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El Cielito Hotel - Santa Rosa, PhilippinesFront Office receptionFebruary 2013 - Now · 5 years and 12 months
Responsible for checking guests in and out of the Hotel. Reserve a room for Company and Walk in guests. Runs various reports on the computer for management. Exchange foreign US Dollar and Yen money. Answers phone calls from outside guests and In-house guests. Sees to it that all pertinent information in the Registration Card is properly filled-up by guests upon he/she checks-in. Receives process and confirms room reservation for the hotel and other Hotel Chain or Properties. Complies with special requests like specific room assignments, billing instructions, shuttle service requirements and many others. Handles and receives guest room keys and release them to registered and authorized users. Handles, receives and releases packages, letters, facsimiles, mail and other items intended to in-house registered guests and for outside visitors as authorized by guest. Other duties such as Wake-up calls, Personal messages, Safety Deposit Boxes, Airport transfers, cancellation and booking.