Martí Alías Ferré

Martí Alías Ferré

International Flight Attendant at Iberia
Lives in Barcelona, Spain
over 6 months ago

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Lover of hotels, trips and aircrafts. Each international experience helps me to understand life better and to find myself, both personally and professionally.

I am a highly motivated and results oriented customer attendant within the luxury lifestyle sectors. Experienced in a high standard class of service working for global icons such as W Barcelona, JW Marriott Beijing, multinational companies like Derby Hotels & Resorts and the world-renowned airline Iberia.

My greatest satisfaction is the satisfaction of my clients. I am proud of being able to turn a complaint into a positive experience.

I love being proud of where I work and being able to convey that feeling to my team and clients.

I believe that a comfortable and effective work environment, with goals and achievements to reach, a pleasant and hardworking team and a company committed to the worker, are the indispensable requirements for success.

Experience

  • International Flight Attendant

    Iberia - Barcelona, Spain

    Tourism
    June 2017 - Now · 1 year and 6 months

    Short and medium-haul flights from Barcelona. Passenger service on board of aircrafts such as the Airbus 319, Airbus 320, Airbus 320-NEO and the Airbus 321.

  • Check-In and Boarding Agent

    Swissport Handling - Barcelona, Spain

    Customer Service
    February 2017 - May 2017 · 4 months

    Check-In and Boarding Agent for passengers from several airlines like Finnair, Air Canada, Emirates, Singapore Airlines, Brussels Airlines, TAP Portugal, among others, at the Barcelona Airport. My main responsibilities were, among others: - Board the flight on time in order to avoid delays and possible passenger complaints. - Check visas, passports and legal documentation of every passenger. - Sell last minute tickets for the aforementioned airlines. - Control and manage baggage and boarding gates. - Special attention to passengers flying on first or business class. - Upgrades and other special services. - Solve possible complaints and claims. - Manage the capacity of flights and make sure they depart on time.

  • F&B Manager Trainee

    JW Marriott Hotel Beijing - Beijing, China

    Management Trainee
    June 2016 - December 2016 · 7 months

    During my experience as Manager Trainee, I was able to learn how to lead a group and achieve great achievements and goals in six months. I worked at the Asia Bistro restaurant, located inside the JW Marriott Hotel in Beijing, the Chinese capital. Asia Bistro is a restaurant with a capacity of almost 400 people, it is the largest and busiest restaurant of all the luxury hotels in the area. My main duties and responsibilities, among others, were: - Organize the restaurant during breakfasts and dinners. - Manage the western buffet. - Manage and organize different events during dinners (concerts, celebrations, weddings and private meetings in the different VIP areas). - Organize the briefing between my team three times a day. - Manage the restaurant to avoid long lines. - Responsibility for VIP groups of guests during breakfast and dinner. - Coordinate the terrace and the outdoor buffet during the weekends. - To solve any complaint, misunderstanding or embarrassing situation both with my team and with the guests. - Take control of guests and events, make reservations and participate in the choice of new menus and dishes in the buffet. - Manage accounts and special promotions (Halloween, Summer Delight ...). - Improve the quality and the overall reputation of the restaurant on TripAdvisor and Booking.

  • Customer Support Specialist

    Parc d'Atraccions Tibidabo - Barcelona, Spain

    Customer Service
    June 2015 - November 2015 · 6 months

    The Tibidabo is known to be the only amusement park in Barcelona and the oldest in Spain. Full of centenarian attractions and a lot of history. El Tibidabo gathers more than 90,000 weekly visitors during summer During my five-month experience in the customer service department, I was able to learn how to handle stressful situations and how to adapt my professionalism to the image and essence of the company. My main functions were, among others: - Organize the information and sale points of the park. - Sell tickets and provide all kinds of information. - Control the accesses of the different areas of the park. - Solve complaints, claims or doubts from customers. - Special attention to children and all park events. - Answer calls and emails. Also, during a period of two months, I was assigned to join the team of the largest restaurant in the park called "La Taberna del Castell". There, I learned to run a restaurant with a capacity of 180 people and was responsible for the ATM and the daily accounts of the restaurant. And also I did customer service at the restaurant in order to improve the quality and the satisfaction of the guests.

  • Personal Assistant

    El Palauet Living Barcelona - Barcelona, Spain

    Customer Service
    June 2015 - April 2016 · 11 months

    The Palauet is a small boutique hotel with six suites, located on the most expensive and famous street in Spain, Paseo de Gracia. During my experience, I was able to adjust my qualities acquired in the university to grow as a luxury hotelier thanks to the intensive staff training courses tailored to the hotel's needs. During my time working for El Palauet, I was in charge of making the check-in to all the guests, keeping track of the satisfaction of them during their stay, making all kinds of reservations and requests (from restaurants, excursions, private yachts, various activities, limousines, flight reservations to special needs). I was also in charge of serving and preparing the breakfasts and delivering them to the suites at the scheduled time. Also, I had to coordinate with the Housekeeping, the cleaning times of each suite and organize emails, bookings and various events at the hotel (weddings, celebrations, private parties ...) together with the Front Office team and manage arrivals and daily check-outs in order to streamline tasks.

  • Front Desk Agent

    Derby Hotels Collection - Barcelona, Spain

    Front Office reception
    December 2014 - January 2015 · 2 months

    During my experience in Hotel Claris, a hotel which belongs to Derby Hotels Collection, I learned how to work in the reception of a luxury hotel, located in the heart of the most elite neighbourhood of Barcelona. My contract had a specific duration of one month, focusing only on Christmas, given the huge volume of work. During this intense and interesting month in which I was working during the night in the reception, I learned the responsibilities of working in the front desk, I learned how to treat the client and solve any doubt, how to handle stressful situations and learned to work with Excell, OPERA and TESIPRO.

  • Welcome Ambassador

    W Barcelona - Barcelona, Spain

    Front Office porter
    June 2014 - October 2014 · 5 months

    During my first work experience in the hotel sector, I learned how to treat the client, solve complaints, manage stress and pressure and work as a team in a hotel with almost 500 rooms. This was my very first training contract that lasted four months and was the turning point of my short but intense professional career. During the internship, I was responsible of: - Hotel access - Lobby, security and guests information - Luggage controller. - Bell-boy duties.

Education

  • Hospitality and Tourism

    Universitat de Girona - Hospitality and Tourism Management - Girona, Spain

    October 2013 - June 2018

Languages

  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
  • German
    Notions
    20%
  • Chinese
    Notions
    20%
  • Italian
    Notions
    20%

Skills

  • Customer Care
  • Luxury hotel
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Following
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