  • Sales and Marketing Manager

    Crown & Champa Resorts - Malé, Maldives

    Sales & Marketing
    December 2016 - Now · 1 year and 12 months

    Historic and successful Maldivian local brand owning 8 Resorts and Hotel, opening 2 more next year: Champa Central Hotel, city hotel, 3*, Meeru Island resort and Spa 4*, Vilamendhoo Island Resort and Spa 4*, Veligandu Island Resort and Spa 4*, Kuredu Island Resort and Spa 4*, Komandoo Island Resort and Spa 4*, Mirihi Island Resort 5*, Hurawalhi Island Resort 5*, Kudadoo Maldives Private Island 5* Plus. In charge of contracting with International and Online Tour Operators for Hurawalhi Island Resort, Komandoo Island Resort & Spa, Kuredu Island Resort & Spa as well as Veligandu Island Resort and Spa. The role includes sales, contracting, rate negotiations, revenue and marketing. Managing advertising, brochures, publications and subscriptions for Crown and Champa Resorts. Attending trade shows and sales call on behalf of the group. Leading the Travelife sustainability certification project of all our properties. Training of the new team members.

  • Guest Services Manager

    Meeru Island Resort and Spa - Malé, Maldives

    Guest Relations
    November 2012 - November 2016 · 4 years and 1 month

    4 star resort composed of 9 restaurants and bars, 2 spas and 285 villas Head of department. Responsible for running the front of the house delivering a flawless service and focusing on customer and staff satisfaction. In charge of a team of 9 guest services agents and supervisors. Ensure that check-in process is smoothly handled. Interact positively with guests during all arrivals and departures. In charge of VIP. Handle guest complaints, taking immediate action. Monitor guest satisfaction, and work towards achieving complete guest satisfaction. Coordinate with other department and department head to achieve this goal. Handle overbooking situations. Handle pre-booking requests. Hire, coach and develop the team members ensuring they have the necessary product knowledge and are continuously trained. Encourage & evaluate the performance of the team members. Check staff grooming. Monitor online reputation and answer Trip Advisor, Facebook and Holiday check. Participate in French Road show and meet with tour operators in France to promote CCR hotels. Assist during recruitment and training of CCR new Guest Services staff for other properties.

  • Guest Service / Front Office Supervisor

    Centara Grand Island Resort & Spa Maldives - Malé, Maldives

    Front Office reception
    October 2009 - November 2010 · 1 year and 2 months

    Part of the challenging pre-opening team.4 star resort opened in November 2009 composed of 112 villas and 3 restaurants. In charge of organizing training for Front Office, keeping the standard in the department, running the desk, coordinating arrivals and departures, handling guests’ complaints. Assisting or acting as the Guest Relations Manager. Helped in the reservations department when necessary. Hired as a Guest Relations Officer and promoted as Guest Relations Supervisor and department trainer after 3 months. Took part to the 1st Supervisory Level Training Program of the resort. Awarded employee of the month in September 2010.

  • Assistant to Director of Communications & Public Relations

    Barrière - Hôtel Barrière Le Majestic - Cannes, France

    Communication
    April 2006 - February 2007 · 11 months

    Composed of 2 hotels (the Majestic Barrière, 5*, and the Gray d’Albion, 4*) and 2 casinos. In charge of local, national and international press relations (press trips, advertisement, photo shooting, partnerships...), publishing (elaboration of 2 institutional magazines), public relations

Education

  • Master of science in management

    Grenoble Ecole de Management - Grenoble, France

    April 2004 - August 2009

    Master degree in management including one exchange semester abroad in Monterrey, Mexico and one year internship

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Full professional
    80%

Skills

  • Active listener
  • Adaptable and reliable
  • Good attention to detail
  • Good comunications
  • Good problem solver
  • Good team leader
  • Handling complaints
  • Hotel Pre-opening
  • Luxury property
  • Multicultural experience
  • Multi languages
  • Rooms operations
  • Sustainable tourism
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