Marta Fanega-Valencia

Marta Fanega-Valencia

Student from CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research
Lives in Barcelona, Spain

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1 year and 6 months

  • Front Desk Agent

    Hotel Arts Barcelona - Barcelona, Spain

    Front Office reception
    June 2018 - October 2018 · 5 months

    Welcome and recognize all guests, anticipate and fulfill all their needs, and thank guests with genuine appreciation for their choice of accommodation. Process all guest check-ins by confirming the reservation, assigning the room and issuing the room key. Process all types of payment, such as room charges, cash, checks, debit or credit. Process all check-outs, including resolution of any disputes. Speak to others in a clear, professional language; answer using proper etiquette. Respond to and correctly process all guests' calls, messages, requests, questions or concerns. Run daily reports, identify any special requests, and verify the accuracy of reports. Complete cash register and closure reports in the computer system. Count the bank at the beginning and end of the shift. Develop and maintain positive working relationships with others.

  • Junior Travel Consultant

    Algarve Lifestyle - Faro, Portugal

    Front Office concierge
    February 2018 - June 2018 · 5 months

    Support to different departments of a luxury lifestyle concierge and DMC agency located in the Algarve, southern Portugal. Duties: - Helping translate to Spanish the contents of the website - Updating website and social media content, in English and Spanish - Helping on marketing focused on the Spanish / Latin American markets

  • Travel Agent Assistant

    Bedooin - Barcelona, Spain

    Sales & Marketing
    February 2017 - June 2017 · 5 months

    Support to different departments of an innovative OTA specialized in personalized trips, based in Barcelona. Duties: - Product department: itinerary writing, map creation, contact with tourist offices - Booking department: customer service, documentation sending, booking management - Marketing department: newsletter sending, maintenance and blog content, social networks maintenance (Facebook, Twitter and Instagram)

  • Guest Relations Trainee

    Hotel Arts Barcelona - Barcelona, Spain

    Guest Relations
    March 2017 - April 2017 · 3 months

    ETT staff in training for the Easter 2017 campaign of a renowed 5* luxury hotel in Barcelona. Duties: - Engage guests in the lobby, interact, identify needs and solve demands. Create WOW Stories. - Back office duties to plan, highlight and control VIP stays. - Organize amenities for VIPS, oversee hotel operations around them. - Escort guests to where they need. Answer questions about locations and give information about activities in Barcelona. - Help Front Desk when rooming guests.

  • Revenue Manager Assistant

    Eric Vökel Boutique Suites - Barcelona, Spain

    Revenue Management
    October 2016 - December 2016 · 3 months

    Internship in a luxury accommodation company as Revenue Manager Assistant, based in Barcelona. Duties: - Closing sales, price changes - Contact with OTAs - Use of Channel Manager, Extranet, Protel, Excel - Helping the Departments of Marketing and Reservations

  • Event Hostess

    Toté Vignau S.L - Barcelona, Spain

    February 2016 - February 2016 · 1 month

    Event Hostess for specific events of different companies during the Mobile World Congress, held in Barcelona. Duties: - Reception of guests - Taking care of the wardrobe.


Currently studying

  • International Tourism & Hospitality Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    September 2015 - Now

    Fully taught in English. Currently attending second year.

  • Expeditionary at Ruta Quetzal BBVA

    Ruta Quetzal BBVA - Madrid, Spain

    July 2016 - August 2017

    The Ruta Quetzal is a project of education and cultural exchange of young people led by the famous Spanish adventurer Miguel de la Quadra-Salcedo, created in 1979 at the request of King Juan Carlos I of Spain. Throughout its 37 years of life (30 editions), the Ruta Quetzal has managed to unite more than 10,000 young people, traveling through more than 20 countries to show the wonders of Ibero-American culture and civilizations, as well as its common aspects and its Contrasts with Spain. It is directed by Miguel de la Quadra-Salcedo and is commanded by Jesus Luna Torres as Head of Camp. The Ruta Quetzal is attached to the Secretariat of State for International Cooperation and Ibero-America of the Ministry of Foreign Affairs and Cooperation of Spain, and sponsored by the Ibero-American General Secretariat (SEGIB), has been declared of national interest by more than 30 countries And is also endorsed by the European Union. Since 1990, the expedition has been a cultural program declared "of Universal Interest" b


6 languages

  • Spanish

    Native or fluent

  • Catalan

    Native or fluent

  • English

    Full professional

  • French

    Professional working

  • German

    Limited working

  • Portuguese


Personal information


  • Spanish

Date of birth

June 26th 1997


11 skills

  • Client care
  • Committed
  • Content creation
  • Creative thinking
  • Hardworker
  • Luxury clientele
  • Opera PMS
  • People Skills
  • Proactive
  • Social Media
  • Teamworker

Additional Information

2 informations shared

  • Vice-president of the QAM non-profit Association

    Vice-president of the Quetzales Asociados Madrileños (QAM), a leisure association that promotes events between former participants in the Ruta Quetzal-BBVA program (November 2016 - present). In charge of planning, development and promotion of several multitudinary events throughout the year.

  • Leisure Activities Instructor/Camp Counselor

    Volunteer as a Leisure Activities Instructor/Camp counselour at a Scouting Group called Esplai Uraka, in my hometown, Begues (September 2013 - present). In charge of:
    - Designing the educative project for the specific group of kids.
    - Meeting the group of kids and carrying out the planned activities every Saturday afternoon, and also during summer camps and easter retreats.

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