Marolynn Rivera

Marolynn Rivera

Front Office Agent at Wyndham Garden
Lives in Manama, Bahrain
over 6 months ago

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To obtain a position in the field of Tourism Industry that would fit my field of expertise, can enhance my skills and knowledge, would meet the requirements needed by the company and contribute to the establishment.

Experience

  • Front Office Agent

    Wyndham Garden - Manama, Bahrain

    Front Office reception
    October 2017 - Now · 1 year and 3 months

    -Performs telephone operator, reception and Guest Relation task. -Operates switchboard and routes incoming calls to appropriate departments. -Answers incoming calls. -Directs call to guest rooms, staff, or departments through the switchboard or PBX system. -Places outgoing calls. -Receives guest messages and deliver the same to the guest. -Logs all wake-up call requests and performs wake-up call services. -Provides information about hotel services to guests. -Understand the telephone operator board or PBX switchboard operations. -Knows what action to take when an emergency call is required. -Monitors automated systems including fire alarms and telephone equipment -Following telephone etiquette -Trains or assists wit training new telephone operators in performance of job duties. -To be fully aware of and adhere of health and safety, fire and bomb threat procedures. -Multitasking abilities will always come in handy, because a switchboard operator may be asked to do -other jobs as well. -Must be polite and courteous while answering the phone. -Open and close telephone functionality on the hotel front office software

  • Front Desk Agent

    Bloomfield Hotel - Baguio, Philippines

    Front Office reception
    September 2015 - June 2017 · 1 year and 10 months

    -Greet the guest on their arrival -Check in and out process -Reserving the room as per the request. -Receiving guest and help them to complete the registration form. -Providing the information to the guest and deals with mail message and phone call. -Handel guest’s complaint and act accordingly. -Prepare guest arrivals and departure lists. -Handling and controlling guest rooms keys. -Dealing with accidents and unseal events. -Assigning room along with the keys to the guest. -Cashiering -Night Audit

Education

  • Bachelor of Science in Hospitality and Tourism Management

    Saint Louis University - Baguio, Philippines

    June 2012 - June 2015

    -Graduated as Dean's Lister. -Modern Housekeeping Seminar-Workshop by Baguio Culinary Arts Training Center August 12, 2012 -Front Office System Seminar conducted by Baguio Culinary Arts Training Center August 12. 2012 -The Basic of the Micros “Fidelio System” by Jdion Derek Career Center Philippines September 16, 2012 -1st Louisian Tourism Skills Olympics” conducted by the Department of Hospitality and Tourism Management students February 4-5, 2014 -On The Job Training at Heritage Mansion Hotel as front office clerk and housekeeping February 2015 -On The Job Training at Holiday Park Hotel as front office clerk and housekeeping March 2015

Languages

  • Tagalog
    Native or fluent
    100%
  • English
    Professional working
    60%
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